Virgin Customers To Lose UKTV Channels...
Discussion
zetec said:
Really unhappy with VM. Lose Dave, but that’s OK, it’s being replaced with Quest HD so can watch Wheeler Dealers in HD, only now that channel has gone.
Quest HD doesn't officially launch until next week - I think someone at Virgin threw the switch early to try and pacify their customers..Turn7 said:
Plus landline plus internet plus callout fees plus customer dontcare depts plus a dish that drops the signal in the rain....
NEVER again will that shower of shyte get my cash.......
There is no way any customer service is worse than virgins. Until recently they were my broadband provider, and I'd been with them since telewest days.NEVER again will that shower of shyte get my cash.......
They forced me to "upgrade" to a new super hub, which was absolutely dire. The customer service people could only switch it off and on, then suggest that I needed to upgrade (at my cost) to 100mb. They also offered to put me on touch woth someone who could set my devices up "properly" also at my cost. That suggested wiring all my devices (Chromecast, tablet, and phones??!!).
Every thing was my fault apparently, and nobody I spoke to had a reasonable grasp of English or how WiFi works.
They did eventually send an engineer and he said he couldn't fix the problem as it was WiFi and that's not a part of the service. I needed to by my own kit and fix that side myself.
The simple fix was to move to another provider that knows how a router works.
Edited by 98elise on Wednesday 25th July 12:40
I have the Mix tv package and today went through the channel list of what I have, since removing the UKTV channels and replaing them with others i now have.....
Paramount Network x2
Discovery Turbo x2
More 4 x2
More 4+1 x2
Lifetime x2
Lifetime+1 x2
My tv package didn't include the Love Nature channel but I now get it, my package also doesn't include History channel but now I have it but only in HD
I will be calling Virgin in the next few days to see what they can do as replacing channels with ones I already have is a joke!
Paramount Network x2
Discovery Turbo x2
More 4 x2
More 4+1 x2
Lifetime x2
Lifetime+1 x2
My tv package didn't include the Love Nature channel but I now get it, my package also doesn't include History channel but now I have it but only in HD
I will be calling Virgin in the next few days to see what they can do as replacing channels with ones I already have is a joke!
gareth_r said:
History and History+1 are still on 270/271.
I assume all the duplicates are just there as placeholders for the ex-UKTV channel numbers.
You are correct, my mix tv package doesn't include the History channel though but Virgin have included it in HD to replace one of the UKTV channelsI assume all the duplicates are just there as placeholders for the ex-UKTV channel numbers.
Has anyone had any luck getting money off.
I'm paying £74 for full house bundle, 200 vivd broadband and talk weekend.
I phone up and they tell me I'm on the best price available and I consider my negotiating skills petty good but they won't budge despite telling them I'm thinking of leaving join BT and Sky with their better deals.
They gave me £6 off because I ask about UKTV but thats it because apparently they'll be coming back soon(b
ks?)
I'm paying £74 for full house bundle, 200 vivd broadband and talk weekend.
I phone up and they tell me I'm on the best price available and I consider my negotiating skills petty good but they won't budge despite telling them I'm thinking of leaving join BT and Sky with their better deals.
They gave me £6 off because I ask about UKTV but thats it because apparently they'll be coming back soon(b
ks?)BlueHave said:
Has anyone had any luck getting money off.
I'm paying £74 for full house bundle, 200 vivd broadband and talk weekend.
I phone up and they tell me I'm on the best price available and I consider my negotiating skills petty good but they won't budge despite telling them I'm thinking of leaving join BT and Sky with their better deals.
They gave me £6 off because I ask about UKTV but thats it because apparently they'll be coming back soon(bks?)
You should be paying around £55 for that package. You need to actually cancel your contact and wait for the retention team to call, bluffing to customer care will not work. I'm paying £74 for full house bundle, 200 vivd broadband and talk weekend.
I phone up and they tell me I'm on the best price available and I consider my negotiating skills petty good but they won't budge despite telling them I'm thinking of leaving join BT and Sky with their better deals.
They gave me £6 off because I ask about UKTV but thats it because apparently they'll be coming back soon(b
ks?)See this thread. https://www.pistonheads.com/gassing/topic.asp?h=0&...
Edited by megaphone on Tuesday 31st July 08:20
megaphone said:
BlueHave said:
Has anyone had any luck getting money off.
I'm paying £74 for full house bundle, 200 vivd broadband and talk weekend.
I phone up and they tell me I'm on the best price available and I consider my negotiating skills petty good but they won't budge despite telling them I'm thinking of leaving join BT and Sky with their better deals.
They gave me £6 off because I ask about UKTV but thats it because apparently they'll be coming back soon(bks?)
You should be paying around £55 for that package. You need to actually cancel your contact and wait for the retention team to call, bluffing to customer care will not work. I'm paying £74 for full house bundle, 200 vivd broadband and talk weekend.
I phone up and they tell me I'm on the best price available and I consider my negotiating skills petty good but they won't budge despite telling them I'm thinking of leaving join BT and Sky with their better deals.
They gave me £6 off because I ask about UKTV but thats it because apparently they'll be coming back soon(b
ks?)See this thread. https://www.pistonheads.com/gassing/topic.asp?h=0&...
Edited by megaphone on Tuesday 31st July 08:20
Europa1 said:
Aside form the initial irritation of losing the UKTV channels in the first place is the self-congratulatory message that flashes up about what they've replaced it, as though they're doing their customers a favour. Well done, Virgin. you've replaced Daveja Vu with Discovery Turbo...which I already had, you bunch of drooling incompetents.
I, too, loved the way they spun that particular message.Two large paragraphs, one congratulating themselves heartily for securing some new and exciting channels for me to watch, the other detailing their commitment to quality and service. Then one brief paragraph at the end telling me what I'm losing.
Getting through to them to report a phone fault was a nightmare too. Presumably because so many disgruntled customers were ringing their phones off the hook. When my wife finally got through, to Mumbai or wherever, she (as usual) had trouble getting the call handler to understand the problem, and we also got the traditional BT-style threat of being billed for the callout if the engineer found that the fault was inside our property. Which was why we left BT for phone and internet in the first place. Then we had to call them back to cancel the engineer appointment ourselves when the phone line (which they couldn't diagnose remotely) miraculously repaired itself three days after it was reported. The earliest they could send an engineer was five days, though. Go figure!
They've had engineers buggering about in the green cabinets locally for weeks now, often with a phone message (when your phone line works and you can call them) or an on-screen text box telling you that "services in your area are suspended" while they "improve our service to you". Weirdly, VM, your service worked just fine until some ape in a hired van (are they short of their own engineers now too?) opened a green cabinet and started trying to fix the fibre optic cables with a hacksaw and a claw hammer, FFS! The record lately was five vans working on five street cabinets almost within sight of each other. And no, VM, I do not regard you switching off my TV signal all day while a mountain stage of the TdF is on to be, in any shape or form, "a service improvement".
As far as the lost channels go, we watched Dave (particularly liked Jon Richardson's Ultimate Worrier) and my wife was particularly partial to the overseas detective dramas available on Alibi. There's other stuff we miss too, but nothing that'll devastate our quality of live, but nonetheless, to lose channels that were part of the reason we signed up DOES smack of breach of contract, especially as it was (IMHO) within their control to keep those channels within the package...
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