So we've just cancelled sky TV.....

[Derek Smith]

Blue62 said:

I am trying to cancel Sky, been waiting for a call back all day! I want to move to BT for £60 per month, currently have Sky Q with multi room and paying £90, I am guessing that the BT service won't have quite the same functionality.

Any advice on BT and how to cancel Sky without losing my sanity welcome.

I’m quite pleased with my BT package. It includes landline, 2 x mobiles, TV with their fastest domestic fibre. Every year I get an offer for TV/broadband at a reduced rate, as long as I sign for 18 months, although after a year they’ll contact me again.

Whenever there’s a price increase, my monthly rate has never gone up that amount without an increase in what they provide. I was upped to the fastest broadband, something that I was considering in any case, ‘free’, in the sense that I paid the general rate increase. That’s how I got the increase in mobile data.

I’m paying for some stuff I don’t need, such as 8gb mobile for my wife. She’s never topped 1gb, but when I’ve mentioned it, the sales staff say it is no cheaper to reduce her quota. It’s a bit like a happy meal it seems.

I’ve had no problems contacting them, although I’ve not tried to cancel, so compared to Sky, it’s great. I was merely over an hour on my Sky cancellation. Pretty rapid it seems.

[neilos84]

Is anyone still inrouch with bagga on here.he sorted me a class sky q deal. Would be nice to speak to him again for another deal

[fourstardan]

Ok,

Before you say I am not a Daily Mail reader getting this sort of idea circulated.

Due to the viral elephant in our room, at the moment I'm sitting in a front room with no sport on, no football until April, no Masters, so...what is the point of Sky for the next 2/3 months? and the barstewards have just put it up by five quid....

I'm actually out of contract at the moment so I think I can cancel and rejoin at some point. I'd still be in contract with BT but would have the app for that and possibly able to still get that once I rejoin?

Is anyone else thinking about cancelling to save some $$

[Bluedot]

fourstardan said:

Ok,

Before you say I am not a Daily Mail reader getting this sort of idea circulated.

Due to the viral elephant in our room, at the moment I'm sitting in a front room with no sport on, no football until April, no Masters, so...what is the point of Sky for the next 2/3 months? and the barstewards have just put it up by five quid....

I'm actually out of contract at the moment so I think I can cancel and rejoin at some point. I'd still be in contract with BT but would have the app for that and possibly able to still get that once I rejoin?

Is anyone else thinking about cancelling to save some $$

I'm out of contract and paying £140 for it all at the mo, trouble is trying to get through to them to get them to bring the price down is not surprisingly hard at the moment.
I can go online and remove various packages (Sports for example given the reasons you gave above) but I'm not sure if that then locks you in or you can add/remove packages at will ?
Ideally though, as I said, I'd like to just get a decent new deal.

[hotchy]

fourstardan said:

Ok,

Before you say I am not a Daily Mail reader getting this sort of idea circulated.

Due to the viral elephant in our room, at the moment I'm sitting in a front room with no sport on, no football until April, no Masters, so...what is the point of Sky for the next 2/3 months? and the barstewards have just put it up by five quid....

I'm actually out of contract at the moment so I think I can cancel and rejoin at some point. I'd still be in contract with BT but would have the app for that and possibly able to still get that once I rejoin?

Is anyone else thinking about cancelling to save some $$

Iv spoke to nearly 20 different customers today all telling me there going home to phone sky and try get some money back so your not alone lol.

[Flumpo]

Bluedot said:

fourstardan said:

Ok,

Before you say I am not a Daily Mail reader getting this sort of idea circulated.

Due to the viral elephant in our room, at the moment I'm sitting in a front room with no sport on, no football until April, no Masters, so...what is the point of Sky for the next 2/3 months? and the barstewards have just put it up by five quid....

I'm actually out of contract at the moment so I think I can cancel and rejoin at some point. I'd still be in contract with BT but would have the app for that and possibly able to still get that once I rejoin?

Is anyone else thinking about cancelling to save some $$

I'm out of contract and paying £140 for it all at the mo, trouble is trying to get through to them to get them to bring the price down is not surprisingly hard at the moment.
I can go online and remove various packages (Sports for example given the reasons you gave above) but I'm not sure if that then locks you in or you can add/remove packages at will ?
Ideally though, as I said, I'd like to just get a decent new deal.

I was paying £120 and the best they would do is £90. They wouldn’t budge at all. That’s £4 a month more than I could get as a new customer.

I said I was quoting then. They’ve sent me the confirmation I’ve cancelled. That was 2 weeks ago, no phone call to try and keep me!

[Kinky]

Flumpo said:

They’ve sent me the confirmation I’ve cancelled. That was 2 weeks ago, no phone call to try and keep me!

[Flumpo]

Kinky said:

Flumpo said:

They’ve sent me the confirmation I’ve cancelled. That was 2 weeks ago, no phone call to try and keep me!

What does that mean?!

[fourstardan]

Think I'll cancel it in the week, I'm out of contract. I could be Saving the best part of 3-400 quid at this rate.

I can always rejoin when tv actually gets back to normal.

Says I've got to give 31 days notice.

One fly in the oinkment could be the boxes, I assume they will want these back and as a new customer I bet you the conniving buggers will increase pricing of boxes.

[megaphone]

fourstardan said:

Think I'll cancel it in the week, I'm out of contract. I could be Saving the best part of 3-400 quid at this rate.

I can always rejoin when tv actually gets back to normal.

Says I've got to give 31 days notice.

One fly in the oinkment could be the boxes, I assume they will want these back and as a new customer I bet you the conniving buggers will increase pricing of boxes.

Are you on Q boxes? If so they belong to Sky and they may want them back. Any new contract will be Q boxes, they don't supply the older HD boxes anymore.

[Leicester Loyal]

Don't expect any form of sport for the next 6-8 weeks. It's only worth keeping the entertainment package and the movie package.

[V41LEY]

I used their chat room today to get a statement on the situation for business Sky Sports users. Got some bland comment about how it was being looked at. Watch this space. Obviously we pay through the nose to have ‘legal’ screening of football, cricket, F1 etc so a load of repeats is not exactly a draw for punters.

[Silverage]

I decided to cancel the sports whilst this is going on. You can’t do it online, it has to be a phone call. I was queueing for about half an hour before I got through. Sticking to his script, the operator asked me why I wanted to cancel. I told him that as there was effectively no sports being played it wasn’t offering value for money. He couldn’t really argue with that so my 31 day notice period has begun.

Should the football ever start again I’ll probably go for a couple of Now TV day passes.

[Bradgate]

I only have Sky for the sport, and I’m out of contact so I rang them on Friday and cancelled. The process took about 30 mins. The woman I spoke to in ‘retention’ made a half-hearted attempt to persuade me to stay, but she couldn’t offer to charge me just a token monthly payment until the sport resumes, so I wasn’t interested .

[megaphone]

V41LEY said:

I used their chat room today to get a statement on the situation for business Sky Sports users. Got some bland comment about how it was being looked at. Watch this space. Obviously we pay through the nose to have ‘legal’ screening of football, cricket, F1 etc so a load of repeats is not exactly a draw for punters.

Similar situation with a holiday club I belong to, we only just restarted our subscription after our winter shutdown, £600+ a month for no sport, they really need to do something or we'll cancel, still have to pay for a month.

[fourstardan]

Silverage said:

I decided to cancel the sports whilst this is going on. You can’t do it online, it has to be a phone call. I was queueing for about half an hour before I got through. Sticking to his script, the operator asked me why I wanted to cancel. I told him that as there was effectively no sports being played it wasn’t offering value for money. He couldn’t really argue with that so my 31 day notice period has begun.

Should the football ever start again I’ll probably go for a couple of Now TV day passes.

Does that cancellation mean you renewed the contract?

Bit im worried about is finding out I'll lose out when adding back the deals as they've just hiked prices.

TBH I wonder if this could be the beginning of the end for sky, a lot of people are probably thinking like us that subscription offers better value.

Edited by fourstardan on Monday 16th March 19:34

[Silverage]

fourstardan said:

Does that cancellation mean you renewed the contract?

Bit im worried about is finding out I'll lose out when adding back the deals as they've just hiked prices.

TBH I wonder if this could be the beginning of the end for sky, a lot of people are probably thinking like us that subscription offers better value.

Edited by fourstardan on Monday 16th March 19:34

No, the premium bits like Sports and Movies are always on 31 days’ notice and can be cancelled at any time. It’s the basic package (multi-channel ste-o-rama) that you usually have a 12 or 18 month contract for.

[fourstardan]

On hold as I type...waiting time estimated at an hour....

Automated message says "Please note sporting events are being postponed not cancelled".....

[rscott]

Announcement from Sky - How we're responding to COVID-19 | Sky.com

10GB free data for Sky Mobile customers, free landline calls until end April for Sky Talk customers, Free Sky Go Extra and you can now pause your Sky Sports subscription with no notice period required. Have to do that by phone, which could be a challenge at the moment, but I believe they'll be introducing an online method fairly soon.

They've also agreed with Universal Pictures (part of Comcast) that new releases will be on Sky Store at the same time as they're scheduled to be released to cinemas. Rental won't be cheap though - £15.99! So not bad if you're a family, but not great for a single person.

[Gandahar]

Me too last year.

I only watched it for the F1 and then it seemed that illegal broadcasters could rip it off and put it on air quicker than sky.

I rang them up complaining about this and some half wit said it was due to technology.

They pay so much for F1 and so a crap service on actual live tv during the race.

Wife and child complained when I cancelled it but now just suck on the dummy of netflix etc.

Sky has a big problem I think,..

Greedy bds.

Edited by Gandahar on Tuesday 17th March 21:55