In arrears, how much? $13.2 million, WTF TSB
Discussion
Gio G said:
I could not login on my mobile app last night, was down for around 4 hours. Not sure how much longer this will carry on. I got an email from TSB yesterday saying they will refund any return fees, account charges or overdraft charges.. That was the first note I have ever received from the bank since this mess started. They really need to get their act together!
G
I’ve had loads of emails from TSB about it and I haven’t had an account with them since 2013 or 2014!G
tankplanker said:
he problem is that you are trying to hit a moving target, a bank can't just refuse to accept transactions while they upgrade so you have to have a proper strategy for handling the switch between the old and new systems. At some point you can't back out no matter how much you want to.
In order to compare the old and the new properly you would need to take a snapshot of both systems at a point in time, then compare. The problem with systems like TSBs that have been under invested for a long period of time is that it isn't just one system, its a huge number of often poorly understood systems that can be older than the people working on them. These disparate systems have been
roped together to appear as one system. Can you imagine the size of that data if you were to take two different complete, working copies of it that would require completely duplicated infrastructure (as the old systems are often creaking at the seams already)? Let alone wanted to run it in parallel for a period of extended testing. Likely they would have tested with a subset of data and accepted the risk that presented.
Lots of banks have outsourced and offshored the resources that did know how the old systems worked, and those resources then replaced in turn. The level of understanding of the old systems at each subsequent level of change is reduced and frankly the average quality of the resource is lowered as well in the quest to reduce the IT overhead.
Sadly banks (and not all of them) are starting to realise that IT is the (retail) bank these days and in fact IT isn't actually an overhead but the core business.
If it didn't say Tankplanker at the top of this post, i'd have thought i'd written it myself!In order to compare the old and the new properly you would need to take a snapshot of both systems at a point in time, then compare. The problem with systems like TSBs that have been under invested for a long period of time is that it isn't just one system, its a huge number of often poorly understood systems that can be older than the people working on them. These disparate systems have been
roped together to appear as one system. Can you imagine the size of that data if you were to take two different complete, working copies of it that would require completely duplicated infrastructure (as the old systems are often creaking at the seams already)? Let alone wanted to run it in parallel for a period of extended testing. Likely they would have tested with a subset of data and accepted the risk that presented.
Lots of banks have outsourced and offshored the resources that did know how the old systems worked, and those resources then replaced in turn. The level of understanding of the old systems at each subsequent level of change is reduced and frankly the average quality of the resource is lowered as well in the quest to reduce the IT overhead.
Sadly banks (and not all of them) are starting to realise that IT is the (retail) bank these days and in fact IT isn't actually an overhead but the core business.
Saleen836 said:
On Watchdog last night the subject of TSB came up, they had people contacting the show saying when they logged in to their online banking they had access to other peoples accounts! mainly family members so guessing the glitch was with surnames?
TSB admitted that for approx 20mins there was a system problem and that the above had happened
I had my mother on the phone earlier saying she has received a paper copy of my bank statements. It had her name and address but with all my account details and transactions.TSB admitted that for approx 20mins there was a system problem and that the above had happened
She's also with the TSB but neither of us normally get paper statements.
Fortunately there was nothing awkward in it!
Sort it out TSB. This clusterf
k was predictable months ago when they screwed up the app.Why do some people only do their banking with one bank?
If you run current accounts with two or more banks, then if a TSB type breakdown occurs, you already have alternative arrangements in place.
Such arrangements would also be helpful, if we were to lose a bank card, or it is retained by an ATM. Carry on normally with your other bank card, until the replacement card is received.
Simple risk spreading.
The TBS disaster seems to be out if the news now, so I don't know what is happening, but it must be a nightmare for their customers, who rely on that bank for their everyday finances.
We have always used several banks, not least because of spreading stuff around re the FSCS protection limits.
However in the process of removing stuff from TSB, only keeping a few Classic Plus accounts and churning into regular savers to take advantage of the 5% interest rates.
I know a lot of the scare stories about funds being removed by fraudsters have involved the account holders being conned by phone fraudsters, and we all like to think we wouldn't fall for it, but they are getting very plausible. We were contacted by the mobile phone SIM swap scammers posing as our phone providers to get onto a better rate, they got the bum's rush, but very plausible.
However in the process of removing stuff from TSB, only keeping a few Classic Plus accounts and churning into regular savers to take advantage of the 5% interest rates.
I know a lot of the scare stories about funds being removed by fraudsters have involved the account holders being conned by phone fraudsters, and we all like to think we wouldn't fall for it, but they are getting very plausible. We were contacted by the mobile phone SIM swap scammers posing as our phone providers to get onto a better rate, they got the bum's rush, but very plausible.
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