Whirlpool washing machine recall 2019

[crankedup]

Possibly we have one of the faulty washing machines, noted the serial number and went on-line to
check out the machines affected. Looks like, unsurprisingly, lots of other people are doing the same thing as Whirlpools website is struggling with the volume of customers. Our machine is an Indiset which has worked just fine for the past five years but Whirlpool instruct not to use the machine other than.a cold water cycle. Not moaning about it, one of those things, the Company is responding as best as possible. Checked your machine ?

[Zirconia]

Caught this on Which twitter.
https://www.which.co.uk/news/2019/12/whirlpool-ann...

[crankedup]

Zirconia said:

Caught this on Which twitter.
https://www.which.co.uk/news/2019/12/whirlpool-ann...

Thanks for posting up the link, I was able to click on and establish that our machine is not in the recall list, thankfully.

[motco]

Well ours is one such and I got to the 'enter your serial number' field on the recall web page and it showed an example of a label on which the S/N is found - a 12 digit number. However, the field will not accept more than 9 digits! If this incompetence runs through the company to the R&D I'm not surprised the damned things catch fire! Idiots!

Ours is 15 months old and has obviously been faulty from day one so I have sent a message to the shop from which it came quoting the Consumer Protection Act 2015 and asked for action. Whirlpool will not be doing anything until January and they have half a million machines to deal with. Back down to bashing ones knickers on a rock in the Thames it is then! bks!

Edited by motco on Tuesday 17th December 17:52

[Scrump]

I checked my indesit machine but was disappointed to find it was not on the list.
Shame as I would like a new machine to replace the old one which is starting to get noisy.

[echazfraz]

motco said:

Well ours is one such and I got to the 'enter your serial number' field on the recall web page and it showed an example of a label on which the S/N is found - a 12 digit number. However, the field will not accept more than 9 digits! If this incompetence runs through the company to the R&D I'm not surprised the damned things catch fire! Idiots!

Ours is 15 months old and has obviously been faulty from day one so I have sent a message to the shop from which it came quoting the Consumer Protection Act 2015 and asked for action. Whirlpool will not be doing anything until January and they have half a million machines to deal with. Back down to bashing ones knickers on a rock in the Thames it is then! bks!

Edited by motco on Tuesday 17th December 17:52

Whirlpool didn't design these machines. They're machines designed by companies which Whirlpool bought.

If your machine's 15 months old it may not be affected because the recall only applies to machines manufactured up to February 2018. It may be that you can't enter the 12 digit serial number because it's not a valid number.

[dazwalsh]

If and when I can get the website to load I hope mine is on there, I can hear the bearings on their way out on mine as the wife likes to stuff 86 towels in at once.

[MrsMiggins]

Thankfully it looks like my machine isn't affected, although the 7kg and 8kg variants appear to be on the list.

Bad time of year for this, unless you own a laundrette.

[Damp Logs]

Looks like whirlpool website is down. Surprise, surprise

[surveyor]

They replaced our drier last month. We also bought a new washing machine.

Which subject to checking the serial number visually matches the machine on the web page. Not looking good.

[S1KRR]

Model of mine matches. Can't get on their website now obviously to check serial number

Not going without a washing machine for months-8 weeks. So I'll buy a fire extinguisher for now


Question is, do I want another Hotpoint though? If it's not the sodding thing leaking when you occasionally run the "cleaning cycle" its the constant marketing ste (calls and texts and letters) to try and get you to take out extended warranty for a millionty seven pounds. Would inevitably go for replacement, not repair. (its coming up on 4yrs old) But what are the chances on a refund and get a different brand altogether?


My Microwave is Panasonic, dishwasher is Beko. Any other brands out there worth considering? (Sub £350ish)

[vaud]

S1KRR said:

Any other brands out there worth considering? (Sub £350ish)

Personally I would buy a used Miele, odd as it may seem.

Some had full parts warranty for 10 years and they promise (generally) parts availability for 20 years.

Still properly built machines.

[citizensm1th]

S1KRR said:

Model of mine matches. Can't get on their website now obviously to check serial number

Not going without a washing machine for months-8 weeks. So I'll buy a fire extinguisher for now


Question is, do I want another Hotpoint though? If it's not the sodding thing leaking when you occasionally run the "cleaning cycle" its the constant marketing ste (calls and texts and letters) to try and get you to take out extended warranty for a millionty seven pounds. Would inevitably go for replacement, not repair. (its coming up on 4yrs old) But what are the chances on a refund and get a different brand altogether?


My Microwave is Panasonic, dishwasher is Beko. Any other brands out there worth considering? (Sub £350ish)

after having a whirpool brand tumble dryer and that whole debacle we changed our white goods over to beko and have had no problems with them (just you watch now i have said that).

[paulw123]

Website crashed so can’t even check, will have to just use it when I’m nearby for now. How these things get past the development stage these days is a joke

[motco]

echazfraz said:

motco said:

Well ours is one such and I got to the 'enter your serial number' field on the recall web page and it showed an example of a label on which the S/N is found - a 12 digit number. However, the field will not accept more than 9 digits! If this incompetence runs through the company to the R&D I'm not surprised the damned things catch fire! Idiots!

Ours is 15 months old and has obviously been faulty from day one so I have sent a message to the shop from which it came quoting the Consumer Protection Act 2015 and asked for action. Whirlpool will not be doing anything until January and they have half a million machines to deal with. Back down to bashing ones knickers on a rock in the Thames it is then! bks!

Edited by motco on Tuesday 17th December 17:52

Whirlpool didn't design these machines. They're machines designed by companies which Whirlpool bought.

If your machine's 15 months old it may not be affected because the recall only applies to machines manufactured up to February 2018. It may be that you can't enter the 12 digit serial number because it's not a valid number.

The full model number checks out as in the faulty group.

[chrisch77]

I was interested to see the recall in the press today, as our Whirlpool washer suffered exactly this problem in October 2018. To Whirlpool’s credit they investigated our machine at the time and then replaced it.

For reference of everyone else, the only symptom we were aware of was an intermittent door lock fault code coming up - upon investigation by our independent repair man the connector onto the door lock module was melted and scorched. If you get a door lock error then stop using the machine immediately!

[motco]

chrisch77 said:

I was interested to see the recall in the press today, as our Whirlpool washer suffered exactly this problem in October 2018. To Whirlpool’s credit they investigated our machine at the time and then replaced it.

For reference of everyone else, the only symptom we were aware of was an intermittent door lock fault code coming up - upon investigation by our independent repair man the connector onto the door lock module was melted and scorched. If you get a door lock error then stop using the machine immediately!

Thank you for that tip chrisch77! Did your man say how a door lock is apparently carrying the current for the heater element? Seems odd to me.

[chrisch77]

motco said:

chrisch77 said:

I was interested to see the recall in the press today, as our Whirlpool washer suffered exactly this problem in October 2018. To Whirlpool’s credit they investigated our machine at the time and then replaced it.

For reference of everyone else, the only symptom we were aware of was an intermittent door lock fault code coming up - upon investigation by our independent repair man the connector onto the door lock module was melted and scorched. If you get a door lock error then stop using the machine immediately!

Thank you for that tip chrisch77! Did your man say how a door lock is apparently carrying the current for the heater element? Seems odd to me.

The door lock has two connector pins to operate the locking mechanism, and two more carrying power to an interlock switch inside the lock, such that if the door is open the power circuit is broken.

The door lock error code on our machine was F06 FYI. Picture of the offending lock mechanism and what was left of the connector below.

[chrisch77]

[guitarcarfanatic]

I don't get why peripherial functions like this (door lock switch) aren't scaled down into super low current/12v. Use the full fat 240v for the element and motor - run everything else off of low power.