Bad credit Mark- British Gas

[JamesNotJim]

I've just looked at my credit report and noticed 3 new bad credit marks, all from British gas.
My credit report was perfect with zero bad marks (something I try very hard to keep) with a hope to be buying my first home in a few years time.

These marks are bks, they seem to have been placed on by British gas after moving house 3 months ago. We told british gas we where moving and the details of where to forward the final bill onto. We are currently in credit with british gas yet they are saying we owe them £135.
We have never had any final bill notices from british gas or any phone calls/letters about this supposed debt.

It this just a case of phone British gas and ball them out for lack of contact and get them to remove the 3 marks from my credit report?

[Crafty_]

Sounds like it yes. They're a bunch of muppets imho so you may have a battle on..

[WindsorRob]

You need to contact them to establish exactly why they have referred you to the CRA (Credit reference agency). If it's a mistake or not legitimate, they are obliged to correct the file. If it's legitimate, i.e. you didn't pay as the contract requires, they don't have to correct it. If you don't feel like you are getting a decent response, log an official complaint with BG as the energy industry being heavily regulated has a defined escalation process, hence you will get to the right point with this kind of issue fairly quickly. Hope this helps.

[jumpingjackdan]

British gas are muppets. I moved into a house a few years back in the middle of summer. One month later, I received a bill for £600. I was a little perplexed as we had electric appliances and the heating had not been on. Despite trying to address the issue over the phone, they were adamant we had used that amount, a bit like having a conversation with wall. Eventually, they admitted it was their error - no apology mind you - fkers!