Octopus energy company. Anyone use 'em?

[Road2Ruin]

Rufus Stone said:

I recently inherited them as a supplier to a commercial property. They are bloody useless and constantly try to overbill. I kid you not, they they estimated the usage for one day as 150% of the usage for the previous two months!

Have you considered sending them an actual reading ?

[LordGrover]

Road2Ruin said:

Rufus Stone said:

I recently inherited them as a supplier to a commercial property. They are bloody useless and constantly try to overbill. I kid you not, they they estimated the usage for one day as 150% of the usage for the previous two months!

Have you considered sending them an actual reading ?

*cough*

Rufus Stone said:

Trustmeimadoctor said:

Rufus Stone said:

I recently inherited them as a supplier to a commercial property. They are bloody useless and constantly try to overbill. I kid you not, they they estimated the usage for one day as 150% of the usage for the previous two months!

Give them the readings then!

I did, the two months usage was based on meter readings, they added one extra day usage to the bill equivalent to 150% of the two months usage.

[eliot]

Road2Ruin said:

Rufus Stone said:

I recently inherited them as a supplier to a commercial property. They are bloody useless and constantly try to overbill. I kid you not, they they estimated the usage for one day as 150% of the usage for the previous two months!

Have you considered sending them an actual reading ?

Indeed. Nearly everytime some moans about their bill and/or balance it’s because it’s estimated due to never providing regular readings.

[eldar]

eliot said:

Indeed. Nearly everytime some moans about their bill and/or balance it’s because it’s estimated due to never providing regular readings.

The wonder of smart meters....

[KTF]

My tracker renewal email came through so replied saying I wanted to be kept on it.

No problem at all. Another 12 months from June.

[86]

Can I sign up for Octopus Go and still keep my FIT payments ?

[Condi]

86 said:

Can I sign up for Octopus Go and still keep my FIT payments ?

Yes you can with Go.

[86]

Condi said:

86 said:

Can I sign up for Octopus Go and still keep my FIT payments ?

Yes you can with Go.

Great thanks. Just getting a battery so that should work well

[DE1975]

Have now been switched over to Octopus from Bulb and have been asked to give a meter reading. No problem doing this for the electric reading, but going to the online gas meter reading just keeps getting "oops, something went wrong" message.

Anybody else had this issue?

Gave up trying to call, as just put on hold with no indication of how long the wait is. Not the best of starts. Bulb always worked well for me.

[Evanivitch]

DE1975 said:

Have now been switched over to Octopus from Bulb and have been asked to give a meter reading. No problem doing this for the electric reading, but going to the online gas meter reading just keeps getting "oops, something went wrong" message.

Anybody else had this issue?

Gave up trying to call, as just put on hold with no indication of how long the wait is. Not the best of starts. Bulb always worked well for me.

Try the app? Or maybe just give it a few days.

[pingu393]

Evanivitch said:

DE1975 said:

Have now been switched over to Octopus from Bulb and have been asked to give a meter reading. No problem doing this for the electric reading, but going to the online gas meter reading just keeps getting "oops, something went wrong" message.

Anybody else had this issue?

Gave up trying to call, as just put on hold with no indication of how long the wait is. Not the best of starts. Bulb always worked well for me.

Try the app? Or maybe just give it a few days.

I get a near instance result when I use Twitter to contact them

@OctopusEnergy

Just ask the question without any specific details and ask them to send you a DM

[Panamax]

Now then, what about the Octopus roulette wheel that pops up when you give an online meter reading and holds out the promise of winning credit for your account. I must have spun the thing 30 or more times by now and have never won a penny, which is unbelievably improbable when you consider the limited number of sectors on the wheel of which only about half are £0.

Does anyone ever win anything?

Are the dice loaded? (If you see what I mean...)

Should it be investigated as a fraudulent promotion?

[SpeckledJim]

Panamax said:

Now then, what about the Octopus roulette wheel that pops up when you give an online meter reading and holds out the promise of winning credit for your account. I must have spun the thing 30 or more times by now and have never won a penny, which is unbelievably improbable when you consider the limited number of sectors on the wheel of which only about half are £0.

Does anyone ever win anything?

Are the dice loaded? (If you see what I mean...)

Should it be investigated as a fraudulent promotion?

Your actual odds are certainly not those that are implied by the graphic of the wheel. Whether that's actually misleading or not, I don't know.

[Zoon]

Panamax said:

Now then, what about the Octopus roulette wheel that pops up when you give an online meter reading and holds out the promise of winning credit for your account. I must have spun the thing 30 or more times by now and have never won a penny, which is unbelievably improbable when you consider the limited number of sectors on the wheel of which only about half are £0.

Does anyone ever win anything?

Are the dice loaded? (If you see what I mean...)

Should it be investigated as a fraudulent promotion?

I won £1 once

[Philvrs]

Just checked and it was 2 years ago when i won £1


Donated it to charity


Still waiting for some good karma payback

[ukwill]

eldar said:

The wonder of smart meters....

Have been trying to get one fitted for months. Seems that there's a bit of a queue.

[Evanivitch]

ukwill said:

Have been trying to get one fitted for months. Seems that there's a bit of a queue.

Not just a queue, but often the contractors work in regions at a time. So until there are enough jobs in your region you won't get booked.

[ukwill]

Evanivitch said:

Not just a queue, but often the contractors work in regions at a time. So until there are enough jobs in your region you won't get booked.

I'm in Surrey, within the M25. Based on pop density I believe there are plenty of jobs in my region. When I last enquired I was told they were v busy but would get round to us. I no longer check as there's nothing more I can do.

[rigga]

DE1975 said:

Have now been switched over to Octopus from Bulb and have been asked to give a meter reading. No problem doing this for the electric reading, but going to the online gas meter reading just keeps getting "oops, something went wrong" message.

Anybody else had this issue?

Gave up trying to call, as just put on hold with no indication of how long the wait is. Not the best of starts. Bulb always worked well for me.

Had the same issue, and waited on the phone for a while, listening to the advise to email, so I did, stating there was an issue, and the reading numbers I was trying to submit, and had a reply in a couple of hours .

So there are more staff reading mails than answering the phones.

[Trustmeimadoctor]

I've never had to wait on a phone call to them