Leaving a bad review
Discussion
MonkeyBusiness said:
That's a great post. Spot on.
Like Steve also says above "He may well have had an emergency, problems at the other job but does he think his time is more valuable than yours ?"
I cannot stand lateness at the best of times but coupled with no communication then I (admittedly more than most) get really frustrated.
It's a baffling disease among this group of blokes. They go through an entire childhood aware that if they aren't going to turn up at school then they need to inform the school. They usually have experience working for others and so fully understand they need to inform those people if they aren't going to turn up. Every life experience they have whether school, work or dealings with the State has educated them of this, so these people categorically know and understand the importance of informing people when they are going to renege on an agreement which means they do so deliberately. They all have phones. They all know they should let people know but they are deliberately and specifically choosing to not do so. They then have childish tantrums when called out for being childish. Like Steve also says above "He may well have had an emergency, problems at the other job but does he think his time is more valuable than yours ?"
I cannot stand lateness at the best of times but coupled with no communication then I (admittedly more than most) get really frustrated.
The simply truth is they are a blight on their industry and those who use that industry but both fellow members of that industry and clients repeatedly make excuses for them, enabling them, fostering them and bafflingly trying to blame absolutely anyone bar the grown man who is solely and 100% responsible and who knows it.
25 years ago you might just have believed the tall tales spun from their childlike minds but even 5 year olds know how to operate a mobile phone.
The only positive is that they at least inform you that they are incompetent and unsuitable before they step foot in your home.
A lot of this is supply and demand. These tradesmen know there are loads of, sometimes desperate, customers out there. If they were faced with a sudden influx of competent and reliable competitors I suspect some of them would suddenly develop the ability to behave like responsible professionals.
Edited by Slowboathome on Saturday 19th June 11:25
Slowboathome said:
A lot of this is supply and demand. These tradesmen know there are loads of, sometimes desperate, customers out there. If they were faced with a sudden influx of competent and reliable competitors I suspect some of them would suddenly develop the ability to behave like responsible professionals.
True but how much of that S&D is actually unnecessarily created by these people? Get rid of them and the buyers wouldn't have to call so many people or go hunting to get a job fixed or finished properly. Edited by Slowboathome on Saturday 19th June 11:25
They are just a burden on everyone and importing a load of professionals ultimately just screws the existing professionals while leaving the cancer right where it is causing the same problems.
I'm not sure there is any real solution but ending the excuse making and protecting of them will at least inhibit growth and limit their carnage.
DonkeyApple said:
True but how much of that S&D is actually unnecessarily created by these people? Get rid of them and the buyers wouldn't have to call so many people or go hunting to get a job fixed or finished properly.
They are just a burden on everyone and importing a load of professionals ultimately just screws the existing professionals while leaving the cancer right where it is causing the same problems.
I'm not sure there is any real solution but ending the excuse making and protecting of them will at least inhibit growth and limit their carnage.
And even if it is just market forces, I'd happily pay a considerable premium and wait longer for someone who 'gets it'. A few firms understand this and, as you say, take care of the arse-wiping, but I think there's scope for more suppliers in this 'upmarket' niche, for want of a better word. But I haven't come across individual tradesmen who have adopted this model. I don't live in London or the SE by the way.They are just a burden on everyone and importing a load of professionals ultimately just screws the existing professionals while leaving the cancer right where it is causing the same problems.
I'm not sure there is any real solution but ending the excuse making and protecting of them will at least inhibit growth and limit their carnage.
Slowboathome said:
And even if it is just market forces, I'd happily pay a considerable premium and wait longer for someone who 'gets it'. A few firms understand this and, as you say, take care of the arse-wiping, but I think there's scope for more suppliers in this 'upmarket' niche, for want of a better word. But I haven't come across individual tradesmen who have adopted this model. I don't live in London or the SE by the way.
They also let the tradesmen focus on what they are good at while taking care of the paperwork and diaries etc. It's the solution that Pimlico Plumbers realised decades ago that plenty of people just want to pay for someone to turn up when agreed and do the job to a competent standard as expected and not to have to take a morning off work for no reason or sit at home all Saturday on the off chance that someone will turn up.
I've found, over the years, that a good indication that you're not going to be haemorrhaging time because of some incompetent is when the phone is answered by their wife who handles the admin. This is how our decorator and electrician are able to work and it's been bulletproof. The builder we use is essentially an admin umbrella for vetted trades and that works well. I've not yet found a plumber and very frustratingly, I've lost the contact details of a local roofer who was superb as that seems to be a niche absolutely riddled with infants and morons who quote on the driveway should they manage to turn up.
I once put a lowest rating review on a private doctor in London. it was quite tamed, honest and kindly expressed my dissatisfaction. Instead of receiving an apology, I have received numerous threats from the doctor and her family members to remove my review. After asking a legal advice, I have made a formal complaint to several medical bodies. I have received an apology letter from the doctor. It was a pretty shocking experience as you would imagine this kind of thing would not come from a medical professional, but ones education means nothing really if they are pretty toxic individuals.
not a single bad experience from any trades man luckily, where I live quite decent and reliable people.
not a single bad experience from any trades man luckily, where I live quite decent and reliable people.
The decent people will usually do what they say when they say, and they'll plan for getting future work out of you by you wanting them back. They might be selective with work but that's their perogative.
The crappy ones seem to have vast amounts of bad luck if all their emergencies and misfortunes are anything to go by. Or it could just be they all seem to make the same excuses and aim for ones you won't dispute. Unless you've just heard about someone dying for the second time in 3 months.
The crappy ones seem to have vast amounts of bad luck if all their emergencies and misfortunes are anything to go by. Or it could just be they all seem to make the same excuses and aim for ones you won't dispute. Unless you've just heard about someone dying for the second time in 3 months.
hucumber said:
Yes you did the right thing. Not turning up and not communicating is an absolute piss take! If they don't respect you / your time then they can't expect to be spoon fed work and nice reviews
Correct. Even if i receive a quote from a tradesman that is exceptionally high, i'll leave a review as such. Not necessarily a bad review but one that points out that their quote was higher than any other i received. ChocolateFrog said:
Part of the tardiness must be linked to the race to the bottom and everyone wanting the cheapest price.
That along with booze, laziness and cocaine.Although whenever i am genuinely caught up i always let them know (i can count on one hand the amount of times ive genuinely forgotten).
You may be surprised that on the first occasion of 'letting someone down' with a couple to few hours notice its quite often met with a 'ill get someone else then' attitude.
Yes please do that actually as i now realise i swerved a bullet
ChocolateFrog said:
Part of the tardiness must be linked to the race to the bottom and everyone wanting the cheapest price.
As in tight fisted monkey customers keep hiring the discount incompetents? Even so, you can't blame anyone for a grown man not being able to function at the most basic level of competence without mummy to get them dressed and help them get to work other than them.
I don't understand why dome people are trying to justify his actions just because trades are busy atm.
If you don't want to do the f
king job don't say you will be over and if you don't want to do the fking job after you've agreed to do it then at least have the decency to tell the person instead of fking them about
If you don't want to do the f
king job don't say you will be over and if you don't want to do the fking job after you've agreed to do it then at least have the decency to tell the person instead of fking them about Whilst adding a negative review may aid others in their decision making, I’m always conscious that the recipient may not take too kindly to having their name publicly tarnished and the risk of potential retaliation from someone who knows where you live makes it not worthwhile IMO.
Check your lawn for sausages etc.
Check your lawn for sausages etc.
Edited by Chipstick on Sunday 20th June 23:31
clarky92 said:
The guy has screenshot the text thread (no idea why I was polite and no issue on my side) onto the review so my personal mobile number is in full view to the world of Facebook. I haven’t replied to him or made any contact since I posted the review
what to do now?
You can report the post to Facebook, pretty sure there's an option for personal details being published, they will remove it.what to do now?
Plus as a business he may be in breach of GDPR publishing your private details.
https://assets.publishing.service.gov.uk/governmen...
Or am I being a knob suggesting that?
https://assets.publishing.service.gov.uk/governmen...
Or am I being a knob suggesting that?
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