HSBC Business Banking ****tards

[Big E 118]

I had my "all clear" letter from them today. I think I'll still close my account as it's quite clear the regard in which they hold business customers.

[C Lee Farquar]

I asked my wife if we should clarify we are Ok with our 'relationship manger', she thinks we owe them enough money that it's not an issue

[mickytruelove]

my only input is i totally agree with the hate of cheques. Completely useless and i refuse to accept them for anything personal or business.

Used cheques twice in my life, 1st one never cleared and the 2nd cleared (business) products shipped and the got reversed a week later. I am 31 years old and i think its a generational thing too. I would not expect anyone younger than me be using cheques.

[bad company]

mickytruelove said:

my only input is i totally agree with the hate of cheques. Completely useless and i refuse to accept them for anything personal or business.

Used cheques twice in my life, 1st one never cleared and the 2nd cleared (business) products shipped and the got reversed a week later. I am 31 years old and i think its a generational thing too. I would not expect anyone younger than me be using cheques.

Cheques still have their uses but much less than previously. I use them to pay occasional tradesmen and when I got lucky in the Wimbledon ballot it was cheque or postal order payment.

[Sheepshanks]

mickytruelove said:

my only input is i totally agree with the hate of cheques. Completely useless and i refuse to accept them for anything personal or business.

Used cheques twice in my life, 1st one never cleared and the 2nd cleared (business) products shipped and the got reversed a week later. I am 31 years old and i think its a generational thing too. I would not expect anyone younger than me be using cheques.

I regard it as cynical when firms send them to customers - they're hoping you'll never get around to paying them in. I wonder how many small HMRC tax rebate cheques (my wife just got one for £23.60) never get cashed?

[TEKNOPUG]

Recap/Update

30th August: Told that cheque sent to wrong address on 24th and that it would be re-issued and sent to correct address by HSBC branch via HSBC Safeguarding

1st September: Call HSBC Safeguarding to tell them that cheque is unacceptable and want bank transfer. HSBC Safeguarding say they will look into it and contact me on Monday 4th September

4th September: No contact from HSBC Safeguarding

5th September: Call HSBC Safeguarding. They tell me that no cheque was ever sent to old address but they cannot discuss or resolve issue with me as my HSBC Business Telephone Banking account is closed.

5th September: Call HSBC Business Telephone Banking to reactivate account so that they can discuss issue with me. HSBC Business Telephone Banking tell me that cheque was sent out to correct address on Friday 1st September.....

8th September: No fking cheque has arrived.

15 days they have currently had my money with no understanding of when they will ever return it. I've also discovered that they can't even fking count as the final statement they have given me is out by £6. Utter useless lying s.

[bad company]

Sheepshanks said:

I regard it as cynical when firms send them to customers - they're hoping you'll never get around to paying them in. I wonder how many small HMRC tax rebate cheques (my wife just got one for £23.60) never get cashed?

HMRC will pay tax rebates by bank transfer.

[drainbrain]

The cheques I dislike the most are the ones sent by faceless institutions, usually as ordered by some ombudsman or another in respect of reimbursement for something they ripped you off for years ago at a business you long ago sold/dissolved/ceased trading.

Got such a one earlier this year from British Gas. In the name of a no longer trading business whose bank account had been long ago closed. Resulted in a very very lengthy call to several people at a call centre somewhere in the South African Veldt where no-one seemed to speaka da eengleesh very well and the bloke whose turn it was to use the shared brain cell that week had decided to throw a sickie.

Months later, and completely out of the blue, a cheque now in my name and not the long gone company's arrived. Just a cheque attached to a British Gas counterfoil. Took about a day and a half to work out what it was for. TBH I can't be CERTAIN it was for the months ago nonsense but I cashed it anyway into a Santander account via a Post Office. It's a bit of a palaver involving two bits of paper and a plastic bag (?) but Santander credits them quite quickly and there are still quite a lot of Post Offices including amazing ones in general stores which are open bizarre hours and 7/365.

Edited by drainbrain on Saturday 9th September 11:32

[Sheepshanks]

bad company said:

HMRC will pay tax rebates by bank transfer.

the cheque just turned up out of the blue - she doesn't do self-assessment.

[bad company]

Sheepshanks said:

bad company said:

HMRC will pay tax rebates by bank transfer.

the cheque just turned up out of the blue - she doesn't do self-assessment.

So HMRC sent your wife a cheque she wasn't expecting and you're complaining about it??

[Sheepshanks]

bad company said:

So HMRC sent your wife a cheque she wasn't expecting and you're complaining about it??

I don't think I complained about that cheque - I was just musing about how many never get cashed. They could have just adjusted her tax code.

As it happens, she used paying the cheque into the bank as an excuse to go into town, where she spent a small fortune shopping. For the avoidance of doubt, that is a complaint.

[bad company]

Sheepshanks said:

As it happens, she used paying the cheque into the bank as an excuse to go into town, where she spent a small fortune shopping. For the avoidance of doubt, that is a complaint.

Now that part I most definitely do understand.

[Olf]

So you don't maintain a correct address on an account with a six figure sum in it and it's their fault for following the new laws/regs?

I am also an HSBC business account holder and had to go through the same process of an update on details with closure otherwise threatened. I managed it without trouble.

But hey - if it hadn't been straightforward you can fking bet I would have blamed someone else.

[MentalSarcasm]

Olf said:

So you don't maintain a correct address on an account with a six figure sum in it and it's their fault for following the new laws/regs?

If you'd read the OP properly you'd see that he updated HSBC when he moved 3 years ago. He hasn't moved since. They even admitted that they had his current address on file, and won't give an explanation for why recent correspondence has been sent to the old one.

[Olf]

MentalSarcasm said:

Olf said:

So you don't maintain a correct address on an account with a six figure sum in it and it's their fault for following the new laws/regs?

If you'd read the OP properly you'd see that he updated HSBC when he moved 3 years ago. He hasn't moved since. They even admitted that they had his current address on file, and won't give an explanation for why recent correspondence has been sent to the old one.

Exactly - And it's your fking fault I didn't read the whole post.

[Olf]

AND your fault made a fool of myself.

[robinessex]

Letter from your solicitor saying the cost to your company by their fk up is being monitored, and will be forwarded to them shortly for compensation. Otherwise, it’s a small claims action, which will really piss them off.

[Shnozz]

Big E 118 said:

I have had to go through the exact same process with my HSBC business account and everyone will to some extent or another.

A rather stern letter from HSBC saying fill out the online information request or we close your account in 8 weeks. When I questioned HSBC they state that there are new money laundering regulations in place that have prompted this.

Speaking to a friend he says the banks are completely covering their ass on this as they're trying to avoid any reason that the EU can impose more massive fines on them, understandable to some extent.

I have had to complete the same sort of information request for Bank of Scotland and Metrobank business accounts as well, no threats of closing the account from them though.

My business account is with HSBC and I have heard nothing. Should I be concerned?

[Samsamsami]

Sounds like a similar story to mine. I also went from HSBC to Tide, much more user friendly interface and far better customer service than the non existent service I experienced from HSBC. How did you get around the cheque issue? Did u convince them to do a Bacs transfer? I'm thinking of opening another business account as my own safeguard incase my bank goes all crazy on me. One for day to day running the other for retained profits. Finally any update from the ombudsman?

[TEKNOPUG]

The ombudsman give the banks 3 months to reply to your complaint. If they make right in that period then case closed. So waste of time basically, especially as they had already sent me a cheque.