Octopus energy company. Anyone use 'em?

[pingu393]

Evanivitch said:

heisthegaffer said:

I may have mentioned previously that we had a elec smart meter fitted. In September, never worked but had them back in Feb to rectify and install smart gas meter.

Neither of them are working. In the past I've been told it takes a few weeks to connect but I just don't believe this. Installer suggested that the electric meter should. Work almost immediately.

Some parts of the country have issues with signal for the smart meters and sometimes it's a more local issue. Worth contacting octopus to see if any data has been received and if you're account is properly setup.

Use twitter to contact them. They are very fast to react and will ask you to DM them.

[heisthegaffer]

pingu393 said:

Evanivitch said:

heisthegaffer said:

I may have mentioned previously that we had a elec smart meter fitted. In September, never worked but had them back in Feb to rectify and install smart gas meter.

Neither of them are working. In the past I've been told it takes a few weeks to connect but I just don't believe this. Installer suggested that the electric meter should. Work almost immediately.

Some parts of the country have issues with signal for the smart meters and sometimes it's a more local issue. Worth contacting octopus to see if any data has been received and if you're account is properly setup.

Use twitter to contact them. They are very fast to react and will ask you to DM them.

Cheers both, will do.

Oddly, in a September bill The elec meter appeared to give about 12 days of readings but that is all!

[Greshamst]

When I got my electricity meter, I had two visits from engineers who couldn’t get it reading instantly, and left saying “it should update over the next couple of days”.

That’s rubbish. If they can’t get it reading then, it won’t magically work after 48hrs, so I told the third guy that he wasn’t leaving until it was reading. He agreed and got it sorted, but it took about 2 hours for him to get it working.

[heisthegaffer]

Greshamst said:

When I got my electricity meter, I had two visits from engineers who couldn’t get it reading instantly, and left saying “it should update over the next couple of days”.

That’s rubbish. If they can’t get it reading then, it won’t magically work after 48hrs, so I told the third guy that he wasn’t leaving until it was reading. He agreed and got it sorted, but it took about 2 hours for him to get it working.

Thanks. Will get them out for the third time!

[rewild]

Octopus Home Mini arrived today, set up in about 2 minutes, readings started appearing in the app after about 5 mins



Last 30mins:


Last 5 mins:


Nice granular breakdown. I do love me some data! Need to figure out integration with Home Assistant now, because... well, you know... reasons.

Setup was via the Octopus app, using bluetooth to give the device a wifi password and then it just works. Easy setup.

Cool thing!

[KTF]

How long did it take to arrive after registering?

[Mikey G]

rewild said:

Octopus Home Mini arrived today, set up in about 2 minutes, readings started appearing in the app after about 5 mins



Last 30mins:


Last 5 mins:


Nice granular breakdown. I do love me some data! Need to figure out integration with Home Assistant now, because... well, you know... reasons.

Setup was via the Octopus app, using bluetooth to give the device a wifi password and then it just works. Easy setup.

Cool thing!

Does it do gas aswell? I dont understand why I can get instant live data from my electricity usage but gas doesnt on the IHD. Also next day gas usage doesnt show up as often as electricity and can come a day later so my gas usage is normally a day behind on the app.

[Trustmeimadoctor]

Gas is min 30min interval
Octopus do have and API for ha but I use glowmkt instead for local mqtt feed

[Dr G]

heisthegaffer said:

Greshamst said:

When I got my electricity meter, I had two visits from engineers who couldn’t get it reading instantly, and left saying “it should update over the next couple of days”.

That’s rubbish. If they can’t get it reading then, it won’t magically work after 48hrs, so I told the third guy that he wasn’t leaving until it was reading. He agreed and got it sorted, but it took about 2 hours for him to get it working.

Thanks. Will get them out for the third time!

Took them 7 months and countless messages to make mine work. Eventually fixed after someone at Octopus requested a "remote join" that fixed it in 5 minutes flat, but I'd had enough of them at that point and left soon after.

[Trustmeimadoctor]

Can't imagine who your are with that could offer better service than octopus energy tbh

[Slowboathome]

Dr G said:

heisthegaffer said:

Greshamst said:

When I got my electricity meter, I had two visits from engineers who couldn’t get it reading instantly, and left saying “it should update over the next couple of days”.

That’s rubbish. If they can’t get it reading then, it won’t magically work after 48hrs, so I told the third guy that he wasn’t leaving until it was reading. He agreed and got it sorted, but it took about 2 hours for him to get it working.

Thanks. Will get them out for the third time!

Took them 7 months and countless messages to make mine work. Eventually fixed after someone at Octopus requested a "remote join" that fixed it in 5 minutes flat, but I'd had enough of them at that point and left soon after.

This is similar to my experience with Octopus. Anything 'difficult' and the customer services people are clueless. They seem to be rewarded simply for replying to emails rather than addressing the issue.

[Elroy Blue]

Not getting any of yesterday's readings on my app.
Is it just me or universal

[Blockbuster]

Elroy Blue said:

Not getting any of yesterday's readings on my app.
Is it just me or universal

It seems to be universal(ish). My electricity for Saturday had only just come through and no gas as of yet.

https://kb.loop.homes/27th-february-2023-partial-o...

[nice1two]

Does anyone know if it is normal for a newly installed smart metre to not connect to the network and just Flip through the demo mode?

[Elroy Blue]

Mine hasn't been working for a few days. Think there's a connection issue

[grudas]

Elroy Blue said:

Not getting any of yesterday's readings on my app.
Is it just me or universal

same, no sunday or monday in.

[craigjm]

My app is telling me what I’m using and they have been paying me for the one hour sessions but for some reason the meter doesn’t appear to be transmitting for billing. Any idea what the issue might be and how to solve it?

[rewild]

KTF said:

How long did it take to arrive after registering?

Months, I'd completely forgotten I'd registered.

[rewild]

Mikey G said:

Does it do gas aswell? I dont understand why I can get instant live data from my electricity usage but gas doesnt on the IHD. Also next day gas usage doesnt show up as often as electricity and can come a day later so my gas usage is normally a day behind on the app.

I'm not sure if it can, my gas readings have stopped. Again. Happens a lot.

The gas meter talks to the leccy meter, which then uploads the readings. The IHD connects to the leccy meter to get both readings. So if the comms between your gas meter and your leccy meter fail, it will only be uploading leccy readings. The gas meter will be storing the history and eventually when the stars align, it will all get uploaded.

My gas meter and electricity meter are only max 5m apart, and it still fails all the time. If it starts showing gas readings live at any point, I'll report back.

[LordGrover]

Octopus home mini live wotsit shows 'live' data for electricity and nearly/almost live for gas.



Both show kWh only, not £/value (yet).