Locksmiths - a little bit of help please. Door wont lock
Discussion
I've just bought a new flat, and the front door has a multipoint locking door with a 'Wink Haus' lock and mechanism. Its about 2 years old.
From inside, I can lift the handle up and engage the top and bottom latches (hook type things) but from outside, I can see/find no way whatsoever to do the same.
Is the door/lock FUBAR'd or am I doing something monumentally stupid?
If it's knackered, would it likley be a new handle, lock, door, mecahnism or what? I could do without a major expense this month, but also would quite like my flat locked
Thanks
From inside, I can lift the handle up and engage the top and bottom latches (hook type things) but from outside, I can see/find no way whatsoever to do the same.
Is the door/lock FUBAR'd or am I doing something monumentally stupid?
If it's knackered, would it likley be a new handle, lock, door, mecahnism or what? I could do without a major expense this month, but also would quite like my flat locked
Thanks
yes, there is a handle on both sides. Outside has a key lock, inside just has a turning thing. To deadlock from the inside, you dont use the turning thing, but lift the handle up. From the outside, lifting the handle up doesnt seem to do anything, nor does turning the key (other than to disengage the single latch).
Im thinking it may be broken!
Im thinking it may be broken!
I had a similar problem with my door and took the cylinder out and meddled around with it a bit, and when I put it back together it seemed to work fine! Give it a go perhaps, or try swapping the cylinder around within the lock so the outside is the inside, if you see what I mean, and see if the behaviour of which side you can lock it okay swaps too. BTW, IANAL(ocksmith)
Sorry, thread was updated a couple of times since I wrote my post but before I submitted. It doesn't sound like you have a Euro cylinder, so probably swapping it around isn't going to be possible. If you lock it from the inside then does the behaviour with the key from the outside change at all - i.e. do you have to turn the key an extra revolution before the handle will go down and open the door?
Maxf said:
yes, there is a handle on both sides. Outside has a key lock, inside just has a turning thing. To deadlock from the inside, you dont use the turning thing, but lift the handle up. From the outside, lifting the handle up doesnt seem to do anything, nor does turning the key (other than to disengage the single latch).
Im thinking it may be broken!
Hmm...sounds broken.Im thinking it may be broken!
Can you open the door from the outside with the handle (without using the key)?
Deva Link said:
Hmm...sounds broken.
Can you open the door from the outside with the handle (without using the key)?
No, I have to use the key whenever I want to get back into the flat, as the 'single' lock works (although engages automatically like a 'yale lock') - its just that I cant fully lock it.Can you open the door from the outside with the handle (without using the key)?
2stis said:
Sorry, thread was updated a couple of times since I wrote my post but before I submitted. It doesn't sound like you have a Euro cylinder, so probably swapping it around isn't going to be possible. If you lock it from the inside then does the behaviour with the key from the outside change at all - i.e. do you have to turn the key an extra revolution before the handle will go down and open the door?
Hmmm... not sure - I'll have a look later.Maxf said:
No, I have to use the key whenever I want to get back into the flat, as the 'single' lock works (although engages automatically like a 'yale lock') - its just that I cant fully lock it.
So the outside handle doesn't do anything?I'm not sure if it's a building reg requirment, but you're supposed to be able to open a flat door without a key from the inside, go out and then get back in without a key so you can get back in if there's a fire and your means of escape is blocked. That's why you have a thumbwheel rather than a key on the inside.
The handles are split or solid spindle - sounds like you've got a split spindle but even that isn't working properly if you can't operate the multi-point mechanism.
)When i put a multipoint lock on my old house the handle had an option to enable or disable the outside handle. Essentially you could make it so the outside handle could never open the door. I actually did this because it enhanced security. I seem to think you either selected a split pin or a solid pin when putting the door together. Maybe your pin has broken if it no longer works?
I would take the handles off - it should be pretty obvious.
I would take the handles off - it should be pretty obvious.
NorthDave said:
I seem to think you either selected a split pin or a solid pin when putting the door together.
Sometimes it's done like that (in that case the inner and outer handles line up with each other) or somethine each handle works on a diffeent part of the lock (in that case the handles are offset from each other).To be honest, unless you're quite good with mechanical stuff in a Meccano kind of way, I would get someone in to do it - you could easily end up not being able to close the door.
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