Do you have a Barclaycard?
Discussion
This thread sprung to mind this morning. I'd read it before and thought "how can customer service realy influence the operation of a credit card.
I was in exactly the same postion as the OP and have had no issues with the Barclaycard cashback since I migrated to them (exept the crappy looking card), however I'd never had to use their call centre until today.
Useless feckers, I was convinced the woman at the other end didn't understand what I was asking or saying as her replies didn't seem to match. Eventually ended up saying I'd make alternative arangements.
I was in exactly the same postion as the OP and have had no issues with the Barclaycard cashback since I migrated to them (exept the crappy looking card), however I'd never had to use their call centre until today.
Useless feckers, I was convinced the woman at the other end didn't understand what I was asking or saying as her replies didn't seem to match. Eventually ended up saying I'd make alternative arangements.
Went through exactly the same thing. Morgan Stanley, very good, Goldfish good, Barclaycard is now left in the wallet and doesn't get used as I cannot be bothered with the online process which (if I remember correctly as I haven't used it in ages!) seemed far too onerous just to pay the bill.
I have a barclaycard, and it WAS my main card, but after getting a bit of debt on it (abou £3k) i was getting annoyed at interest costs every month as well as getting rid of the debt.
Transfered the cash onto a virgin card (Morgan Stanley) with 0% interest on transfers for 15 months, which is great.
I phoned up barclaycard to ask to have my limit reduced to its original level (£3.5K) which they did, but i asked why my APR had gonbe up from 19.8% when i first got the card (was my first card so apr was a bit higher), to 24.9 which it is now, i was told that the card went up in increments, i.e. £1k, it went to 20.5% then at 2.5k it went to 24.9%.
I said that since i had cleared the card, surely the apr should return also, the guy then checked (indian call centre so i know from past experience they could only check 6 months of ststements previous, but i let him work away on hold) he came back saying that the card had always been 24.9% and that barclaycard didn't do cards that changed APR rates....
Needles to say as soon as the Virgin card is debt free it will become my main everyday card as its only 18% apr, and the barclaycard will become small pieces of scissored plastic and they will be told to cancel my card and give me written confirmation.
Bloody indian call centres made my whole time with barclaycard a nightmare, phoned up virgin to sort out the transfer and got a lovely liverpudlian lass, who i am sure flirted with me a bit as we had a good laugh about random things (think she was bored) but she was extremely helpful and answered all my questions professionally and quickly.
Thumbs up for virgin finance.
Transfered the cash onto a virgin card (Morgan Stanley) with 0% interest on transfers for 15 months, which is great.
I phoned up barclaycard to ask to have my limit reduced to its original level (£3.5K) which they did, but i asked why my APR had gonbe up from 19.8% when i first got the card (was my first card so apr was a bit higher), to 24.9 which it is now, i was told that the card went up in increments, i.e. £1k, it went to 20.5% then at 2.5k it went to 24.9%.
I said that since i had cleared the card, surely the apr should return also, the guy then checked (indian call centre so i know from past experience they could only check 6 months of ststements previous, but i let him work away on hold) he came back saying that the card had always been 24.9% and that barclaycard didn't do cards that changed APR rates....
Needles to say as soon as the Virgin card is debt free it will become my main everyday card as its only 18% apr, and the barclaycard will become small pieces of scissored plastic and they will be told to cancel my card and give me written confirmation.
Bloody indian call centres made my whole time with barclaycard a nightmare, phoned up virgin to sort out the transfer and got a lovely liverpudlian lass, who i am sure flirted with me a bit as we had a good laugh about random things (think she was bored) but she was extremely helpful and answered all my questions professionally and quickly.
Thumbs up for virgin finance.
used to have a standard barclaycard, missed a few payments, got the £12 fine, ended up telling them to shove it, but in more detail, gave them the details of my other card and that would now be my main card as they offered a direct debit from my bank account, barclaycard got the hint, upgraded ? me to platinum and refunded the charges
third card recently declined a payment for eve online, so back to barclaycard and that seems ok. third card is mbna rung and a bunch of w
kers, specified no marketing calls, so I get marketing calls - had to google to find out who it was as they did not tell me
third card recently declined a payment for eve online, so back to barclaycard and that seems ok. third card is mbna rung and a bunch of w
kers, specified no marketing calls, so I get marketing calls - had to google to find out who it was as they did not tell meGassing Station | Finance | Top of Page | What's New | My Stuff