John Lewis Partnership Profits & Bonus

[rfn]

Just a quick one - JLP Bonus announcment has always been looked upon with interest by many big businesses.

18 percent announcment today, with JL reporting profits rising 20% in their last trading year! Waitrose also reporting a very decent increase in sales/profits!

http://www.bbc.co.uk/news/business-12684995

[Four Litre]

And well done to them. One of the only shops I can think of that still offers customer service, the staff speak fluent english, you can take things back without argument and they sell quality products that last longer than a couple of months. I cant think of anywhere you get that service.

Sad but true really.

[Diderot]

Four Litre said:

And well done to them. One of the only shops I can think of that still offers customer service, the staff speak fluent english, you can take things back without argument and they sell quality products that last longer than a couple of months. I cant think of anywhere you get that service.

Sad but true really.

[theaxe]

I think JLP are issuing bonds to non-employees at the moment, probably a good bet!

[Pork]

Diderot said:

Four Litre said:

And well done to them. One of the only shops I can think of that still offers customer service, the staff speak fluent english, you can take things back without argument and they sell quality products that last longer than a couple of months. I cant think of anywhere you get that service.

Sad but true really.

Totally agree. I mock my in-laws for buying pretty much everything they buy from there but the service is superb. Same goes for Waitrose too - you perhaps pay a bit more, but both are spot on and they deserve to be recognised, even if that is by way of a bonus which no doubt some will moan about.

[bobbylondonuk]

The fact that it is an employee partnership is also appreciated by the customers. I would rather spend a bit more at JLP for quality products and service knowing that my money goes to the employees pockets.

[okgo]

I'd only buy there for their warranty, otehr than that I see no difference.

The service is ok, you still get clueless kids wandering round the floor with no clue what to do or say. The same with the whole supermarket argument really, people have to keep justifying why they've paid over the odds for something.

[Pork]

okgo said:

I'd only buy there for their warranty, otehr than that I see no difference.

The service is ok, you still get clueless kids wandering round the floor with no clue what to do or say. The same with the whole supermarket argument really, people have to keep justifying why they've paid over the odds for something.

I couldnt agree less. I normally shop in our local Sainsburys and, while they're not a bad bunch, the service I get from the Waitrose is a step above.

[okgo]

Pork said:

I couldnt agree less. I normally shop in our local Sainsburys and, while they're not a bad bunch, the service I get from the Waitrose is a step above.

What possible service do you need from a supermarket unless you actually need someone to do it for you? You're buying goods that are laid out in the same place everyweek that are the same as anywhere elses with different packaging sometimes.

[Pork]

okgo said:

Pork said:

I couldnt agree less. I normally shop in our local Sainsburys and, while they're not a bad bunch, the service I get from the Waitrose is a step above.

What possible service do you need from a supermarket unless you actually need someone to do it for you? You're buying goods that are laid out in the same place everyweek that are the same as anywhere elses with different packaging sometimes.

You know where every single thing is in your local supermarkets? You're a better man than me! Or do you buy exactly the same thing week in, week out?

I'll accept, I dont need 'service' every time, but on the occasion I'm looking for something a little different or something I've not bought beofre, its nice to speak to poeple who know their products and, more importantly, have the time and inclination to help.

We're all different though.

[okgo]

Pork said:

You know where every single thing is in your local supermarkets? You're a better man than me! Or do you buy exactly the same thing week in, week out?

I'll accept, I dont need 'service' every time, but on the occasion I'm looking for something a little different or something I've not bought beofre, its nice to speak to poeple who know their products and, more importantly, have the time and inclination to help.

We're all different though.

Of course, every isle is labelled. And fwiw I've asked for the most obscure of things in Sainsburys and from english school boy to indian pensioner, all the staff have been able to tell me where it may have been hiding.

[Pork]

okgo said:

Of course, every isle is labelled. And fwiw I've asked for the most obscure of things in Sainsburys and from english school boy to indian pensioner, all the staff have been able to tell me where it may have been hiding.

Likewise. But in my experience, I've found the service to be better in JLP.

[Zaxxon]

okgo said:

What possible service do you need from a supermarket unless you actually need someone to do it for you? You're buying goods that are laid out in the same place everyweek that are the same as anywhere elses with different packaging sometimes.

My local waitrose is better than the Sainsbury;s and light years ahead of Tesco's.
They don't change the item location every 2 weeks to tempt shoppers to buy things they don't need. The staff on the meat and fish counter know their stock and are always willing to help with recipe suggestions. the fish counter is always well stocked. And when the till assistants ask you how you are or they seem genuinley interested, they also chat about weekend plans etc. It's just the little things that make it better.

It's not vital but really adds to the shopping experience. i also find that the veg and fish is far better than other supermarkets, the meat is also excellent (however we have a South African buthers nearby that is the best I have ever been to so any special cuts come from there)

[Roo]

okgo said:

The same with the whole supermarket argument really, people have to keep justifying why they've paid over the odds for something.

Bearing in mind Waitrose price match virtually all items against Tesco it doesn't cost much more at all.

[obob]

Zaxxon said:

And when the till assistants ask you how you are or they seem genuinley interested, they also chat about weekend plans etc.

They couldn't care less.

[DJC]

okgo said:

I'd only buy there for their warranty, otehr than that I see no difference.

The service is ok, you still get clueless kids wandering round the floor with no clue what to do or say. The same with the whole supermarket argument really, people have to keep justifying why they've paid over the odds for something.

Waitrose is worth the extra, mostly because for 90% of their goods there is no extra cost and the complete and utter lack of people who shop at my local Tesco.

I dont give a rats arse how snobbish that sounds. My local Tesco, Asda and Sainsburys are all big hyperstore places that are Godawful experiences each and every time. Crowded, loud, screaming kids, have to fight your way down every isle. Waitrose is quiet, clam and everybody is polite.

In the hell that is shopping, Waitrose is an island of paradise.

[Rude-boy]

anonymous said:

[redacted]

Makle your own you lazy sod.

It's 100x better and it's not like you haven't hours of time on your hands these days

[Pork]

anonymous said:

[redacted]

Funny you mention that, the fella on the checkout this morning was speaking about his bonus as the lady in front of me was asking him about it, saying "well done you"....and then she went on to say how terrible bankers bonuses were and how they simply don't deserve it.

[fido]

Roo said:

okgo said:

The same with the whole supermarket argument really, people have to keep justifying why they've paid over the odds for something.

Bearing in mind Waitrose price match virtually all items against Tesco it doesn't cost much more at all.

and Tesco price-match against ASDA .. oh that can't be right then?
If nothing else Waitrose has better looking staff, though i'm not sure that is worth paying a premium for. Frankly, i couldn't care less if Jabba-The-Hutt was at the till when i'm getting my bog roll and crisps.

[okgo]

Well I'm glad to see the pricematch advert campaign they ran obviously worked wonders

A shop there results in quite a price hike over Sainsburys, from my exp, yes the price of Shloer may be the same, but its all the other things that you need in your shop that cost a small fortune more for no real reason.

Regarding the till assistants, they ask how you are in Sainsburys, and like any other shop that feels the need to push the boundary I'll say fine thanks and that will be it, I DO NOT want to converse with people on a till, but I suppose I might be in the minority here.

As said by DJC, if my sainsburys was a hell pit full of chavs, I'd go elsewhere, because that pisses me off, but at the minute its fine.