BA systems down globally

[Vaud]

smack said:

BA have outsourced their IT, and you reap what you sow.

I'm sad to hear this, along with the screw up with rolling out the FLY system, and I have been a supplier, I have many friends that work for BA, and one of their regular customers. I can only hope they realise they got it wrong, and make an amends to fix it and do it right, not as cheap as possible.

Outsourcing in itself is not bad.

Outsourcing and not using some savings to invest in systems resilience and modernisation is bad.

[Vaud]

Perik Omo said:

Bl**dy cheapskates not willing to spend money on resilience/failover!

Agreed.

[Byker28i]

Vaud said:

smack said:

BA have outsourced their IT, and you reap what you sow.

I'm sad to hear this, along with the screw up with rolling out the FLY system, and I have been a supplier, I have many friends that work for BA, and one of their regular customers. I can only hope they realise they got it wrong, and make an amends to fix it and do it right, not as cheap as possible.

Outsourcing in itself is not bad.

Outsourcing and not using some savings to invest in systems resilience and modernisation is bad.

Outsourced to Tata didn't it? And I think it's datacentre is at Heathrow waterside building

[rscott]

Cold said:

Yipper said:

BA has been hacked. Shares will be down sharply on Tues.

Has it? Reputable source required for that claim please.

Good luck with that - he's got a habit of posting wild claims which later turn out to be wrong.

[loafer123]

Cold said:

Has it? Reputable source required for that claim please.

He is probably basing it on the number of bets being put on.

[mp3manager]

[easytiger123]

Now cancelled for the rest of the day

[djc206]

Seventy said:

I'm due to fly to Joburg at 7 tonight.
What would you do? I don't live 10 mins from the airport and there is zero information about my flight on the BA website - in fact there is zero information about anything. They say all flights cancelled until six but they may well just be putting out a time to placate people before changing it later.
Rock and hard place!

Get BA to rebook you onto either South African or any gulf carrier going via the ME. Qatar are oneworld so might be an easy option.

Getting through to them on the phone will be the hard part.

[PurpleMoonlight]

The compo ambulance chasers are going to have a field day with this.

[anonymous-user]

Greg66 said:

Some reports appearing that it is a cyberattack.

Even though BA's iT is notoriously flakey, it's hard to imagine how an IT failure could bring down its systems globally. Cyber attack seems more likely to me (as a non techie)

I take it back. Seems to have nothing to do with a cyber attack. Just poor disaster planning.

[truck71]

I'm airside at the moment, there are BA craft littered all over the airfield - must be an absolute nightmare trying to work through it.

[rscott]

rscott said:

Cold said:

Yipper said:

BA has been hacked. Shares will be down sharply on Tues.

Has it? Reputable source required for that claim please.

Good luck with that - he's got a habit of posting wild claims which later turn out to be wrong.

http://www.bbc.co.uk/news/uk-40069865 - BA specifically stating no evidence of a cyber attack.

[Nardiola]

Vaud said:

smack said:

BA have outsourced their IT, and you reap what you sow.

I'm sad to hear this, along with the screw up with rolling out the FLY system, and I have been a supplier, I have many friends that work for BA, and one of their regular customers. I can only hope they realise they got it wrong, and make an amends to fix it and do it right, not as cheap as possible.

Outsourcing in itself is not bad.

Outsourcing and not using some savings to invest in systems resilience and modernisation is bad.

They could have even outsourced to a hosting provider with a hot back-up DC, but are apparently cheapskates. I fly with them most weeks, given how crap everything else is I wouldn't be surprised if their business continuity plan was drawn in crayon on a piece of A4.

[Seventy]

Well it's a blue steak and a bottle of wine for me.
At home.

[anonymous-user]

truck71 said:

I'm airside at the moment, there are BA craft littered all over the airfield - must be an absolute nightmare trying to work through it.

This will take days to unravel, because none of their planes are in the right places. If you're abroad now looking forward to coming home on BA in the next few days, good luck.

It's possible Heathrow might clear BA flights during the 11pm to 6am curfew so they can catch up, but by the sounds of it BA won't be ready to resume flying for a while yet anyway.

[truck71]

Greg66 said:

This will take days to unravel, because none of their planes are in the right places. If you're abroad now looking forward to coming home on BA in the next few days, good luck.

It's possible Heathrow might clear BA flights during the 11pm to 6am curfew so they can catch up, but by the sounds of it BA won't be ready to resume flying for a while yet anyway.

Agree the curfew could be the saviour (the fines will be epic) but as you say, will they be ready? Will try and get a pic later.

[djc206]

truck71 said:

Agree the curfew could be the saviour (the fines will be epic) but as you say, will they be ready? Will try and get a pic later.

I believe the night curfew can be relaxed with the permission of the government in exceptional circumstances, I don't think in such a circumstance that fines apply, am I wrong?

[The Moose]

Shame they don't have that extra runway and all the additional taxiway it'd give them

[Wayne E Edge]

Hope it isn't going to affect my flight to Paris on Monday. BA app is down.

[truck71]

djc206 said:

truck71 said:

Agree the curfew could be the saviour (the fines will be epic) but as you say, will they be ready? Will try and get a pic later.

I believe the night curfew can be relaxed with the permission of the government in exceptional circumstances, I don't think in such a circumstance that fines apply, am I wrong?

That I wouldn't know.