Tenant broken boiler, refusing me access to check it
Discussion
nikaiyo2 said:
I would also tell her that you can’t find an engineer to come out for ages, but that you agree to deduct the cost of the call out from her rent if she calls one out. Obviously must be gas safe registered etc
Definitely do not agree to a blank cheque - all engineers must be engaged by and accountable to youjeff666 said:
TheBinarySheep said:
Mgd_uk said:
For her to get the council involved will take days/weeks and numerous letters and communications to you before they will even start requesting that you get the boiler repaired.
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.I've replied saying that I'll speak with an engineer tomorrow and see when both and engineer and myself can attend to fix the boiler. In the meantime, if she needs any electric heaters then I can drop some off.
I'm trying not to get too involved.
I am 100% behind you but offering to take electric heaters round is why you are being mugged off, you are way to soft and nice to be a landlord.
I know it won't be popular on here but I would pay an engineer to remove a part and say it is on back order, make life as uncomfortable for the b
h as possible.She sounds like one of those people who knows exactly how to play the system and victim.
Every single email should be given the same reply - reference section whatever of the contract - the agreed procedure is .... the landlord inspects the issue & engages the relevant tradesman that he deems appropriate. Please provide a time & date for said inspection. Until said inspection has been completed, I cannot agree to any further action.
Just saying something like that - regardless of the content of her email - nothing else is relevant - it's just distraction tactics
and keep saying the same thing over and over
Just saying something like that - regardless of the content of her email - nothing else is relevant - it's just distraction tactics
and keep saying the same thing over and over
Looks like she's the clever one.
Her communication although ridiculous is building a picture against you.
This will then either allow her to extend her stay or if she leaves / is evicted she will try and get off the hook for monies owed.
As others have said, communication has to be clear, to the point and reasonable.
Otherwise it will be used against you.
Oh and get the eviction notices prepared in advance such that you can serve them immediately upon being able to.
Her communication although ridiculous is building a picture against you.
This will then either allow her to extend her stay or if she leaves / is evicted she will try and get off the hook for monies owed.
As others have said, communication has to be clear, to the point and reasonable.
Otherwise it will be used against you.
Oh and get the eviction notices prepared in advance such that you can serve them immediately upon being able to.
Edited by mikebradford on Saturday 9th January 18:58
TheBinarySheep said:
Here's another
"amd for what reason do you need to come with the engineer i find this inappropriate when we are all currently on lockdown i feel like your pressurimg me to let you come virw my property if iwamt myboiler fixed and it feels like bully tactics to allow you access im order to get my boiler fixed and its agaimst the law to bully your way into my property just because the boilers broken there is no reasom you need to attend withthe engineer on a evening i dont mimd sorting the rent and book a proper inspection date so yes get the engineer out ASAP likethis evening and only the engineer will get access to the property and if u do not comply wit this it will result in the police been called if my lad hasnt already removed you feom the fromt thisisnt my fjrst property with a broken boiler and never experienced anythinh like this and would feel extremely uncomfortable u just stood aboit while the boilers been fixed there is no reason what so ever "
You have every right to attend the property at any point when you have given notice to do so. I'm sure that is standard term in any tenancy agreement. "amd for what reason do you need to come with the engineer i find this inappropriate when we are all currently on lockdown i feel like your pressurimg me to let you come virw my property if iwamt myboiler fixed and it feels like bully tactics to allow you access im order to get my boiler fixed and its agaimst the law to bully your way into my property just because the boilers broken there is no reasom you need to attend withthe engineer on a evening i dont mimd sorting the rent and book a proper inspection date so yes get the engineer out ASAP likethis evening and only the engineer will get access to the property and if u do not comply wit this it will result in the police been called if my lad hasnt already removed you feom the fromt thisisnt my fjrst property with a broken boiler and never experienced anythinh like this and would feel extremely uncomfortable u just stood aboit while the boilers been fixed there is no reason what so ever "
98elise said:
Wacky Racer said:
ST12AT said:
TheBinarySheep said:
They've been doing their own research and have emailed me again telling me that I'm not engineer so I can't do anything with the boiler anyway.
That’s incorrect. It is your appliance, you own it. You can inspect it to your hearts content. If you prove competency you can even repair it yourself. The tenant is not qualified to say it needs a Gas Safe Engineer, and to spend the Landlords money.
I've replied just saying that as per my previous email, I'll speak with an engineering tomorrow and let her know when we can attend.
I don't know how she can say I'm bulling her. I have plenty of emails here since the day she moved in asking if we can check the property, then asking if we can do a gas safety cert, each time we're met with hurdles and obstacles. It's clear as day that from the day they moved in they've not wanted us anywhere near the property.
I don't know how she can say I'm bulling her. I have plenty of emails here since the day she moved in asking if we can check the property, then asking if we can do a gas safety cert, each time we're met with hurdles and obstacles. It's clear as day that from the day they moved in they've not wanted us anywhere near the property.
Carbon Sasquatch said:
Every single email should be given the same reply - reference section whatever of the contract - the agreed procedure is .... the landlord inspects the issue & engages the relevant tradesman that he deems appropriate. Please provide a time & date for said inspection. Until said inspection has been completed, I cannot agree to any further action.
Just saying something like that - regardless of the content of her email - nothing else is relevant - it;'s just distraction tactics
Agreed. Be polite, be professional. Do not rise to threats of the council, the police or anything else. Just refer her to the agreement she signed. You have a right to investigate the problem and deal with it. Just saying something like that - regardless of the content of her email - nothing else is relevant - it;'s just distraction tactics
Also do not engage in any conversation about the arrears. That's an entirely seperate issue.
mikebradford said:
Looks like she's the clever one.
Her communication although ridiculous is building a picture against you.
This will then either allow her to extend her stay or if she leaves / is evicted she will try and get off the hook for monies owed.
As others have said, communication has to be clear, to the point and reasonable.
Otherwise it will be used against you.
My thinking too - what a ghastly situation. She has threatened violence ("my lad will get you off the property"), threatened to call the police, said you are bully, mentioned her underwear.... she sounds a charmer.Her communication although ridiculous is building a picture against you.
This will then either allow her to extend her stay or if she leaves / is evicted she will try and get off the hook for monies owed.
As others have said, communication has to be clear, to the point and reasonable.
Otherwise it will be used against you.
Is there a guarantor for the rent? Not that that helps much.
OP.
If you're going to ask for advice, at least consider taking it. Stick to your guns, don't fork out for an engineer until you've checked it yourself, keep everything in writing, with reference to the contract.
Also, the police will not be in the slightest bit interested.
I think you're being played.
Best of luck, people like this are parasites.
If you're going to ask for advice, at least consider taking it. Stick to your guns, don't fork out for an engineer until you've checked it yourself, keep everything in writing, with reference to the contract.
Also, the police will not be in the slightest bit interested.
I think you're being played.
Best of luck, people like this are parasites.
TheBinarySheep said:
I've replied just saying that as per my previous email, I'll speak with an engineering tomorrow and let her know when we can attend.
I don't know how she can say I'm bulling her. I have plenty of emails here since the day she moved in asking if we can check the property, then asking if we can do a gas safety cert, each time we're met with hurdles and obstacles. It's clear as day that from the day they moved in they've not wanted us anywhere near the property.
I know I said I was out - but one last thing for you to ponder.....I don't know how she can say I'm bulling her. I have plenty of emails here since the day she moved in asking if we can check the property, then asking if we can do a gas safety cert, each time we're met with hurdles and obstacles. It's clear as day that from the day they moved in they've not wanted us anywhere near the property.
There is a very valid - and contractually covered - reason for you to go and inspect BEFORE engaging an engineer.
There is really no valid reason for you to attend with a qualified engineer.
It;'s not too late to wise (man) uo - but it's really up to you....
JulianHJ said:
OP.
If you're going to ask for advice, at least consider taking it. Stick to your guns, don't fork out for an engineer until you've checked it yourself, keep everything in writing, with reference to the contract.
Also, the police will not be in the slightest bit interested.
I think you're being played.
Best of luck, people like this are parasites.
I appreciate all of the advice so far. Apologies if it seems like I'm not taking onboard the advice.If you're going to ask for advice, at least consider taking it. Stick to your guns, don't fork out for an engineer until you've checked it yourself, keep everything in writing, with reference to the contract.
Also, the police will not be in the slightest bit interested.
I think you're being played.
Best of luck, people like this are parasites.
They say they've performed the basics checks that I would have checked, so I thought it just looks like I'm being awkward if I persist in saying that I need to check the problem first, hence why I've said I'll attend with an engineer once I can get one. I'm just trying to make sure that I'm not putting any obstacles in the way so that if this goes any further I want it to look like I've been willing and trying to help as much as reasonably possible.
It's a Saturday night and now both myself and my wife are stressed to bits over this just trying to what we can without getting emotionally involved.
Again, apologies if anyone feels like we're not taking on board their advice.
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