De Dietrich applicances - any good?

[threadlock]

I'm considering a new cooker and wondered whether anybody has experience of De Dietrich as a brand. reviewcentre.com has a page of disgruntled DeD customers, but are there any gruntled ones?

[Manks]

threadlock said:

I'm considering a new cooker and wondered whether anybody has experience of De Dietrich as a brand. reviewcentre.com has a page of disgruntled DeD customers, but are there any gruntled ones?

No, they are rubbish.

We had a kitchen full of them when we moved in here and one by one they packed up. The dishwasher was just out of warranty but DD reluctantly agreed to do us a deal on a new one to compensate... at 20% above internet prices. Their final offer was 10% above.

Unfortunately, because we were not the original buyers (we bought the house refurbished) our rights were somewhat limited.

In summary, then, rubbish product and rubbish company.

[Targarama]

Manks said:

No, they are rubbish.

We had a kitchen full of them when we moved in here and one by one they packed up. The dishwasher was just out of warranty but DD reluctantly agreed to do us a deal on a new one to compensate... at 20% above internet prices. Their final offer was 10% above.

Unfortunately, because we were not the original buyers (we bought the house refurbished) our rights were somewhat limited.

In summary, then, rubbish product and rubbish company.

Contrary view here. We have had them for the past 10 years in the house I've just sold. The dishwasher lasted 9 years with lots of use, the range oven and fridge/freezer are still going strong. I have them in my current rental place which was built in 2002, they seem to be working just fine.

[R.P.M]

Mixed bag.
Parents had a new kitchen about 10 years ago with lots of DD stuff.
The combi-oven microwave was junk and was repaired numerous times and then finally scrapped after 3 years. They had an electric grill hob thing which never worked that well so that was scrapped. However their large double fridge freezer is still going good, as is the gas rings/extractor and dish washer.

[threadlock]

Thanks.

Reports seem to be polarised - people have either had lots of failures or are perfectly happy. The concerning thing is the apparently poor customer service when things do go wrong.

All opinions are welcome.

[chibbard]

We have a large integrated fridge that has been going good for the past 8 years. It was the only manufacture that built a full height integrated fridge at the time. Fingers crossed.

[D14 AYS]

Had them for 7 years ( Microwave, double oven, induction hob) all been brilliant

[Pferdestarke]

In law's hob is always cutting out. Oven complicated and small. Try Gorenje - their top end ovens are excellent value and full of great features.

[eastlmark]

they are the posh version of Brandt/Fagor appliances. Nought wrong with them but service back up is pretty dire. Induction hobs are no worse than anyone elses, they all go bang at some point and cost a lot to repair.

[FarmyardPants]

I have DeD electric oven, gas hob, extractor and (rebranded Bosch) dishwasher, all still working after 20 years. Only the dishwasher has required attention five years ago. I would say it's a premium brand with reliability to match.

[netherfield]

Crap ovens, we had one relaced twice under warranty, bad design fault is the switch for the light and the fan sticks out of the frame at the side, and either gets broken of whilst cleaning or the heat makes the plastic go brittle and then it breaks, and it's a complete bd to fit a new one never mind the expense.

Eventually the kitchen firm were made to swap it for a Bosch which has been faultless for 3 years.

The guy who came to do the repairs said they used to be the dogs danglers until the company got sold to someone else.

[threadlock]

Thanks for those latest opinions.

[CraigVmax]

Manks said:

threadlock said:

I'm considering a new cooker and wondered whether anybody has experience of De Dietrich as a brand. reviewcentre.com has a page of disgruntled DeD customers, but are there any gruntled ones?

No, they are rubbish.

We had a kitchen full of them when we moved in here and one by one they packed up. The dishwasher was just out of warranty but DD reluctantly agreed to do us a deal on a new one to compensate... at 20% above internet prices. Their final offer was 10% above.

Unfortunately, because we were not the original buyers (we bought the house refurbished) our rights were somewhat limited.

In summary, then, rubbish product and rubbish company.

yup, same here