Tenant broken boiler, refusing me access to check it
Discussion
Carbon Sasquatch said:
Do not ignore any communication - just keep responding & referring to the contract. Make it clear that no expenses will be reimbursed and that the terms of the contract, that she signed, are very clear. You will adhere to the contract completely and respond as soon as practically possible.
Just keep saying the same thing & do not get into a debate about her underwear - very few words - all about the contact and your willingness Ito comply with it. Do not get drawn into discussing anything else or opining on any excuses - keep it factual.
I agree, stick to the relevant points and keep replies fairly short. Just keep saying the same thing & do not get into a debate about her underwear - very few words - all about the contact and your willingness Ito comply with it. Do not get drawn into discussing anything else or opining on any excuses - keep it factual.
TheBinarySheep said:
Oh FFS, check out this reply
"and to be honest the only person the boiler when its clearly not working we are no idiots its not pressure etc and needs a professional looking at it not my landlord who just wants a sneaky look at the house before the inspection if this is a problem ican ring the council and ask if they can come tonight tofix it also with me not been welllthere is things like my underwear just lying about and dont feel its apporiate you snooping roumd my property"
This has pissed me off and it's not even my property "and to be honest the only person the boiler when its clearly not working we are no idiots its not pressure etc and needs a professional looking at it not my landlord who just wants a sneaky look at the house before the inspection if this is a problem ican ring the council and ask if they can come tonight tofix it also with me not been welllthere is things like my underwear just lying about and dont feel its apporiate you snooping roumd my property"
I feel for you OP.
Why the bad run of tenants? We have a BTL to whilst there has been the odd issue, the tenants go for 1-2 years at a time (literally) with no issues and just pay the rent. Like you, if something does come up we do everything we can to fix it quickly.
I'm worried we will get a bad tenant at some point but so far (10+ years) we have been OK.
Why the bad run of tenants? We have a BTL to whilst there has been the odd issue, the tenants go for 1-2 years at a time (literally) with no issues and just pay the rent. Like you, if something does come up we do everything we can to fix it quickly.
I'm worried we will get a bad tenant at some point but so far (10+ years) we have been OK.
TheBinarySheep said:
Mgd_uk said:
For her to get the council involved will take days/weeks and numerous letters and communications to you before they will even start requesting that you get the boiler repaired.
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.I've replied saying that I'll speak with an engineer tomorrow and see when both and engineer and myself can attend to fix the boiler. In the meantime, if she needs any electric heaters then I can drop some off.
I'm trying not to get too involved.
It doesn't matter whether you are an engineer or not - contractually, you have a right to inspect it
You've gone soft again - electric heaters FFS - that's not your responsibility
Sit back & let her get cold enough to be sensible
TheBinarySheep said:
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.
That’s incorrect. It is your appliance, you own it. You can inspect it to your hearts content. If you prove competency you can even repair it yourself. TheBinarySheep said:
Oh FFS, check out this reply
"and to be honest the only person the boiler when its clearly not working we are no idiots its not pressure etc and needs a professional looking at it not my landlord who just wants a sneaky look at the house before the inspection if this is a problem ican ring the council and ask if they can come tonight tofix it also with me not been welllthere is things like my underwear just lying about and dont feel its apporiate you snooping roumd my property"
Don't rise to her trying to wind you up. Just be polite but firm. If you do go there I would make sure you take someone with you, as she's already accusing you of wanting to look at her underwear."and to be honest the only person the boiler when its clearly not working we are no idiots its not pressure etc and needs a professional looking at it not my landlord who just wants a sneaky look at the house before the inspection if this is a problem ican ring the council and ask if they can come tonight tofix it also with me not been welllthere is things like my underwear just lying about and dont feel its apporiate you snooping roumd my property"
Carbon Sasquatch said:
TheBinarySheep said:
Mgd_uk said:
For her to get the council involved will take days/weeks and numerous letters and communications to you before they will even start requesting that you get the boiler repaired.
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.I've replied saying that I'll speak with an engineer tomorrow and see when both and engineer and myself can attend to fix the boiler. In the meantime, if she needs any electric heaters then I can drop some off.
I'm trying not to get too involved.
It doesn't matter whether you are an engineer or not - contractually, you have a right to inspect it
You've gone soft again - electric heaters FFS - that's not your responsibility
Sit back & let her get cold enough to be sensible
OP, you need to be firmer, this person is clearly taking the piss.
CharlesElliott said:
I feel for you OP.
Why the bad run of tenants? We have a BTL to whilst there has been the odd issue, the tenants go for 1-2 years at a time (literally) with no issues and just pay the rent. Like you, if something does come up we do everything we can to fix it quickly.
I'm worried we will get a bad tenant at some point but so far (10+ years) we have been OK.
The bad run of tenants is because the area is an absolute poo hole and has gone right downhill in the last few years. The houses are old colliery/pit houses that no-one with a job wants to live in.Why the bad run of tenants? We have a BTL to whilst there has been the odd issue, the tenants go for 1-2 years at a time (literally) with no issues and just pay the rent. Like you, if something does come up we do everything we can to fix it quickly.
I'm worried we will get a bad tenant at some point but so far (10+ years) we have been OK.
ST12AT said:
TheBinarySheep said:
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.
That’s incorrect. It is your appliance, you own it. You can inspect it to your hearts content. If you prove competency you can even repair it yourself. Here's another
"amd for what reason do you need to come with the engineer i find this inappropriate when we are all currently on lockdown i feel like your pressurimg me to let you come virw my property if iwamt myboiler fixed and it feels like bully tactics to allow you access im order to get my boiler fixed and its agaimst the law to bully your way into my property just because the boilers broken there is no reasom you need to attend withthe engineer on a evening i dont mimd sorting the rent and book a proper inspection date so yes get the engineer out ASAP likethis evening and only the engineer will get access to the property and if u do not comply wit this it will result in the police been called if my lad hasnt already removed you feom the fromt thisisnt my fjrst property with a broken boiler and never experienced anythinh like this and would feel extremely uncomfortable u just stood aboit while the boilers been fixed there is no reason what so ever "
"amd for what reason do you need to come with the engineer i find this inappropriate when we are all currently on lockdown i feel like your pressurimg me to let you come virw my property if iwamt myboiler fixed and it feels like bully tactics to allow you access im order to get my boiler fixed and its agaimst the law to bully your way into my property just because the boilers broken there is no reasom you need to attend withthe engineer on a evening i dont mimd sorting the rent and book a proper inspection date so yes get the engineer out ASAP likethis evening and only the engineer will get access to the property and if u do not comply wit this it will result in the police been called if my lad hasnt already removed you feom the fromt thisisnt my fjrst property with a broken boiler and never experienced anythinh like this and would feel extremely uncomfortable u just stood aboit while the boilers been fixed there is no reason what so ever "
TheBinarySheep said:
Mgd_uk said:
For her to get the council involved will take days/weeks and numerous letters and communications to you before they will even start requesting that you get the boiler repaired.
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.I've replied saying that I'll speak with an engineer tomorrow and see when both and engineer and myself can attend to fix the boiler. In the meantime, if she needs any electric heaters then I can drop some off.
I'm trying not to get too involved.
I am 100% behind you but offering to take electric heaters round is why you are being mugged off, you are way to soft and nice to be a landlord.
I know it won't be popular on here but I would pay an engineer to remove a part and say it is on back order, make life as uncomfortable for the b
h as possible.She sounds like one of those people who knows exactly how to play the system and victim.
You have to fix in a reasonable time frame.
With COVID etc who knows what that is. Take a couple of the most inefficient electric heaters you can buy and give her those until you can find an engineer.
I would also tell her that you can’t find an engineer to come out for ages, but that you agree to deduct the cost of the call out from her rent if she calls one out. Obviously must be gas safe registered etc
With COVID etc who knows what that is. Take a couple of the most inefficient electric heaters you can buy and give her those until you can find an engineer.
I would also tell her that you can’t find an engineer to come out for ages, but that you agree to deduct the cost of the call out from her rent if she calls one out. Obviously must be gas safe registered etc
dudleybloke said:
Ask her if she's OK with the engineer looking at her underwear.
Hopefully said in jest - but do NOT do that.Just keep referring to the contract. Do not comment on anything else. Do not enter into any debate. Do not offer to do anything else.
It's really simple - the contract says you can inspect it & until you have, you have no further obligation.
Wacky Racer said:
I doubt the OP will be Gas safe registered.
Doesn’t need to be. Gas Safe are an approved regulatory body. If you can prove in a court of law that you are a competent person you have a defence is something goes wrong. Of course that’s a slim and very ballsy move for someone that has no experience or qualifications but it doesn’t make it wrong.
Wacky Racer said:
ST12AT said:
TheBinarySheep said:
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.
That’s incorrect. It is your appliance, you own it. You can inspect it to your hearts content. If you prove competency you can even repair it yourself. The tenant is not qualified to say it needs a Gas Safe Engineer, and to spend the Landlords money.
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