Smeg oven

[chrisga]

Bit of a long shot. We set our smeg pyrolitic oven to clean itself yesterday as we were supposed to be cooking for guests today. About an hour in to the process the door inner glass shattered. I turned the power off as I wasn't sure whether the door would withstand the heat with a layer of glass missing.

I let it cool overnight and switched it back on this morning and the door lock light is on but it's definitely cold enough to open. I was hoping the door lock was controlled by heat but it appears it isn't. Does anyone know if there is a way to "reboot" a smeg oven? I've looked in the manual and had a quick google but wondered if anyone had ever experienced similar.

If I can't open the door I can't replace the glass. If I can't replace the glass I need a new oven but I can't remove the oven as the mounting screws are behind the door face and if I get the door open I might as well replace the glass as the oven is only a year and 18 days old.

Edited by chrisga on Sunday 1st January 11:08

[Simpo Two]

If yours is like my Siemens oven, which uses an L-shaped roating piece of metal to lock, can you get in with long-nose pliers and force it round to open?

[chrisga]

Thanks, will have a look and will contact smeg on Tuesday.

[chrisga]

Cool story and all that but credit where credit is due. So many threads are complaining about stuff I thought it would be nice to give a compliment for once.

We have received excellent customer service from Smeg. Their service call centre was excellent, very helpful, and logged the call at possibly one of their busiest times (first day back after Christmas and New Year break). They kept us informed every step of the way, i.e. to say they had ordered the part but it was going to be a couple of days before they saw it, then when the part had arrived and it was with the engineer. The smeg engineer came out with the spare parts, managed to open the door, reset the controls and replaced the glass all free of charge even though we were slightly outside of their standard warranty.

Thank goodness. We were getting pretty bored of hob food!

[Paul Drawmer]

Good to hear, now get some baking done!

[austinsmirk]

I let a house to tnts with a rather nice fitted kitchen, inc appliances. social housing- so normally nothing is fitted appliances wise, except bare units

however, we let it with the built in oven, hob, extractor as for once a good job had been done.


called back some 4-5 months later (maybe February)


well "we" had ruined christmas, the oven didn't work, they had to cook christmas dinner on hot plates, microwave, some sort of halogen bowl cooker thing.


it took me less than 30 seconds to stab a few buttons on the front of it to get it fully operational.


this is a family of man/wife, adult children. utter idiots.