So we've just cancelled sky TV.....

[MissChief]

Ross_T_Boss said:

I just cancelled Sky tonight. Quite frustrated actually, it's been climbing up since our contract ended about 12 months ago and I've been meaning to call. But with 4 family deaths - all in which I was heavily involved in managing - grandparents Power of Attorney with lots of decisions and management required, and an extension built with lots of aggro - I just haven't got round to it.

Finally hit a nerve tonight when I looked at the bill and it's costing me £125/mo from next month! For Sky Q 'Silver', F1 channel, Phone Unlimited + Fibre Unlimited. Priced it up as a new customer - same stuff, Upgraded BB to 'Max', £88/mo. Brilliant - in fact be tempted to cut out F1 to make it £70pm and use NowTV for the odd live race and catch the rest on highlights.

So... retentions team offered me £116 to keep things the same, or £97 without F1, and no BB upgrade. Wow. They've left me on Phone/BB so i can get that transferred with another provider, else they tell me they'll cut the line off completely before I can transfer (!)

I would have been happy for them to match the £88/mo, I even said I'd take the most basic sky package (my mother in law lives in our lounge right now and lives on it) and stay with them for phone and BB... apparently even existing out-of-contract customers can get that package at £42/mo for 18 months but he priced that £61, and was then happy when I told him to forget it to process the cancellation.

Seriously, did I just get the worst retentions guy on a bad day or do they really have no interest in retaining their customers? I was plenty polite and patient with him being slow as hell, still got shafted. Now I need to tell the M-i-L that she loses he box sets at the end of the month, no doubt she'll offer to pay, but I don't think I can be arsed crawling back to Sky.

There's little to no incentive to throw massive discounts at people leaving. Churn is at it's lowest level in years and they're still bringing in customers. Not to mention a very large new pot of money to help them along too. You'll likely get a call from another retentions team soon.

Regarding the Talk and Broadband they've actually done the right thing. If they process the cancellation no other provider can take over the line until your service has ceased. Then you'll be waiting anything from four days to two weeks to get a new service with a new provider and likely a new telephone number too. To some not an issue, to others a nightmare. Approach your new provider and ask them to take over your service and this should mean a seamless transition with the only down time an hour or two on the date of changeover.

[GregK2]

Renegotiated my very basic package as the offers were coming to an end. They matched what I am currently paying without me having to try. £11 for TV and £8.99 for line rental with free unlimited broadband.

[Ridealong]

Ross_T_Boss said:

I just cancelled Sky tonight. Quite frustrated actually, it's been climbing up since our contract ended about 12 months ago and I've been meaning to call. But with 4 family deaths - all in which I was heavily involved in managing - grandparents Power of Attorney with lots of decisions and management required, and an extension built with lots of aggro - I just haven't got round to it.

Finally hit a nerve tonight when I looked at the bill and it's costing me £125/mo from next month! For Sky Q 'Silver', F1 channel, Phone Unlimited + Fibre Unlimited. Priced it up as a new customer - same stuff, Upgraded BB to 'Max', £88/mo. Brilliant - in fact be tempted to cut out F1 to make it £70pm and use NowTV for the odd live race and catch the rest on highlights.

So... retentions team offered me £116 to keep things the same, or £97 without F1, and no BB upgrade. Wow. They've left me on Phone/BB so i can get that transferred with another provider, else they tell me they'll cut the line off completely before I can transfer (!)

I would have been happy for them to match the £88/mo, I even said I'd take the most basic sky package (my mother in law lives in our lounge right now and lives on it) and stay with them for phone and BB... apparently even existing out-of-contract customers can get that package at £42/mo for 18 months but he priced that £61, and was then happy when I told him to forget it to process the cancellation.

Seriously, did I just get the worst retentions guy on a bad day or do they really have no interest in retaining their customers? I was plenty polite and patient with him being slow as hell, still got shafted. Now I need to tell the M-i-L that she loses he box sets at the end of the month, no doubt she'll offer to pay, but I don't think I can be arsed crawling back to Sky.

99% sure they will contact you (text, email, phone) "to ask you why you are leaving" and then give you a better price (the F1 may go) than then retention guys, if you have been with them for over 10, 20, 30 years tell them is that the best you can do for loyal customer of...., you may get at least another 10% off the last quoted price.

[westtra]

The game has begun. Current offer via https://www.hotukdeals.com/visit/comment/37023035/...

£15 - entertainment
£17 - sports
£9 - cinema
Or both for £21
£1 - HD
£1 - Kids
£1 - Boxsets

Edited by westtra on Saturday 9th February 13:28

[Ross_T_Boss]

westtra said:

The game has begun. Current offer via https://www.hotukdeals.com/visit/comment/37023035/...

£15 - entertainment
£17 - sports
£9 - cinema
Or both for £21
£1 - HD
£1 - Kids
£1 - Boxsets

Edited by westtra on Saturday 9th February 13:28

Thanks, that tells me where I need to be!

So I did get a call back today, apparently they can't do my Sky BB Max in my area (but NowTV confirmed they can give the equivalent all-in for £30 with anytime calls...) - looks like adding Multiroom puts me at £50/mo for TV all-in for an equivalent package, so £80 in total with the NowTV phone and BB.

Better than the £93/mo offered today, and faster internet too. I just need them to offer me the above prices...

[eltax91]

Just returned to sky after a year away, I’ve been renting whilst I self build and didn’t want a contract so have been using nowtv.

Online was showing as £55pm for entertainment, sports, hd and kids. Couldn’t enter my address manually as the form was broken and it wasn’t in the lookup because it’s new.

Called sky to arrange and mentioned the trouble online, they threw box sets and cinema at me for free, so full package for 18 months for £55. It goes up to £82 after that, so I’ll be making a call in 17 months I guess.

[westtra]

eltax91 said:

Just returned to sky after a year away, I’ve been renting whilst I self build and didn’t want a contract so have been using nowtv.

Online was showing as £55pm for entertainment, sports, hd and kids. Couldn’t enter my address manually as the form was broken and it wasn’t in the lookup because it’s new.

Called sky to arrange and mentioned the trouble online, they threw box sets and cinema at me for free, so full package for 18 months for £55. It goes up to £82 after that, so I’ll be making a call in 17 months I guess.

For a coming back to sky offer I’d say you over paid. If you are in a cooling of period i’d look at canceling and re negotiating.

My stay with sky offer for full package is £39 or £51 for sky q multi room.

On hot deals returners have seen as low as £31 for full package so £43 for multi room.

[eltax91]

westtra said:

For a coming back to sky offer I’d say you over paid. If you are in a cooling of period i’d look at canceling and re negotiating.

My stay with sky offer for full package is £39 or £51 for sky q multi room.

On hot deals returners have seen as low as £31 for full package so £43 for multi room.

Interesting thanks! My installation is on Friday, so I might well call up this week and suggest I’ll cancel. Problem is, openreach are jibbing me about over broadband, I’ve two kids in the house, so I’m having sky installed Friday no matter the deal.

[westtra]

eltax91 said:

Interesting thanks! My installation is on Friday, so I might well call up this week and suggest I’ll cancel. Problem is, openreach are jibbing me about over broadband, I’ve two kids in the house, so I’m having sky installed Friday no matter the deal.

One of the reasons I want to keep Sky Q at right price. The kids can use it with no issues and i can’t be bothered teaching them sky q.

[Terzo123]

New customers at sky can get the following deals all £30 per month for 18 months.

Surf and Watch Bundle
SkyQ TV with over 300 Entertainment channels and Broadband Unlimited.
(Line Rental & Sky Talk included £19.95 one-off cost)

Ultimate Mix Bundle
SkyQ TV with Ultimate On Demand and Sky Cinema.

Spectator Bundle
SkyQ TV with Sky Sports, all in stunning HD

I don't qualify as I only left them at the start of January.

[Murghee]

I switch between virgin and sky every renewal so about 12-18 months

Had virgin last year with everything sky/bt sports cinena hd etc all for £58 a month

Now got sky for tv and sports and bt unlimited fibre internet with bt sports via sky all costing £54 a month

Keep changing every year so you become a new customer and get the new customer deals

Loyalty means jack these days

[ReallyReallyGood]

Murghee said:

Loyalty means jack these days

Perhaps more accurately to say, loyalty means you get screwed over.

[Terzo123]

I relented and signed up today.

Sky HD
Cinema
Box sets
On demand
Fibre broadband
Anytime calls

59 quid a month

[GregK2]

Check your future bills section for April, it seems a price increase is on the way.
I had a moan on chat and they agreed to not apply the price increase for me as I've only just renewed my contract earlier this month.

https://forums.digitalspy.com/discussion/2325615/s...

[poing]

£5 per month increase in total for me. Tiny % of my silly high bill but I'll stick with it for convenience.

[Ross_T_Boss]

westtra said:

For a coming back to sky offer I’d say you over paid. If you are in a cooling of period i’d look at canceling and re negotiating.

My stay with sky offer for full package is £39 or £51 for sky q multi room.

On hot deals returners have seen as low as £31 for full package so £43 for multi room.

So what a joke... I was offered £50/mo by the 'win back team', I confirmed - "So this keeps the package as-is, and doesn't subscribe me to any phone/BB contract, which I will negotiate separately" and was told that was correct. Cue the email actually losing most of the channels, it was actually £61/mo, and included a BB/phone contract giving the extra discount. Needless to saw I called back and asked WTF was going on.

Today I get the call back, basically "we can't do much but we can offer to add all the channels but the BB package will remain". Told them I'm done with negotiating and put me back where I was, i.e. cancellation on 9th March.

I find it quite disgusting they can screw me around like that, tell me there's nothing they can do about it, yet a few hours before they called me that sky.com/mydeals link came live offering me the £51/mo full deal as per your post... forget it. Wife will have to buy the frigging box sets and I'll get my F1 fix on NowTV.

[Fallingup]

Canceled our Sky six months ago. Don't miss it in the slightest. A combination of free view and Netflix provides much more entertainment and choice for us. Should have done before. Even the kids prefer it.

[Butter Face]

Had an email today to say TV is going up by £3 per month, phone and broadband going up by £2 per month.

It seems that because of this change you can cancel even within contract (on the phone and broadband anyway)...


We hope you continue to use and enjoy Sky, but if you're not happy with these changes, you can cancel your Sky Broadband and Talk by calling 03448 244 450. If you're within your minimum contract period, call us within 30 days of getting this email to avoid early termination charges. Unless you tell us otherwise, your Sky subscription will continue as usual.

[Seventyseven7]

I’m on 4 months into a Sky Q deal, £82 with all the channels and fibre, but an extra £20 I pay for BT Sports.
Got up to £88 so I can cancel with no fee.

Question is, if I can sky can I cancel bt as well. When I signed up for bt it was through the sky site.

And will they actually make me return the sky q equipment?

If I move to virgin, I can get all the channels plus 350meg internet for £79 and multiroom.

Really would like faster internet!

[westtra]

Its only phone and bb you can cancel with sky.

TV charge increases are written into the contract so no grounds for cancellation.