PPI payouts.... new info for anyone previously refused

[TheAngryDog]

RTaylor2208 said:

After my recent success with claiming back PPI from Egg for an old credit card and loans, I thought I would contact every other lender I could remember using in the past.

The first to come back is NRAM which were Northern Rock for a Mortgage I had back in 2003 for £60K. Made my complaint today so will see how that goes.

Has anyone else successfully claimed back from Northern Rock on a mortgage? From what I have read these seem to be less successful.

Did you have ppi on a mortgage?

[RTaylor2208]

TheAngryDog said:

Did you have ppi on a mortgage?

According to NRAM I did apparently which was news to me, I do remember specifically saying both me and my wife did not require it, however it was still applied. Its possible it was added without me knowing as it was our first time buying a property and being a bit naive to the magnitude of documents we had to sign at the time.

[TheAngryDog]

RTaylor2208 said:

TheAngryDog said:

Did you have ppi on a mortgage?

According to NRAM I did apparently which was news to me, I do remember specifically saying both me and my wife did not require it, however it was still applied. Its possible it was added without me knowing as it was our first time buying a property and being a bit naive to the magnitude of documents we had to sign at the time.

Hmmmm, I need to see if I can find any documentation from when I had a Northern Rock mortgage in 2003. I don't recall ever asking for it as both my fiancée and I were working and in secure jobs.

I'd never considered checking until your post, so thanks!

[ambuletz]

I wouldn't take NRAM or Cyldsdale banks word for it if they say you had no PPI.. with other big banks (barclays hsbc etc) it's more likely that their records are true. however regardless of what any of them say if they're saying you don't have PPI and you have proof... well.. you have proof.

[Saleen836]

ambuletz said:

I wouldn't take NRAM or Cyldsdale banks word for it if they say you had no PPI.. with other big banks (barclays hsbc etc) it's more likely that their records are true. however regardless of what any of them say if they're saying you don't have PPI and you have proof... well.. you have proof.

NRAM is what started everything off for me claiming PPI back, they wrote to me out of the blue saying I was due a refund

[CSLchappie]

Like a few others on this thread, some of the posts here have piqued my interest to investigate this issue, especially as I too had an Egg loan back in 2003 for a car purchase and I distinctly remember declining the PPI that was being pushed on to me.

I’ve also had numerous loans, mortgages and credit cards with Lloyds over the last 25 years, I have flatly declined any form of PPI going back as long as I can remember but thought I’d go through the Lloyds online portal to see what comes up, so today I get three identical sets of documentation through the post, one each for the loan, mortgage and credit card products I’ve had with them, each set of letters begins with…

“Dear Mr XXXX, I understand you have a concern about your Mortgage Payment Protection Insurance / Payment Protection Insurance (credit cards) / Payment Protection Insurance (loans) and the way it was sold to you….”

I’m guessing that this is just the standard letter template irrespective of whether I’ve had PPI or not? As far as I’m aware I’ve never had any cover that I’ve agreed to. What is the best way forward to get Lloyds to confirm this, ignore the questionnaire, write back with all the relevant account details and ask for clear yes / no as to whether PPI was in place for any of them?

[ambuletz]

The whole point of the questionnaires is to serve as a snapshot of your circumstances around the time of you taking out the loan that had PPI attached, that's why they'll give you a seperate questionnaire for each one, because circumstances change from time to time and that affects the decision on whether 1-it was mis-sold and 2-it was suitable for you 3- whether you were eligible at the time.

[CSLchappie]

ambuletz said:

The whole point of the questionnaires is to serve as a snapshot of your circumstances around the time of you taking out the loan that had PPI attached, that's why they'll give you a seperate questionnaire for each one, because circumstances change from time to time and that affects the decision on whether 1-it was mis-sold and 2-it was suitable for you 3- whether you were eligible at the time.

But surely my previous circumstances are irrelevant at this point, I've always declined PPI. I want to know if its been added on without my knowledge (as strange / illegal as that sounds...)

[Oakey]

I think I've reached the end of claiming back for myself having exhausted all the usual avenues, can anyone recommend a claims company I can use to mop up anything I might have missed?

[Patch1875]

Oakey said:

I think I've reached the end of claiming back for myself having exhausted all the usual avenues, can anyone recommend a claims company I can use to mop up anything I might have missed?

Don’t you still have to tell them which banks to check? Surely they can’t have access to that information.

[ambuletz]

Patch1875 said:

Oakey said:

I think I've reached the end of claiming back for myself having exhausted all the usual avenues, can anyone recommend a claims company I can use to mop up anything I might have missed?

Don’t you still have to tell them which banks to check? Surely they can’t have access to that information.

they wont have any acess to it, they'll just write to them, see what they say and let you know what the business say.

you can do exactly the same thing by either

1- contacting the bank yourself (many of which have details on their website, or on the FCA site).

2- message the FOS with a list of ones you want to make complaints to and they write to the bank/business to get in touch with you.

[Oakey]

I've already hammered all the banks myself, people in this thread were saying that these claims companies had got them money back from companies they couldnlt even remember dealing with

[ambuletz]

Oakey said:

I've already hammered all the banks myself, people in this thread were saying that these claims companies had got them money back from companies they couldnlt even remember dealing with

that just sounds to me like they're contacting every single business they have on their list with your personal details hoping someone will bite and say they had that customer. not sure I'd be comfortable with that.. but hey ho, people have signed authority letters allowing them to do it...

a CMC doesn't do anything more than a normal person can do themselves and if you don't like the business' decision you take it to FOS. even if you don't know the address/details of the business to complain about you can just take it to FOS. nobody 'holds' any of your information other than the businesses/banks themselves.

[siovey]

CSLchappie said:

Like a few others on this thread, some of the posts here have piqued my interest to investigate this issue, especially as I too had an Egg loan back in 2003 for a car purchase and I distinctly remember declining the PPI that was being pushed on to me.

I’ve also had numerous loans, mortgages and credit cards with Lloyds over the last 25 years, I have flatly declined any form of PPI going back as long as I can remember but thought I’d go through the Lloyds online portal to see what comes up, so today I get three identical sets of documentation through the post, one each for the loan, mortgage and credit card products I’ve had with them, each set of letters begins with…

“Dear Mr XXXX, I understand you have a concern about your Mortgage Payment Protection Insurance / Payment Protection Insurance (credit cards) / Payment Protection Insurance (loans) and the way it was sold to you….”

I’m guessing that this is just the standard letter template irrespective of whether I’ve had PPI or not? As far as I’m aware I’ve never had any cover that I’ve agreed to. What is the best way forward to get Lloyds to confirm this, ignore the questionnaire, write back with all the relevant account details and ask for clear yes / no as to whether PPI was in place for any of them?

That's a standard letter from Lloyds. At the point of sending this out, they probably won't know if you had PPI or not. It's not the job of the people sending these to check. If you don't have PPI you'll probably get a letter in the post which 'crosses ' with your posted reply advising as such. The questionnaire is to gain an idea of your circumstances at the time to consider if the policy was suitable. If you don't provide enough info on your circumstances to uphold, they will consider your allegations so try and provide as much info from the sale as you can as this will add to your 'credibility ', especially if they contact you over the phone... good luck!!

[GetCarter]

siovey said:

CSLchappie said:

Like a few others on this thread, some of the posts here have piqued my interest to investigate this issue, especially as I too had an Egg loan back in 2003 for a car purchase and I distinctly remember declining the PPI that was being pushed on to me.

I’ve also had numerous loans, mortgages and credit cards with Lloyds over the last 25 years, I have flatly declined any form of PPI going back as long as I can remember but thought I’d go through the Lloyds online portal to see what comes up, so today I get three identical sets of documentation through the post, one each for the loan, mortgage and credit card products I’ve had with them, each set of letters begins with…

“Dear Mr XXXX, I understand you have a concern about your Mortgage Payment Protection Insurance / Payment Protection Insurance (credit cards) / Payment Protection Insurance (loans) and the way it was sold to you….”

I’m guessing that this is just the standard letter template irrespective of whether I’ve had PPI or not? As far as I’m aware I’ve never had any cover that I’ve agreed to. What is the best way forward to get Lloyds to confirm this, ignore the questionnaire, write back with all the relevant account details and ask for clear yes / no as to whether PPI was in place for any of them?

That's a standard letter from Lloyds. At the point of sending this out, they probably won't know if you had PPI or not. It's not the job of the people sending these to check. If you don't have PPI you'll probably get a letter in the post which 'crosses ' with your posted reply advising as such. The questionnaire is to gain an idea of your circumstances at the time to consider if the policy was suitable. If you don't provide enough info on your circumstances to uphold, they will consider your allegations so try and provide as much info from the sale as you can as this will add to your 'credibility ', especially if they contact you over the phone... good luck!!

I filled in the online form with Lloyds, not being sure if I had had PPI on various loans in the 90's and 2000's. Got the said standard letter and (as I was away, and forgot) never filled it in within the 14 days.

Got a phone call a couple of weeks ago from Lloyds - took about 40 minutes. They said they now had all info they needed (despite me not sending letter back).

I got a letter yesterday saying a large amount of money would be (but already has been) paid into my account.

Worth keeping at it folks. (Ignoring all the ads on TV from sharks who will take a big slice of your money).

Edited by GetCarter on Sunday 19th August 16:41

[Jordan210]

Still trying to work out whats going on with Santander as waiting for them to send over records.


Better susses with another bank for my nan.


Question can she claim some of the tax back ?

[TTmonkey]

Jordan210 said:

Still trying to work out whats going on with Santander as waiting for them to send over records.


Better susses with another bank for my nan.


Question can she claim some of the tax back ?

Tax Ian taken off any payment at source by the bank. If your Nan was a non tax payer during the period of the calculated interest charges then she Should be able to get that money returned. It’s taxed at a flat 20% if I remember correctly.

[Jordan210]

The Spanish banking giant has now raised there 13p offer to £100.

I have no brake down of how they got to this number. apart from taking the start date of the account. they don't know the end date and then doing some "complex calculations" What some how is £100 on the dot.


It appears to me that a £100 flat complaint amount and not a PPI payout so they have no had to add interest and so on.

The saga continues.

[39sl]

This forum gave me the proverbial kick up the backside to do something about PPI ... and I’m pleased I did...2.5K from Lloyds and 6K from Barclays (Egg card).

So thanks to TTMonkey for starting this and all others for contributing

Steve

[siovey]

GetCarter said:

I filled in the online form with Lloyds, not being sure if I had had PPI on various loans in the 90's and 2000's. Got the said standard letter and (as I was away, and forgot) never filled it in within the 14 days.

Got a phone call a couple of weeks ago from Lloyds - took about 40 minutes. They said they now had all info they needed (despite me not sending letter back).

I got a letter yesterday saying a large amount of money would be (but already has been) paid into my account.

Worth keeping at it folks. (Ignoring all the ads on TV from sharks who will take a big slice of your money).

Edited by GetCarter on Sunday 19th August 16:41

Nice one mate. Good result!