Your questions answered Vol 2 - IM Private Clients

[NorthDave]

I would have preferred more time between the announcement and the charge being taken. It seems like we have very little choice.

[Simpo Two]

NorthDave said:

I would have preferred more time between the announcement and the charge being taken. It seems like we have very little choice.

You have...

JulianPH said:

Finally, if anyone remains of the opinion that we are not treating you fairly we will refund this charge should you wish to leave us, though we sincerely hope you understand the situation and do not. It never has been and never will be our intention to behave like our competitors in anything, so certainly not with fair charging for a fair and strong service.

It will pay for Coops2!

[markiii]

must be the crayon proofing of the office thats so expensive

[dingg]

PS. I live in Scotland we are used to paying more xxxxx tax than anyone else (not getting onto that subject)






[/quote]


Yes but you get free prescriptions and don't have to pay uni fees for your kids.

Otoh you're all ginger and stink of piss ;~}

Seriously though, if the extra fee had been applied when everyone's portfolio's were hitting all time highs, then there'd have been not a whimper, as it is its been a tough year or so....

Well it has for me anyways

Edited by dingg on Thursday 23 March 16:18

[-Cappo-]

Phooey said:

I don't like talking figures on PH but for context this email yesterday morning was an additional cica £750-1000 cost

Unfortunately it's not possible to respond to this comment without talking figures on PH

[AdamIM]

Consigliere said:

A message for the IM team, when clicking on Investment Tools and then Past Performance and Asset Allocation it just takes me back to the homepage. I sign in again and the same thing.

I'm trying to get the factsheet for PHE.

HI Consigliere,

I've informed HQ

I may have the important bits handy. PM me or post up what you are looking for

Regards

Adam

[renmure]

tighnamara said:

dingg said:

PS. I live in Scotland we are used to paying more xxxxx tax than anyone else (not getting onto that subject)

Yes but you get free prescriptions and don't have to pay uni fees for your kids.

Otoh you're all ginger and stink of piss ;~}

Aye, and us healthy blokes with no kids subsidise all of 'em!!
More to the point, we're not all ginger although you're probably right about the piss

[CharlesdeGaulle]

My thanks to Julian for the explanation. I too fall in to the camp that doesn't mind this small additional charge, but it's a fact that it wasn't communicated well. Nonetheless, I remain a satisfied customer of an organisation that offers an extraordinarily tailored and personal experience.

[Steve H]

My only thoughts on all this are that it is only 10% of what we all saved when we first invested with IM so doesn’t seem like a huge deal and more importantly it’s a drop in the ocean if it enables IM to get the right crayons on the job and make as much growth as possible with our money.

I’m not too bothered about matters of principle, more interested in bottom lines.

[Simpo Two]

Steve H said:

I’m not too bothered about matters of principle, more interested in bottom lines.

Hear hear. Bottom line is what matters and why we invest in the first place.

I think an e-mail sent to every investor is about the best comms you can expect; better that than a few lines lost in the middle of 10 pages of small print which is what most other companies would do.

To those who sold up on principle, your choice but you'll have a pile of cash you have to find a new home for on a better deal. And then there's CG to consider if the pile was big enough and not in an ISA.

[ajh349]

Neither my wife of I have received this email??

[AdamIM]

ajh349 said:

Neither my wife of I have received this email??

Hi Alan,

We are looking into why that might be and in any event we will send you a copy. We have a yahoo address for you.

Edited to add- I've been told it was sent. can you please check your Spam inbox
Regards

Adam

Edited by AdamIM on Friday 24th March 09:40

[AdamIM]

Consigliere said:

A message for the IM team, when clicking on Investment Tools and then Past Performance and Asset Allocation it just takes me back to the homepage. I sign in again and the same thing.

I'm trying to get the factsheet for PHE.

Hi Consigliere,

The links should be working

Regards

Adam

[Consigliere]

AdamIM said:

Hi Consigliere,

The links should be working

Regards

Adam

Just tried, dont know if its me or the site.

Clicked on Investment tools > All Portfolios (under Past Performance and Asset Allocation) which then opens a new tab https://www.intelligentmoney.com/copy-of-investmen...

And when I click on PH EQUITY, it opens a new tab for a split second and then disappears.

Checked my downloads and nothing there.

[Consigliere]

Just wanted to understand something (probably basic).

31-July-22 the price of PHE was 96.12
31-Aug-22 the price of PHE was 8.35

Is this the price of 1 unit or share or something else?
Also are these in sterling or dollar or something else?

Also 96.12 to 8.35 is like 90% drop, my PHE hasnt fallen that much. Am i interpreting this incorrectly?

Edited by Consigliere on Friday 24th March 10:19

[PM3]

seapod said:

[edit , content removed ]

Anyway, on another note I am about to ask IM a basic investment question on a not so brilliantly timed investment, so you can have a good laugh at my expense shortly!!

I'll bet it wont beat my wife's question to her IFA in a visit earlier this month ( I don't have such and she has NO investments with IM ) ..... " so how much money have you lost me in last year ? "
Half fortunate for him he was at least able to proudly announce a small ( very ) gain .......detail which I didn't bother spoiling by pointing out that the fees for same year DWARFED the net gain to her . Such is life , and the grass is often browner/full of weeds/moss etc on the other side of the fence.

Edited by PM3 on Friday 24th March 10:25

[AdamIM]

Consigliere said:

Just wanted to understand something (probably basic).

31-July-22 the price of PHE was 96.12
31-Aug-22 the price of PHE was 8.35

Is this the price of 1 unit or share or something else?
Also are these in sterling or dollar or something else?

Also 96.12 to 8.35 is like 90% drop, my PHE hasnt fallen that much. Am i interpreting this incorrectly?

Edited by Consigliere on Friday 24th March 10:19

The P&L between those days is +1.01%. IT are looking at what this graph is

Regards

Adam

[seapod]

Hi IM team,

Here is my very basic question which will give everyone a chance to laugh....;)

I can't work out why I am getting different results between the investment performance charts and the actuals of my portfolio. My troubled child investment has been PHO, so I have been glad to see recent gains as the FTSE 250 made some progress. However, if I select the date of my investment (2 x lumps in July '21) to the most recent date available on the investment return chart (31/01/23), it is showing as 97.98 vs index of 100.
I interpret this as £100 investment in July '21 would be worth £97.98 on this date. See below



However, if I look at my actual investment figures then it is shows a very different performance (at least at face value/how I interpret the data).

Here is my actual PHO fund value on 30/01/23



I invested £54,293 in July '21.

The value of my investment on 31/01/23 was therefore 79.75% on this date.

Why am I seeing a difference between the modelling tool and my actual values?

[pingu393]

Each has a different start point.

Your actual will have fees taken out.

IIRC, there is also a difference due to dividends.

Have you added or withdrawn any funds? That can make a big difference.

[seapod]

pingu393 said:

Each has a different start point.

Your actual will have fees taken out.

IIRC, there is also a difference due to dividends.

Have you added or withdrawn any funds? That can make a big difference.

Thank you

Fees: agreed but would hope it wouldn't account for an 18% difference in performance

Start date: The screenshot isn't showing it but the investment modelling only allows for a beginning or end month position, so yes there could be some mega volatility in month but whether I select 1 July or 31st July the end result is the same, 97.98 which would suggest it is highly unlikely there is that much in month movement ( I made one investment on the 15th July, the second on the 21st July)

Witdrawals/Switches/Additional investments: None

Dividends: Interesting but would like to know more, given my actuals are worse than the model it would suggest I am not getting them....?