Time for the annual energy circle jerk
Discussion
tiggerjaguar said:
All I would say it's don't move for price only. I am currently in the 5th month of my disputes with First Utility.
Customer service is non existent
totally agree, ive given up switching as the hassle can outweigh the benefits. i just plan to stay with the same provider but hop onto a new deal as required. Customer service is non existent
Inkyfingers said:
This current year circa £1700. Will go up when current tariff ends in October but but by switching rather than staying with Eon variable rate i'll save circa £400.
Sounds worthwhile in your case.Our bill at the 'inflated' rate is less than 1k. There are savings to be had but they are negligible.
So knowing nothing about Economy 7 metres prior to us moving in two years ago I've spent the last 2+ years submitting the same night reading every month as that's all it's ever read and neither British Gas nor Sainsburys Energy (just BG in an orange frock) have ever mentioned anything about the same night readings any time I ever spoke to them.
It's only when complaining to Flow about not being able to submit readings and them saying "You keep trying to submit the same night reading" has it become apparent I may have a problem with my meter!
It's only when complaining to Flow about not being able to submit readings and them saying "You keep trying to submit the same night reading" has it become apparent I may have a problem with my meter!
What do you mean?
It's an Economy 7 meter, it has a day reading and a night reading. The night reading has never changed in 2+ years, it's always been the same figure (72112).
I rang my previous supplier about this and told them, then asked if I'd been overpaying. Of course, they seem to think I'd been underpaying, the notion that it's not switching to the night rate and continues to clock up the day rate 24/7 is somehow out of the question.
It's an Economy 7 meter, it has a day reading and a night reading. The night reading has never changed in 2+ years, it's always been the same figure (72112).
I rang my previous supplier about this and told them, then asked if I'd been overpaying. Of course, they seem to think I'd been underpaying, the notion that it's not switching to the night rate and continues to clock up the day rate 24/7 is somehow out of the question.
Edited by Oakey on Wednesday 13th September 16:05
So a year later and it's pretty much time to start shopping around. Flow have kindly offered to put me on a new tariff which appears, on the face of it, slightly cheaper than the previous one but my account is in a bit of a limbo state still.
Since signing up a year ago we had precisely one statement in the first quarter which promptly disappeared some months later and we've never had one since. The reason being when they came and switched out the faulty meter. I've emailed them numerous times about the lack of statements and they said they were waiting for the old meter to be inspected so they could get accurate readings. The meter was swapped out in Oct last year. I've long given up trying to get this resolved. On a number of occasions they've replied saying they can't find the account.
Each month I submit a meter reading and we get regular visits by someone to read our meter yet the reading on the online account never changes, it only ever shows the first reading from when we joined.
The best part is how each month my account balance jumps up and down all over the place, but never in the red, always in the black. I've watched as it dropped down to around £200 in credit, then back up to £500 in credit, then it was about £325 in credit last month and is now currently £825 in credit.
The real question is, do I bother to move or do I just stay here in between the cracks?
Oh, and just an update on the previous post but Sainsburys Energy actually refunded my the difference we'd overpaid because the day rating was clocking up 24/7.
Since signing up a year ago we had precisely one statement in the first quarter which promptly disappeared some months later and we've never had one since. The reason being when they came and switched out the faulty meter. I've emailed them numerous times about the lack of statements and they said they were waiting for the old meter to be inspected so they could get accurate readings. The meter was swapped out in Oct last year. I've long given up trying to get this resolved. On a number of occasions they've replied saying they can't find the account.
Each month I submit a meter reading and we get regular visits by someone to read our meter yet the reading on the online account never changes, it only ever shows the first reading from when we joined.
The best part is how each month my account balance jumps up and down all over the place, but never in the red, always in the black. I've watched as it dropped down to around £200 in credit, then back up to £500 in credit, then it was about £325 in credit last month and is now currently £825 in credit.
The real question is, do I bother to move or do I just stay here in between the cracks?
Oh, and just an update on the previous post but Sainsburys Energy actually refunded my the difference we'd overpaid because the day rating was clocking up 24/7.
Edited by Oakey on Monday 21st May 16:21
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