United passenger forcibly removed from overbooked flight..

[PurpleAki]

La Liga said:

PurpleAki said:

Does it say we will humiliate you and forcibly remove you from the flight so as not to inconvenience our own employees and tough fking st if you take exception to it?

Who knows? Go and research it yourself.

Good comeback.

[Sheepshanks]

Butter Face said:

I'd have taken the $800 and a free hotel night. Sounds like a great deal!

Not going to cut it if you're a doctor in the US and missing a days work.

I'm surprised no-one came forward though - I was waiting for an internal flight in the US and they asked for volunteers and there was an almighty rush to the desk,

[Sheepshanks]

PurpleAki said:

La Liga said:

PurpleAki said:

Yeah just give in and ruin all your travel plans and possibly the care of his patients. Why should he?

Because when he bought his ticket he agreed to the T&Cs / contract that would cover such eventualities and circumstances.

Does it say we will humiliate you and forcibly remove you from the flight so as not to inconvenience our own employees and tough fking st if you take exception to it?x

They do like the play on the "it's a Federal offence to not obey an instruction from cabin crew" thing at every opportunity. Travelling on my own for work, when I've carefully selected a seat, I've been asked to move several times for other passengers convenience. Saying "I'm fine here, thanks" really doesn't go down well. Only once did they give up.

[WCZ]

they're in real trouble with this one!

[bitchstewie]

fking around when ordered off a plane in the US is never really going to end well is it?

[skahigh]

If I'm reading those Ts and Cs correctly, the money can only be used for future UA flights so is really a travel voucher and only valid for one year, fine if you're a frequent flyer and a US resident but otherwise? Doesn't seem like suitable compensation for their own balls up to me.

[PurpleAki]

La Liga said:

PurpleAki said:

La Liga said:

PurpleAki said:

Does it say we will humiliate you and forcibly remove you from the flight so as not to inconvenience our own employees and tough fking st if you take exception to it?

Who knows? Go and research it yourself.

Good comeback.

It's no 'come back', I answered your original question. If you want to know more about what contact / T&Cs he agreed to then go and look yourself and stop being lazy and expecting others to do it for you.

What have I asked you to do on my behalf?

[Disastrous]

La Liga said:

PurpleAki said:

Yeah just give in and ruin all your travel plans and possibly the care of his patients. Why should he?

Because when he bought his ticket he agreed to the T&Cs / contract that would cover such eventualities and circumstances.

Pedantry/contrarianism aside, trying to defend the airline here is an utterly bizarre position to take.

[philv]

I'll add them to BA (useless feckers with lack of info re strikes etc over xmas) as airlines to never use again.

[jamiem555]

Here's a novel idea. Don't overbook the f**king flights!!!

Continental did this to us on our journey home from New York. Although we never quite made it onto the plane. Treated us like crap and didn't tell us until the last minute. They offloaded some random luggage, ours flew onto Edinburgh without us, and then the gate staff left us to find a civilised human who could arrange our accommodation for the night.

[surveyor]

I get the overbooking. That happens. It's letting them on the plane and then trying to get someone to leave it when they have the seat, can see the seat and are sat in the bloody seat....

I wonder who decided that it was a good idea to drag off a customer...

[bitchstewie]

Disastrous said:

Pedantry/contrarianism aside, trying to defend the airline here is an utterly bizarre position to take.

It's pretty much a given that if you're on a plane that you've been told to leave and you've refused to the point that the the Police have been called, one way or another you're leaving the plane.

Easy way, hard way, and it seems he chose the hard way.

That's not the same as defending United's policy IMO.

[PurpleAki]

La Liga said:

PurpleAki said:

La Liga said:

PurpleAki said:

La Liga said:

PurpleAki said:

Does it say we will humiliate you and forcibly remove you from the flight so as not to inconvenience our own employees and tough fking st if you take exception to it?

Who knows? Go and research it yourself.

Good comeback.

It's no 'come back', I answered your original question. If you want to know more about what contact / T&Cs he agreed to then go and look yourself and stop being lazy and expecting others to do it for you.

What have I asked you to do on my behalf?

You asked me of the T&Cs had something within them (regardless of how it was presented). In order for me to do that I'd need to research them / read them. Obviously.

Yeah, that was me being lazy and asking you to research their terms and conditions on my behalf.

[Foliage]

La Liga said:

PurpleAki said:

La Liga said:

PurpleAki said:

Does it say we will humiliate you and forcibly remove you from the flight so as not to inconvenience our own employees and tough fking st if you take exception to it?

Who knows? Go and research it yourself.

Good comeback.

It's no 'come back', I answered your original question. If you want to know more about what contact / T&Cs he agreed to then go and look yourself and stop being lazy and expecting others to do it for you.

Have you read them? because I have. The airline didn't follow their own terms of service.

[anonymous-user]

The trick then is to say you're crew for another airline or united (if you're feeling brave and know the lingo). Watching 'catch me if you can' or 'scully' before the flight would be good preparation.

Make up a UK airline for added foreign gravitas. "Hi I'm crew with Great Britain Brexit Airways" or "Hi I fly for Colonial empire kingdom airlines". will probably see you on board with free drinks and at least some snacks. You might even get to sit in the cockpit or on the jump seat with the milfy american hosties.

[Disastrous]

bhstewie said:

Disastrous said:

Pedantry/contrarianism aside, trying to defend the airline here is an utterly bizarre position to take.

It's pretty much a given that if you're on a plane that you've been told to leave and you've refused to the point that the the Police have been called, one way or another you're leaving the plane.

Easy way, hard way, and it seems he chose the hard way.

That's not the same as defending United's policy IMO.

Whilst you are correct pragmatically, I think a paying passenger who has done nothing wrong and been allowed to board, is entitled to not receive strong arm treatment from an airline he has booked with.

They could increase their cash offer, negotiate or try someone else but instructing the police and them using force is completely unacceptable.

Regardless of any terms and conditions, any reasonable man would consider that an absurd end to the situation and I hope he takes them for as much as he can.

[Disastrous]

La Liga said:

PurpleAki said:

La Liga said:

PurpleAki said:

La Liga said:

PurpleAki said:

Does it say we will humiliate you and forcibly remove you from the flight so as not to inconvenience our own employees and tough fking st if you take exception to it?

Who knows? Go and research it yourself.

Good comeback.

It's no 'come back', I answered your original question. If you want to know more about what contact / T&Cs he agreed to then go and look yourself and stop being lazy and expecting others to do it for you.

What have I asked you to do on my behalf?

You asked me of the T&Cs had something within them (regardless of how it was presented). In order for me to do that I'd need to research them / read them. Obviously.

Disastrous said:

La Liga said:

PurpleAki said:

Yeah just give in and ruin all your travel plans and possibly the care of his patients. Why should he?

Because when he bought his ticket he agreed to the T&Cs / contract that would cover such eventualities and circumstances.

Pedantry/contrarianism aside, trying to defend the airline here is an utterly bizarre position to take.

It's hardly pedantic / bizarre to expect one side to adhere to the contract they agreed to, is it?

If I buy an airline ticket then I know that there are circumstances in which my flight may be denied. Would it annoy me? Would I want compensating? Would I choose a different airline in the future?

Perhaps yes to all, but I wouldn't escalate the situation once the airline had made the decision 'enforce' part of their contract.

It's important to know when to 'cut your losses'. At the point security had got on the plane it would have been prudent for him to leave the aircraft.

Yes, but that's simply because you think slavish adherence to rules and authority are more important than almost anything else so will naturally submit to whatever you feel is a greater authority in every occasion.

You would have 'cut your losses' and left with a few dollars. This guy leaves with a PR disaster for the airline and a potentially huge payday. All in exchange for a little ruck with a thug in a uniform. I think he's the smart one here, not United.

[Sheepshanks]

bhstewie said:

It's pretty much a given that if you're on a plane that you've been told to leave and you've refused to the point that the the Police have been called, one way or another you're leaving the plane.

Easy way, hard way, and it seems he chose the hard way.

That's not the same as defending United's policy IMO.

I'm glad he resisted though, otherwise it wouldn't have been a news item.

Airline staff in all positions have long needed someone to have a word with them.

[Greedydog]

Disastrous said:

Whilst you are correct pragmatically, I think a paying passenger who has done nothing wrong and been allowed to board, is entitled to not receive strong arm treatment from an airline he has booked with.

They could increase their cash offer, negotiate or try someone else but instructing the police and them using force is completely unacceptable.

Regardless of any terms and conditions, any reasonable man would consider that an absurd end to the situation and I hope he takes them for as much as he can.

Absolutely this, they made the initial decision to inconvenience paying passengers, they then made the commercial decision to have passengers forcibly removed when the matter could simply have been resolved by offering a larger cash incentive. Basically this says "fk the paying passengers we'll do what we want even although we could easily resolve the situation amicably."

[Henners]

Disastrous said:

Yes, but that's simply because you think slavish adherence to rules and authority are more important than almost anything else so will naturally submit to whatever you feel is a greater authority in every occasion.

You would have 'cut your losses' and left with a few dollars. This guy leaves with a PR disaster for the airline and a potentially huge payday. All in exchange for a little ruck with a thug in a uniform. I think he's the smart one here, not United.

I agree.

You need to remember that in the eyes of Judge Dredd, I mean la liga, the law is always right