Finding a part for my 2019 Cube Hyde Pro
Discussion
Hi,
I'm unable to ride my 2019 Cube Hyde Pro at the moment because a small piece of plastic has cracked
wondering if anyone can help actually identifying what it is to try and get hold of a replacement.
My bike dropped a spoke, I had that fixed, but then the (annoyingly finicky) hub gears were misaligned, so I took it to a trusted local repair shop who tried to get the gears lined up again. They managed to break the part in question while trying to fix the gears. It looks like this:
The shop were quite embarrassed and said they used to be authorised Cube dealers, but not any more and they can't get hold of parts now. So I tried to contact Cube directly, but their site just refers you to authorised dealers. I've emailed four of the dealers on their site, two of whom have responded to me with variations on the theme of "we have to ask Cube, and they're slow, start waiting, sucks to be you".
Riding the bike without the part fitted doesn't work at all, the hub won't hold a gear. The system has been mostly nice and solid for three years, but it seems that when the belt drive/hub shift setup goes wrong, it goes Very Wrong.
Does anybody have any idea what this part is called, and does anybody have any ideas about what I might be able to do that I haven't done already to get riding again?
Currently commuting 26 miles on a mountain bike which is exactly as much fun as it sounds.
I'm unable to ride my 2019 Cube Hyde Pro at the moment because a small piece of plastic has cracked
wondering if anyone can help actually identifying what it is to try and get hold of a replacement.My bike dropped a spoke, I had that fixed, but then the (annoyingly finicky) hub gears were misaligned, so I took it to a trusted local repair shop who tried to get the gears lined up again. They managed to break the part in question while trying to fix the gears. It looks like this:
The shop were quite embarrassed and said they used to be authorised Cube dealers, but not any more and they can't get hold of parts now. So I tried to contact Cube directly, but their site just refers you to authorised dealers. I've emailed four of the dealers on their site, two of whom have responded to me with variations on the theme of "we have to ask Cube, and they're slow, start waiting, sucks to be you".
Riding the bike without the part fitted doesn't work at all, the hub won't hold a gear. The system has been mostly nice and solid for three years, but it seems that when the belt drive/hub shift setup goes wrong, it goes Very Wrong.
Does anybody have any idea what this part is called, and does anybody have any ideas about what I might be able to do that I haven't done already to get riding again?
Currently commuting 26 miles on a mountain bike which is exactly as much fun as it sounds.
I'm guessing it's called a cable entry or similar.
I assume it acts as an end stop the cable outer seats against, and the cable inner then just runs freely the length of the downtube?
And there's a similar point near the headtube where the outer from the shifter runs?
Could you replace it with a continuous outer run all the way along, zip tied to the frame? Bit crude, but should keep it going until you can fix it properly?
I assume it acts as an end stop the cable outer seats against, and the cable inner then just runs freely the length of the downtube?
And there's a similar point near the headtube where the outer from the shifter runs?
Could you replace it with a continuous outer run all the way along, zip tied to the frame? Bit crude, but should keep it going until you can fix it properly?
https://www.bike-discount.de/en/radon-cable-guide-... ?
Pretty sure Radon's are built by Cube under licence so will use the Cube parts bin i guess .
https://www.cyclechat.net/threads/cube-aim-gear-ca...
Pretty sure Radon's are built by Cube under licence so will use the Cube parts bin i guess .
https://www.cyclechat.net/threads/cube-aim-gear-ca...
Edited by Silver3ides on Monday 16th May 07:34
InitialDave said:
I'm guessing it's called a cable entry or similar.
I assume it acts as an end stop the cable outer seats against, and the cable inner then just runs freely the length of the downtube?
And there's a similar point near the headtube where the outer from the shifter runs?
Could you replace it with a continuous outer run all the way along, zip tied to the frame? Bit crude, but should keep it going until you can fix it properly?
The shop actually offered to do this, but they also said that it would work but fail very prematurely and need replacing sooner, so better to get the right part and restore the system to where it was. Love the weatherproof aspect of this system but getting it lined up (and, apparently finding spares) is a pain. Not sure if I'll have a hub shifter again.I assume it acts as an end stop the cable outer seats against, and the cable inner then just runs freely the length of the downtube?
And there's a similar point near the headtube where the outer from the shifter runs?
Could you replace it with a continuous outer run all the way along, zip tied to the frame? Bit crude, but should keep it going until you can fix it properly?
Silver3ides said:
https://www.bike-discount.de/en/radon-cable-guide-... ?
Pretty sure Radon's are built by Cube under licence so will use the Cube parts bin i guess .
https://www.cyclechat.net/threads/cube-aim-gear-ca...
Thanks, that's similar but not exactly the same by the looks of it. I guess I could take that to the shop and ask if they think it would work or not. Based on previous conversations I expect that they will advise me to get the exact Cube part to avoid the system failing again soon in the future. This is the reason I tried to go through the "proper" route to find the exact manufacturer part, but it seems needlessly awkward.Pretty sure Radon's are built by Cube under licence so will use the Cube parts bin i guess .
https://www.cyclechat.net/threads/cube-aim-gear-ca...
You need an actual mechanic, not a shop/part swapper.. I don't think yours is very competent.
Unless I'm very much mistaken, I'm looking at the cable exiting at the bottom of the downtube, and given that, it almost certainly has an external run down the chainstay to the gear hub..
So, there's no reason not to run full outer all the way *internally* without needing some zip tie bodge. Full outer is a valid choice. It's more robust, easier to thread new cables, only reason not to do it is weight (e.g. my frame came with a choice of those things to allow you to have stops, or just put full outer). You/mechanic might need to drill out the stop at the top to do so IF there is a stop - I'm not convinced that outer isn't full outer inside the downtube anyway, which would raise the interesting question why it doesn't work properly after your shop screwed with it..
Unless I'm very much mistaken, I'm looking at the cable exiting at the bottom of the downtube, and given that, it almost certainly has an external run down the chainstay to the gear hub..
So, there's no reason not to run full outer all the way *internally* without needing some zip tie bodge. Full outer is a valid choice. It's more robust, easier to thread new cables, only reason not to do it is weight (e.g. my frame came with a choice of those things to allow you to have stops, or just put full outer). You/mechanic might need to drill out the stop at the top to do so IF there is a stop - I'm not convinced that outer isn't full outer inside the downtube anyway, which would raise the interesting question why it doesn't work properly after your shop screwed with it..
Edited by upsidedownmark on Monday 16th May 09:52
Cube, in terms of their U.K. presence, really are the pits to deal with, which is a shame as the bikes are usually good in my experience.
Had an issue with the clamping of a carbon seatpost on my brand new C62R Nuroad… Cube U.K. were dismissive and useless. A wily proper mechanic at Wheelbase in the Lakes rescued the situation, which was heading for a ‘not fit for purpose’ return claim.
I’ve bought 4 Cubes over the last 10 years, I doubt I’ll be buying a 5th on the strength of this slopey shouldered issue avoidance.
Anyways, some good advice in the posts above; hope you get it sorted with minimum grief.
Had an issue with the clamping of a carbon seatpost on my brand new C62R Nuroad… Cube U.K. were dismissive and useless. A wily proper mechanic at Wheelbase in the Lakes rescued the situation, which was heading for a ‘not fit for purpose’ return claim.
I’ve bought 4 Cubes over the last 10 years, I doubt I’ll be buying a 5th on the strength of this slopey shouldered issue avoidance.
Anyways, some good advice in the posts above; hope you get it sorted with minimum grief.
My cube cx race with 105 mech has same issue
One bike shop broke the stop, I couldnt get it in, neither could another
TBH I dont blame the shop, once the bit comes out - no chance of getting it in, bit of a poor design
I also agree Cube were very poor on aftersales support - I wont buy another - not worth it
I just cable tied it to fix it, been fine since , obvs my bike is different to yours and has a traditional rear mech
Where did you buy it ? They shirley are your first port of call
Edit - just realised all fixed!
One bike shop broke the stop, I couldnt get it in, neither could another
TBH I dont blame the shop, once the bit comes out - no chance of getting it in, bit of a poor design
I also agree Cube were very poor on aftersales support - I wont buy another - not worth it
I just cable tied it to fix it, been fine since , obvs my bike is different to yours and has a traditional rear mech
Where did you buy it ? They shirley are your first port of call
Edit - just realised all fixed!
Edited by TwistingMyMelon on Tuesday 17th May 09:55
TwistingMyMelon said:
My cube cx race with 105 mech has same issue
One bike shop broke the stop, I couldnt get it in, neither could another
TBH I dont blame the shop, once the bit comes out - no chance of getting it in, bit of a poor design
I also agree Cube were very poor on aftersales support - I wont buy another - not worth it
I just cable tied it to fix it, been fine since , obvs my bike is different to yours and has a traditional rear mech
Where did you buy it ? They shirley are your first port of call
Edit - just realised all fixed!
Not fixed quite yet - still waiting on the part and no guarantee it will solve the issue, so positive contributions and experiences are welcome. I think the reason for avoiding the cable tie route is that the hub/belt setup is really fussy about cable tension, the mechanic was nervous doing something other than Cube have provided in case it ends up being a repeat offender and never quite being right again, then it's his bodge that's the problem and I won't leave him alone.One bike shop broke the stop, I couldnt get it in, neither could another
TBH I dont blame the shop, once the bit comes out - no chance of getting it in, bit of a poor design
I also agree Cube were very poor on aftersales support - I wont buy another - not worth it
I just cable tied it to fix it, been fine since , obvs my bike is different to yours and has a traditional rear mech
Where did you buy it ? They shirley are your first port of call
Edit - just realised all fixed!
I'll know next week if the recommended SKU solves it but this is starting to have the feel of a problem that isn't going to go away.
I know it is not in stock but is this the part?
https://www.jejamescycles.com/product/2128659/cube...
It looks like a two part piece of ABS plastic, if you can find a local 3d print community, somebody may be able to help you.
I'd have a crack at designing and printing something, but i'm away soon for a while.
https://www.jejamescycles.com/product/2128659/cube...
It looks like a two part piece of ABS plastic, if you can find a local 3d print community, somebody may be able to help you.
I'd have a crack at designing and printing something, but i'm away soon for a while.
Neil_Sc said:
I know it is not in stock but is this the part?
https://www.jejamescycles.com/product/2128659/cube...
It looks like a two part piece of ABS plastic, if you can find a local 3d print community, somebody may be able to help you.
I'd have a crack at designing and printing something, but i'm away soon for a while.
Thank you for this - "frameplug" is exactly what I was looking for to help identifying what it is. If the SKU on order doesn't fix it, at least I can point shops in the right direction with this term, or search on ebay etc. Much appreciated !https://www.jejamescycles.com/product/2128659/cube...
It looks like a two part piece of ABS plastic, if you can find a local 3d print community, somebody may be able to help you.
I'd have a crack at designing and printing something, but i'm away soon for a while.
I had considered the 3D printing route as I have a friend who has one and knows about this stuff, but my two concerns are managing to construct a (quite irregular) model with enough accuracy that it's within tolerances to do the job, and also that it would be of sufficient strength to hold tension and be under the load of shifting all the time. Will definitely explore further if I can't get anywhere with the part on order.
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