United passenger forcibly removed from overbooked flight..
Discussion
United Airlines said:
“Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologise for the overbook situation.”
Clearly United have a different interpretation of volunteer! 
http://www.telegraph.co.uk/news/2017/04/10/shock-m...
Not sure I'd fancy flying with them after seeing this.. I'm sure they could have found volunteers to skip the flight if they'd paid enough - and why did they not resolve this overbooking at the check-in ?
essayer said:
and why did they not resolve this overbooking at the check-in ?
or even at the gate itself - with the way that standby works in the US in that you get a ticket to go to the gate but no actual boarding pass, I can't quite see how he managed to get on board - he must have had a valid boarding pass to get on no?It doesn't quite add up.
fat80b said:
or even at the gate itself - with the way that standby works in the US in that you get a ticket to go to the gate but no actual boarding pass, I can't quite see how he managed to get on board - he must have had a valid boarding pass to get on no?
It doesn't quite add up.
It's a very long time since I took internal flights in the US, but they used to be much more like us using buses than "proper" flights. Pre twin towers though so wouldn't surprise me if it was different now.It doesn't quite add up.
The whole "overbooking" thing makes me laugh.
Courier-Journal of Louisville said:
passengers had been told at the gate that United offered $400 and a hotel stay for a volunteer who would agree to take another flight at 3 p.m. Monday.
After passengers boarded, the airline then said four people had to give up their seats to stand-by United employees who needed to be in Louisville on Monday for a flight, Bridges told the paper.
Passengers were told the flight would not take off until the crew had seats, Bridges said, and the offer was increased to $800, but no one took up the offer.
At that point, she said, a manager said a computer would select four passengers to be removed. One couple was selected first and left the airliner, she said, before the man in the video was confronted.
The man said he was a doctor who needed to see patients at a hospital in the morning and became “very upset,” she said. But the manager told him that security would remove him if he didn’t budge.
After two security guards tried to talk him into leaving his seat, a third arrived and threw the passenger against the armrest before the guards dragged him out of the plane.
But the man managed to get back on the aircraft and ran to the back of the plane, Bridges said. A medical crew arrived to treat the bloodied man, while other passengers were told to get off so staff could “tidy up” the plane.
So this happened because United "had" to have 4 employees on a flight they had overbooked?After passengers boarded, the airline then said four people had to give up their seats to stand-by United employees who needed to be in Louisville on Monday for a flight, Bridges told the paper.
Passengers were told the flight would not take off until the crew had seats, Bridges said, and the offer was increased to $800, but no one took up the offer.
At that point, she said, a manager said a computer would select four passengers to be removed. One couple was selected first and left the airliner, she said, before the man in the video was confronted.
The man said he was a doctor who needed to see patients at a hospital in the morning and became “very upset,” she said. But the manager told him that security would remove him if he didn’t budge.
After two security guards tried to talk him into leaving his seat, a third arrived and threw the passenger against the armrest before the guards dragged him out of the plane.
But the man managed to get back on the aircraft and ran to the back of the plane, Bridges said. A medical crew arrived to treat the bloodied man, while other passengers were told to get off so staff could “tidy up” the plane.
I won't be flying with them again...
Summary of the timeline that ive read. Might not be true.
Passengers were asked to volunteer and receive $500 dollars compensation, a couple took the airline up on this and left the flight.
The offer was upped to $800 still no one wanted to leave.
A computer was used to then random pick 2 passengers who were TOLD to leave the flight.
One passenger got up and left.
The gentleman in the video refused, he's a doctor had patients to see on Monday etc etc, police were called, they lost patience, beat him, knocked him unconscious and dragged him off.
He was then let back on the flight?, but once on got his hand luggage and left to seek medical attention and alternative travel.
Sickening
The reason for this was that they needed 4 seats for crew of another airliner who needed to be at the destination airport.
Passengers were asked to volunteer and receive $500 dollars compensation, a couple took the airline up on this and left the flight.
The offer was upped to $800 still no one wanted to leave.
A computer was used to then random pick 2 passengers who were TOLD to leave the flight.
One passenger got up and left.
The gentleman in the video refused, he's a doctor had patients to see on Monday etc etc, police were called, they lost patience, beat him, knocked him unconscious and dragged him off.
He was then let back on the flight?, but once on got his hand luggage and left to seek medical attention and alternative travel.
Sickening
The reason for this was that they needed 4 seats for crew of another airliner who needed to be at the destination airport.
Foliage said:
The gentleman in the video refused, he's a doctor had patients to see on Monday etc etc, police were called, they lost patience, beat him, knocked him unconscious and dragged him off.
Beat him? Doesn't look like it from that short video. Extraction from a plane with someone who is resisting is hard work and quite messy given the tight space. It's also quite risky given how close objects are as the passenger found out given his head ended up in the opposite seat's arm rest.
La Liga said:
eat him? Doesn't look like it from that short video.
Extraction from a plane with someone who is resisting is hard work and quite messy given the tight space. It's also quite risky given how close objects are as the passenger found out given his head ended up in the opposite seat's arm rest.
short video? you know their are loads of videos of this from different angles? but anyway your right I didn't see any punches thrown but they did handle him roughly, with the aim of getting him on the floor. Extraction from a plane with someone who is resisting is hard work and quite messy given the tight space. It's also quite risky given how close objects are as the passenger found out given his head ended up in the opposite seat's arm rest.
Do you not agree its out of order?
La Liga said:
ecause when he bought his ticket he agreed to the T&Cs / contract that would cover such eventualities and circumstances.
They broke their own T&Cs apparently - https://twitter.com/rickjnewman/status/85143443171...La Liga said:
PurpleAki said:
Yeah just give in and ruin all your travel plans and possibly the care of his patients. Why should he?
Because when he bought his ticket he agreed to the T&Cs / contract that would cover such eventualities and circumstances. 
king st if you take exception to it?Edited by PurpleAki on Tuesday 11th April 08:03
PurpleAki said:
Does it say we will humiliate you and forcibly remove you from the flight so as not to inconvenience our own employees and tough fking st if you take exception to it?
Who knows? Go and research it yourself. king st if you take exception to it?FourWheelDrift said:
La Liga said:
ecause when he bought his ticket he agreed to the T&Cs / contract that would cover such eventualities and circumstances.
They broke their own T&Cs apparently - https://twitter.com/rickjnewman/status/85143443171...Gassing Station | News, Politics & Economics | Top of Page | What's New | My Stuff