Chase Bank - Anyone here have an account?
Discussion
I needed to move some money this morning. Had to set up a new payee and due to always using my fingerprint, forgot my passcode. Went through the process of resetting it and was told 'maximum of 15 mins'.
Been waiting over 3 hours now with no access to my cash.
That's it for me. The accounts are being closed. It's caused me no end of grief and not being able to get access to my savings is very concerning
Been waiting over 3 hours now with no access to my cash.
That's it for me. The accounts are being closed. It's caused me no end of grief and not being able to get access to my savings is very concerning
alfaspud said:
Elroy Blue said:
Chase don't appear to be upping their interest rates.
Is it time to move on?
Yes it is - I moved my savings back to Marcus early last week, though I'll keep using the current a/c for cashback on my general spending.Is it time to move on?
Just arrived in my inbox...
Since Monday evening, we have been experiencing intermittent issues with one of our systems. You may have experienced issues logging in and using the app successfully. These issues have been affecting our service on and off over the last few days and have impacted more of our customers over time. We understand that these issues can cause concern and we have listed all the important things to know below. To stay updated on this issue, please check chaseuk.statuspage.io
We have teams working around the clock to fix this and we’ll provide updates at chaseuk.statuspage.io. Here’s what we can tell you in the meantime:
Direct Debits, standing orders and scheduled payments
These regular payments out of your account are not affected by this issue. We have made all regular and scheduled payments as normal.
Card payments
You can still use your card and digital wallet in shops. If your card details are saved with a merchant, you can still make purchases with those merchants. You can’t change the account your card is spending from or see your card details in the app.
Logging in
You might experience issues logging in, and see some unhelpful errors. If you are asked to reset your passcode, please do not do this. If you urgently need to check your balance, please use a cash machine.
Contacting us
Our Support Team are affected by the same problems with our service. This means they may not be able to answer specific questions about your account or respond to messages.
I know that this is not what you expect from your bank and I am sorry for the inconvenience. I’d like to reassure you that your money is safe and we will do everything we can to make sure that you are not negatively impacted by this issue. Please don’t hesitate to reach out to our Support team if you have significant concerns. I’d also like to take this opportunity to thank you for your patience and support.
Sanjiv Somani
CEO, Chase UK
Since Monday evening, we have been experiencing intermittent issues with one of our systems. You may have experienced issues logging in and using the app successfully. These issues have been affecting our service on and off over the last few days and have impacted more of our customers over time. We understand that these issues can cause concern and we have listed all the important things to know below. To stay updated on this issue, please check chaseuk.statuspage.io
We have teams working around the clock to fix this and we’ll provide updates at chaseuk.statuspage.io. Here’s what we can tell you in the meantime:
Direct Debits, standing orders and scheduled payments
These regular payments out of your account are not affected by this issue. We have made all regular and scheduled payments as normal.
Card payments
You can still use your card and digital wallet in shops. If your card details are saved with a merchant, you can still make purchases with those merchants. You can’t change the account your card is spending from or see your card details in the app.
Logging in
You might experience issues logging in, and see some unhelpful errors. If you are asked to reset your passcode, please do not do this. If you urgently need to check your balance, please use a cash machine.
Contacting us
Our Support Team are affected by the same problems with our service. This means they may not be able to answer specific questions about your account or respond to messages.
I know that this is not what you expect from your bank and I am sorry for the inconvenience. I’d like to reassure you that your money is safe and we will do everything we can to make sure that you are not negatively impacted by this issue. Please don’t hesitate to reach out to our Support team if you have significant concerns. I’d also like to take this opportunity to thank you for your patience and support.
Sanjiv Somani
CEO, Chase UK
I have had a number of instances, where my Chase debit card has not been accepted whilst attempting to complete an in person retail purchase.
Today whilst attempting to sign in to Chase's online app., my password was not accepted, I was then requested by Chase to submit their text pass code, together with submitting both a copy of my driving licence, and a faced photograph. Following the same, Chase informed me "We're reviewing your documents. This shouldn't take more than 15 minutes. We'll send you a notification to let you know when we're done". That was five (5) hours ago, and I am still logged out. I am left with no confidence in Chase, and now intend to close my savings account with them.
Today whilst attempting to sign in to Chase's online app., my password was not accepted, I was then requested by Chase to submit their text pass code, together with submitting both a copy of my driving licence, and a faced photograph. Following the same, Chase informed me "We're reviewing your documents. This shouldn't take more than 15 minutes. We'll send you a notification to let you know when we're done". That was five (5) hours ago, and I am still logged out. I am left with no confidence in Chase, and now intend to close my savings account with them.
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