KFC runs out of chicken

[Halmyre]

Woo-hoo, my local is still open. ebay here I come!

[eharding]

Halmyre said:

Woo-hoo, my local is still open. ebay here I come!

Oh, the joy of winning a 14 Piece Bargain Bucket auction on eBay sold by Halmyre.

Oh, the despair of clicking the 'Express Delivery - other courier' option, and finding the courier is DHL.

[waynedear]

21TonyK said:

Several days ago numerous KFC's across the South West closed as they reported they did not have chips! All smacks of a bit of a balls up all round, our local KFC has been closed since last Thursday.

I do some work for a friends courier company, last Friday one of our drivers and the company was paid to get in a van in Liverpool and go to a kfc in London to collect some boxes of fries and deliver them to another London kfc.

[Digga]

eharding said:

Halmyre said:

Woo-hoo, my local is still open. ebay here I come!

Oh, the joy of winning a 14 Piece Bargain Bucket auction on eBay sold by Halmyre.

Oh, the despair of clicking the 'Express Delivery - other courier' option, and finding the courier is DHL.

Alexei Sayle said:

never buy tandoori king prawns from a car boot sale

[Oakey]

greygoose said:

You forgot Reacher's romance with a beautiful female DHL driver, every book gets him a roll in the hay.

He fked a disfigured war vet in the last book!

[LordLoveLength]

If they'd thought outside the box and used homing chickens they'd deliver themselves!

CEO here I come

[AdeTuono]

CAPP0 said:

hyperblue said:

Wiccan of Darkness said:

I bet DHL only got the contract because they offered to do it for a poultry sum....

Fixed.

Ah, thanks for that. I hadn't a clue what Wiccan was on about until you stepped in.

Ditto; I naturally assumed it was a comment regarding the monetary terms that DHL & KFC had negotiated. Who'd have thought...?

[arguti]

BrabusMog said:

I'm amazed they have allowed this to go so wrong. Some ops guys are surely for the chop after this.

Fun fact - Nando's and KFC get some of their chickens from the same supplier.

No doubt that it was a procurement success......all looked good on paper!

[BrabusMog]

arguti said:

BrabusMog said:

I'm amazed they have allowed this to go so wrong. Some ops guys are surely for the chop after this.

Fun fact - Nando's and KFC get some of their chickens from the same supplier.

No doubt that it was a procurement success......all looked good on paper!

Perhaps, but if we are changing a national contract, especially if it is something business critical (which I think this probably is) then we would do the following:

- Test the new supplier in our best performing region operationally
- Then test in our worst performing region operationally
- Evaluate tests and agree any operational changes required
- Staggered rollout across the rest of the estate over a 3-6 month period

I am amazed they just changed overnight, there must be more than meets the eye to this.

[TwigtheWonderkid]

StottyGTR said:

Bidvest will be absolutely pissing themselves

Indeed. Losing a big contract is the worst feeling in business, but seeing the new supplier fk it up leaving your ex customer in the st is the best.

Or the second best. When ex customer comes crawling back and you tell them that you've replaced their business now so if you take them back, you'll have to bring in extra resources so the price is going to be higher than it was when they left you....that's the best.

[andy_s]

I presume there are a gazillion chicken bits stuck or floating around the motorways, lorries, warehouses and pallet dumps of the country; I wouldn't eat a KFC* until the backlog has been cleared by the more dedicated poultryvores.

*(I wouldn't eat a KFC.)

[Digga]

TwigtheWonderkid said:

StottyGTR said:

Bidvest will be absolutely pissing themselves

Indeed. Losing a big contract is the worst feeling in business, but seeing the new supplier fk it up leaving your ex customer in the st is the best.

Or the second best. When ex customer comes crawling back and you tell them that you've replaced their business now so if you take them back, you'll have to bring in extra resources so the price is going to be higher than it was when they left you....that's the best.

It's apt, given the recent revelations about Carillion, that we see yet other large businesses looking like monkeys fking a beach ball.

I'd allow the fact the M6 closure cause a brief issue - it's highly pertinent to mention the huge disruptions the UK's supply chain is facing, daily, with the lack of road investment - but to fail quite so comprehensively is, in the end, a failure of the businesses involved and reflects very poorly on them.

[Pan Pan Pan]

andy_s said:

I presume there are a gazillion chicken bits stuck or floating around the motorways, lorries, warehouses and pallet dumps of the country; I wouldn't eat a KFC* until the backlog has been cleared by the more dedicated poultryvores.

*(I wouldn't eat a KFC.)

Poultryvores! absolutely brilliant, I think I am one of those, but I never really went into KFC outlets after the first two times, partly because I am not partial to battered chicken bones, The words Kant Find Chicken seemed to take on some significant meaning after the second visit.

[mgtony]

waynedear said:

I do some work for a friends courier company, last Friday one of our drivers and the company was paid to get in a van in Liverpool and go to a kfc in London to collect some boxes of fries and deliver them to another London kfc.

The things you have to do when the chips are down (South)..

[arguti]

BrabusMog said:

arguti said:

BrabusMog said:

I'm amazed they have allowed this to go so wrong. Some ops guys are surely for the chop after this.

Fun fact - Nando's and KFC get some of their chickens from the same supplier.

No doubt that it was a procurement success......all looked good on paper!

Perhaps, but if we are changing a national contract, especially if it is something business critical (which I think this probably is) then we would do the following:

- Test the new supplier in our best performing region operationally
- Then test in our worst performing region operationally
- Evaluate tests and agree any operational changes required
- Staggered rollout across the rest of the estate over a 3-6 month period

I am amazed they just changed overnight, there must be more than meets the eye to this.

In our industry (medical services) they change it overnight as it were and hope that it works, no staged rollout, just blind faith because e-procurement said it would be cheaper and OK! It still staggers me after 25 years in the business and there have been a few not so well published but easily predicable "issues"

[Rovinghawk]

BrabusMog said:

I am amazed they just changed overnight, there must be more than meets the eye to this.

Thick management convinced of their infallibility & refusing to listen to anything that doesn't suit their master plan.

Sounds perfectly feasible to me.

[Vaud]

Rovinghawk said:

Thick management convinced of their infallibility & refusing to listen to anything that doesn't suit their master plan.

Sounds perfectly feasible to me.

From the beeb

"KFC are left with hundreds of restaurants closed while DHL try and run the whole operation out of one distribution centre. Three weeks ago, KFC knew they had made a terrible mistake, but by then it was too late."

The distribution network uses software developed by the firm Quick Service Logistics (QSL).

DHL said: "Due to operational issues, a number of deliveries in recent days have been incomplete or delayed. We are working with our partners, KFC and QSL, to rectify the situation as a priority and apologise for any inconvenience."

[Moonhawk]

arguti said:

In our industry (medical services) they change it overnight as it were and hope that it works, no staged rollout, just blind faith because e-procurement said it would be cheaper and OK! It still staggers me after 25 years in the business and there have been a few not so well published but easily predicable "issues"

The headline figure is usually cheaper - but I bet once you factor the impact on the business, lost productivity etc - I doubt it is in many cases.

The problem is, a lot of these costs are hidden - so the cost saving is hailed a success based on the headline figure and somebody gets a pat on the back (and a bonus) - whereas in terms of the overall cost and impact to the business - it may be an abject failure (e.g. offshoring IT support to India).

[Digga]

Moonhawk said:

The problem is, a lot of these costs are hidden - so the cost saving is hailed a success based on the headline figure and somebody gets a pat on the back (and a bonus) - whereas in terms of the overall cost and impact to the business - it may be an abject failure (e.g. offshoring IT support to India).

Agreed, as I said apropos of Carillion, this all smacks of being the result of the wrong sort of incentives being given to executives. I wonder how many heads will roll?

[BrabusMog]

Digga said:

Moonhawk said:

The problem is, a lot of these costs are hidden - so the cost saving is hailed a success based on the headline figure and somebody gets a pat on the back (and a bonus) - whereas in terms of the overall cost and impact to the business - it may be an abject failure (e.g. offshoring IT support to India).

Agreed, as I said apropos of Carillion, this all smacks of being the result of the wrong sort of incentives being given to executives. I wonder how many heads will roll?

I presume that royalty payments from franchisees won't be forthcoming after this. It's a major cock up, almost as if they let the work experience kids run it.