Mis-sold Solar Panels compensation

Mis-sold Solar Panels compensation

Author
Discussion

benm3evo

Original Poster:

383 posts

181 months

Tuesday 30th January
quotequote all
Hi all,

Hoping for a bit of advice please. My parents were contacted by a company called AFK Letters to say they could be eligible for compensation for some mis-sold solar panels.
They've had the panels years &, apparently, the proposed savings haven't materialised.

The company wanted £1300 to do the business (write a letter I presume) & they said it could take up to 9 months. my Parents decided to take a punt & paid.

Fast forward to yesterday, received an email saying they're in line for 19K but they need to pay £1900 up front, which is the VAT I believe. They have called the company today to confirm the email was genuine.

I don't have much more detail than that as yet but just wondering if anyone has any experience/advice please?

Thanks

Scrump

22,018 posts

158 months

Tuesday 30th January
quotequote all
Pay £1900 up front!
Sounds scammier than a very scammy thing.

C5_Steve

3,073 posts

103 months

Tuesday 30th January
quotequote all
I've no experience of the company but this screams scam. Firstly, the initial cost of the letter is very, very high. Secondly, any costs that they've incurred should be deducted from any amount they get as an award.

A quick Google of the company brings up nothing but bad news I'm afraid so unless you're able to find a real person who's had a positive experience if it were my parents I'd be telling the to not pay anything further.

jesusbuiltmycar

4,537 posts

254 months

Tuesday 30th January
quotequote all
Sounds like your parents have already been scammed for £1300! Don't let them loose another £1900.

Ask yourself, why would they be entitled to £19000 compensation on some solar panels they bought years ago? How much did the panels cost and surely they must have saved something (and if they bought them years ago would have benefitted from a feed-in-tariff).

Also £1900 VAT on £190000 ... what VAT rate is that?

jesusbuiltmycar

4,537 posts

254 months

Tuesday 30th January
quotequote all
So looking around the web they

1: Charge an initial fee say £1300
2: Prepare a letter asking for some compensation say £19000
3: Ask for 10%+VAT of claim up front before you have got a penny
4: Once you have paid you are on your own...

thebraketester

14,235 posts

138 months

Tuesday 30th January
quotequote all
100% scam.

benm3evo

Original Poster:

383 posts

181 months

Tuesday 30th January
quotequote all
I think the first few replies have confirmed what my instincts were telling me! Thanks.

I think I will get my Parents to focus on getting the £1300 back, if possible, rather than spending any more.

Thanks again

bigandclever

13,789 posts

238 months

Tuesday 30th January
quotequote all
I suspect it's one of those: we'll get your name from a list; write a letter to someone on your behalf (that you could do yourself); charge massively for doing that; with no real assurances the letter will work. But you've paid for them to write the letter so no scam here, honest.

ambuletz

10,744 posts

181 months

Tuesday 30th January
quotequote all
sounds scammy. Complain to the business yourself, if they don't agree/respond then go to FOS. all free, and you'll get 100% of any compensation (if FOS upholds the complaint)

LooneyTunes

6,853 posts

158 months

Tuesday 30th January
quotequote all
Everyone seems to be jumping to conclusions without wanting any of the key facts - the most relevant perhaps being:

1) What is the legal basis for the claim; and
2) Who are they supposedly claiming against; and
3) Are AFK lawyers?
4) What (if anything) have parents already signed in connection with the matter.

You don't want to discover too late that they've either signed up for something where more costs are due regardless (or if they do not proceed) and, if they are lawyers, may have a wider range of options.

Might be worth asking over on SP&L?

asfault

12,220 posts

179 months

Tuesday 30th January
quotequote all
Jesus christ.
couple of weeks and this is the sort of stroy you see in local newspapers along with sad looking compo face. Cut your parents losses now.

Simpo Two

85,450 posts

265 months

Tuesday 30th January
quotequote all
benm3evo said:
they need to pay £1900 up front, which is the VAT I believe.
VAT on what?

Did they get an invoice for the £1300?

If they do send a letter to someone then it's not technically a scam as they're doing what they promised - but it's as sensible as me charging you £500 to post this reply.


The task now is how to get the money back... did they pay by CC?

bigandclever

13,789 posts

238 months

Tuesday 30th January
quotequote all
asfault said:
Jesus christ.
couple of weeks and this is the sort of stroy you see in local newspapers along with sad looking compo face. Cut your parents losses now.
It's awkward to find the actual article, but something was in the Mirror last summer. Might actually be worth an email to Andrew Penman ...

https://www.thefreelibrary.com/TURNING+UP+THE+HEAT...

Tolqua

1 posts

1 month

Saturday 2nd March
quotequote all
Proving it's definitely a scam is not easy, but the saying goes that if it looks like a duck and quacks like a duck...

Here's my victim statement:

In January 2023 I was contacted by AFK Letters claiming they could recover the full cost of two solar panel installations I'd had done in 2012.   William Mason explained to me that they qualified because:  

1. The installation companies were no longer in business and were unable to honour the guarantees they had offered as part of their contract.  

2. It was recognised that high pressure mis-selling techniques had been widely used to sell installations of this type and funds had been allocated by the banks/credit-card companies used to make the payment transactions, to settle claims of this type.  

He advised that the compensation figure would amount to a substantial proportion of the original cost, most likely a full settlement plus interest.  I was assured that the fee paid to AFK was safely held in a secure client account and that it would be refunded in full in the event that the claim was unsuccessful.  I was further assured that AFK would administer the whole process, but that I would need to provide supporting documentation relating to the installations as and when requested.  

I questioned whether there was any basis for a complaint, as the returns I'd seen on both installations had fully repaid and I was happy that they represented a good investment.  I was assured that this didn't matter and that the claim would still succeed because of the widespread mis-selling techniques that had been used to sell this type of installation at the time.  

Presented with such a 'nothing to lose' proposition, I paid the requested £2,580.00 fee to AFK on 17/03/23, but apart from a couple of badly written draft letters, AFK appears to have done nothing.  I complained about the poor standard of writing in the letters and the fact that the contents misrepresented what had actually happened.  I did eventually receive amended drafts, but my details were still wrong and the statements regarding the way the panels were sold to me were still significantly incorrect.  

I heard nothing more from AFK until January this year when I got a call from Mr Mason advising that my claims had been accepted in full and that a settlement payment of "Upwards of £21,500" was guaranteed by 30/03/2024.  All I needed to do was make a further payment of £2,150 to AFK letters.  The explanation for why this payment was needed made no sense, but I made it clear that I wasn't happy to make any further payment given AFK's inactivity and the lack of any results since paying the original fee.  

No mention of this request had been made at any point in our previous conversations and there's nothing about it in the contract.

I have now taken independent advice and it's clear that the verbal assurances I was given by AFK were entirely without substance and made solely to get me to part with cash up-front.  My fears that AFK Letters' operation is a scam appear to have been well justified as this 'business model' closely resembles what I've since learned is known as a Recovery Room Scam.  

On 07/02/2024 I submitted a formal complaint and request for a full refund to AFK.  I have not received a reply.

I have also submitted a claim to Barclaycard for reimbursement of a fraudulent transaction and reported details of the crime to ActionFraud.  

It appears from the many recent posts on Trustpilot that I'm not alone, but I may have been saved from losing the further £2,150 because my card had been replaced since the original transaction.  Others have been less fortunate and have had this amount already debited using the same details.  

IF THIS HAS HAPPENED TO YOU...

Don't waste more time trying to get results from AFK, but do write out a full statement of what happened (you can use mine above as a guide) and use this to:

1. Submit a formal complaint by email to AFK requesting a full refund

2. Submit full details of the crime to ActionFarud on 0300 123 2040 Action Fraud.

3. Submit a claim for reimbursement to the bank or card company who facilitated the payment to AFK.  Include copies of the complaint and any correspondence, plus the reference from the ActionFarud report.  

4. Posting on Trustpilot, MSE Forum, Which? and Trading Standards is also a good move.  It's a hassle, but well worthwhile in raising the profile of what AFK is up to and it could help others avoid getting scammed.  


Call it what you like, but it's not what we were told it was and we're all out of pocket except for AFK.

Get busy, get it reported and get your claim in and share your experience as widely as you can.

Franco5

308 posts

59 months

Saturday 2nd March
quotequote all
jesusbuiltmycar said:
Sounds like your parents have already been scammed for £1300! Don't let them loose another £1900.

Ask yourself, why would they be entitled to £19000 compensation on some solar panels they bought years ago? How much did the panels cost and surely they must have saved something (and if they bought them years ago would have benefitted from a feed-in-tariff).

Also £1900 VAT on £190000 ... what VAT rate is that?
Maybe suckers who fell for rent a roof.

darreni

3,789 posts

270 months

Saturday 2nd March
quotequote all
Tolqua said:
Proving it's definitely a scam is not easy, but the saying goes that if it looks like a duck and quacks like a duck...

Here's my victim statement:

In January 2023 I was contacted by AFK Letters claiming they could recover the full cost of two solar panel installations I'd had done in 2012.   William Mason explained to me that they qualified because:  

1. The installation companies were no longer in business and were unable to honour the guarantees they had offered as part of their contract.  

2. It was recognised that high pressure mis-selling techniques had been widely used to sell installations of this type and funds had been allocated by the banks/credit-card companies used to make the payment transactions, to settle claims of this type.  

He advised that the compensation figure would amount to a substantial proportion of the original cost, most likely a full settlement plus interest.  I was assured that the fee paid to AFK was safely held in a secure client account and that it would be refunded in full in the event that the claim was unsuccessful.  I was further assured that AFK would administer the whole process, but that I would need to provide supporting documentation relating to the installations as and when requested.  

I questioned whether there was any basis for a complaint, as the returns I'd seen on both installations had fully repaid and I was happy that they represented a good investment.  I was assured that this didn't matter and that the claim would still succeed because of the widespread mis-selling techniques that had been used to sell this type of installation at the time.  

Presented with such a 'nothing to lose' proposition, I paid the requested £2,580.00 fee to AFK on 17/03/23, but apart from a couple of badly written draft letters, AFK appears to have done nothing.  I complained about the poor standard of writing in the letters and the fact that the contents misrepresented what had actually happened.  I did eventually receive amended drafts, but my details were still wrong and the statements regarding the way the panels were sold to me were still significantly incorrect.  

I heard nothing more from AFK until January this year when I got a call from Mr Mason advising that my claims had been accepted in full and that a settlement payment of "Upwards of £21,500" was guaranteed by 30/03/2024.  All I needed to do was make a further payment of £2,150 to AFK letters.  The explanation for why this payment was needed made no sense, but I made it clear that I wasn't happy to make any further payment given AFK's inactivity and the lack of any results since paying the original fee.  

No mention of this request had been made at any point in our previous conversations and there's nothing about it in the contract.

I have now taken independent advice and it's clear that the verbal assurances I was given by AFK were entirely without substance and made solely to get me to part with cash up-front.  My fears that AFK Letters' operation is a scam appear to have been well justified as this 'business model' closely resembles what I've since learned is known as a Recovery Room Scam.  

On 07/02/2024 I submitted a formal complaint and request for a full refund to AFK.  I have not received a reply.

I have also submitted a claim to Barclaycard for reimbursement of a fraudulent transaction and reported details of the crime to ActionFraud.  

It appears from the many recent posts on Trustpilot that I'm not alone, but I may have been saved from losing the further £2,150 because my card had been replaced since the original transaction.  Others have been less fortunate and have had this amount already debited using the same details.  

IF THIS HAS HAPPENED TO YOU...

Don't waste more time trying to get results from AFK, but do write out a full statement of what happened (you can use mine above as a guide) and use this to:

1. Submit a formal complaint by email to AFK requesting a full refund

2. Submit full details of the crime to ActionFarud on 0300 123 2040 Action Fraud.

3. Submit a claim for reimbursement to the bank or card company who facilitated the payment to AFK.  Include copies of the complaint and any correspondence, plus the reference from the ActionFarud report.  

4. Posting on Trustpilot, MSE Forum, Which? and Trading Standards is also a good move.  It's a hassle, but well worthwhile in raising the profile of what AFK is up to and it could help others avoid getting scammed.  


Call it what you like, but it's not what we were told it was and we're all out of pocket except for AFK.

Get busy, get it reported and get your claim in and share your experience as widely as you can.
It reads as though you have been a victim of your own greed more than anything else.

thebraketester

14,235 posts

138 months

Saturday 2nd March
quotequote all
Tolqua said:
Proving it's definitely a scam is not easy, but the saying goes that if it looks like a duck and quacks like a duck...

Here's my victim statement:

In January 2023 I was contacted by AFK Letters claiming they could recover the full cost of two solar panel installations I'd had done in 2012.   William Mason explained to me that they qualified because:  

1. The installation companies were no longer in business and were unable to honour the guarantees they had offered as part of their contract.  

2. It was recognised that high pressure mis-selling techniques had been widely used to sell installations of this type and funds had been allocated by the banks/credit-card companies used to make the payment transactions, to settle claims of this type.  

He advised that the compensation figure would amount to a substantial proportion of the original cost, most likely a full settlement plus interest.  I was assured that the fee paid to AFK was safely held in a secure client account and that it would be refunded in full in the event that the claim was unsuccessful.  I was further assured that AFK would administer the whole process, but that I would need to provide supporting documentation relating to the installations as and when requested.  

I questioned whether there was any basis for a complaint, as the returns I'd seen on both installations had fully repaid and I was happy that they represented a good investment.  I was assured that this didn't matter and that the claim would still succeed because of the widespread mis-selling techniques that had been used to sell this type of installation at the time.  

Presented with such a 'nothing to lose' proposition, I paid the requested £2,580.00 fee to AFK on 17/03/23, but apart from a couple of badly written draft letters, AFK appears to have done nothing.  I complained about the poor standard of writing in the letters and the fact that the contents misrepresented what had actually happened.  I did eventually receive amended drafts, but my details were still wrong and the statements regarding the way the panels were sold to me were still significantly incorrect.  

I heard nothing more from AFK until January this year when I got a call from Mr Mason advising that my claims had been accepted in full and that a settlement payment of "Upwards of £21,500" was guaranteed by 30/03/2024.  All I needed to do was make a further payment of £2,150 to AFK letters.  The explanation for why this payment was needed made no sense, but I made it clear that I wasn't happy to make any further payment given AFK's inactivity and the lack of any results since paying the original fee.  

No mention of this request had been made at any point in our previous conversations and there's nothing about it in the contract.

I have now taken independent advice and it's clear that the verbal assurances I was given by AFK were entirely without substance and made solely to get me to part with cash up-front.  My fears that AFK Letters' operation is a scam appear to have been well justified as this 'business model' closely resembles what I've since learned is known as a Recovery Room Scam.  

On 07/02/2024 I submitted a formal complaint and request for a full refund to AFK.  I have not received a reply.

I have also submitted a claim to Barclaycard for reimbursement of a fraudulent transaction and reported details of the crime to ActionFraud.  

It appears from the many recent posts on Trustpilot that I'm not alone, but I may have been saved from losing the further £2,150 because my card had been replaced since the original transaction.  Others have been less fortunate and have had this amount already debited using the same details.  

IF THIS HAS HAPPENED TO YOU...

Don't waste more time trying to get results from AFK, but do write out a full statement of what happened (you can use mine above as a guide) and use this to:

1. Submit a formal complaint by email to AFK requesting a full refund

2. Submit full details of the crime to ActionFarud on 0300 123 2040 Action Fraud.

3. Submit a claim for reimbursement to the bank or card company who facilitated the payment to AFK.  Include copies of the complaint and any correspondence, plus the reference from the ActionFarud report.  

4. Posting on Trustpilot, MSE Forum, Which? and Trading Standards is also a good move.  It's a hassle, but well worthwhile in raising the profile of what AFK is up to and it could help others avoid getting scammed.  


Call it what you like, but it's not what we were told it was and we're all out of pocket except for AFK.

Get busy, get it reported and get your claim in and share your experience as widely as you can.
I can get all your money back plus 100% compensation on top. Just send me £5000 to my bitcoin wallet....

irc

7,313 posts

136 months

Saturday 2nd March
quotequote all
darreni said:
It reads as though you have been a victim of your own greed more than anything else.
Sorry to say I agree.

"I questioned whether there was any basis for a complaint, as the returns I'd seen on both installations had fully repaid and I was happy that they represented a good investment."

If OP had a good return on investment where is the mis-selling?

irc

7,313 posts

136 months

Sunday 3rd March
quotequote all
irc said:
Sorry to say I agree.

"I questioned whether there was any basis for a complaint, as the returns I'd seen on both installations had fully repaid and I was happy that they represented a good investment."

If OP had a good return on investment where is the mis-selling?
Incidentally this paragraph contradicts itself.


"Presented with such a 'nothing to lose' proposition, I paid the requested £2,580.00 fee to AFK on 17/03/23, "

Looks to me like there was £2580 to lose.

pghstochaj

2,406 posts

119 months

Sunday 3rd March
quotequote all
irc said:
irc said:
Sorry to say I agree.

"I questioned whether there was any basis for a complaint, as the returns I'd seen on both installations had fully repaid and I was happy that they represented a good investment."

If OP had a good return on investment where is the mis-selling?
Incidentally this paragraph contradicts itself.


"Presented with such a 'nothing to lose' proposition, I paid the requested £2,580.00 fee to AFK on 17/03/23, "

Looks to me like there was £2580 to lose.
Not in the context of:

“I was assured that the fee paid to AFK was safely held in a secure client account and that it would be refunded in full in the event that the claim was unsuccessful. “