Bosch Heat Pump Tumble Dryer - WTF?
Discussion
Bosch engineer eventually came around, said it’s normal for some water to collect in the tray even though it’s plumbed-into the drain.
Other day came home to find the floor partially covered in water, and the tray completely full.
Ran a load of wet towels with the drain into a bucket, and again the tank got full and nothing in the bucket.
Called John Lewis, wh said if I’d have called two days ago they’d have exchanged it with no question, now I need another Bosch engineer visit to see what’s wrong.
I honestly don’t think anyone from either John Lewis or Bosch service know how these things are supposed to work. I’ve had almost as many versions as the the number of people I’ve spoken to.
My opinion of Bosch has gone from “brilliant” to “s
t” in 30 days. Never again.
Other day came home to find the floor partially covered in water, and the tray completely full.
Ran a load of wet towels with the drain into a bucket, and again the tank got full and nothing in the bucket.
Called John Lewis, wh said if I’d have called two days ago they’d have exchanged it with no question, now I need another Bosch engineer visit to see what’s wrong.
I honestly don’t think anyone from either John Lewis or Bosch service know how these things are supposed to work. I’ve had almost as many versions as the the number of people I’ve spoken to.
My opinion of Bosch has gone from “brilliant” to “s
t” in 30 days. Never again.
dobly said:
Can re-read the pages of your manual that show how to switch from “collect in tank to be emptied manually” to “pump out to an external drain”.
I would guess that you have interpreted one of the steps in a different way to that intended by the engineers at Bosch.
You disconnect one pipe and fit a drain instead. Remove a plug, and that’s it according to the instructions (and verified all was well by a Bosch engineer when he came round to see what was wrong).I would guess that you have interpreted one of the steps in a different way to that intended by the engineers at Bosch.
Then again, the instructions don’t even tell you how to manually empty the tank in the way that applies to this machine, so I don’t necessarily think they’re very accurate.
g40steve said:
Have got a blockage?
Friends new hp overflowed, he blew down the drain pipe & has been fine since.
He thought it could be some packaging from underneath when unpacking new machine.
Service engineer visit confirmed all good & whatever was causing the overflow was no longer an issue.
The drain did empty at one point, now nothing goes through the pipe, so unlikely to be packaging causing a blockage.Friends new hp overflowed, he blew down the drain pipe & has been fine since.
He thought it could be some packaging from underneath when unpacking new machine.
Service engineer visit confirmed all good & whatever was causing the overflow was no longer an issue.
In the second picture near your thumb, there is a hole. There should be a plug you remove on the bottom of the tray that you move to that hole.
Also, one pipe disconnect from the right position on the back, move it on to the stub at the left that will hold it. Take your extra drain pipe, plug it into the right, then other end to the drain.
Also, one pipe disconnect from the right position on the back, move it on to the stub at the left that will hold it. Take your extra drain pipe, plug it into the right, then other end to the drain.
had this, in summary
the tray always fills with water, then once full it activates a micro switch that pumps out the water. You need to remove the bung, and then link the pipe at the back of the dryer.
I did the same and tested it into a bucket to see, as the mrs and I were also confused. The bottom filter still gets a bit wet, it states this in the manual.
the mistake i made was when connecting the drain outlet up i never actualy checked the connection in the u-bend, when i checked there was acutally a little bung blocking the connection flange on the ubend. Removed that bung and all is good (for obvious reasons!)
the tray always fills with water, then once full it activates a micro switch that pumps out the water. You need to remove the bung, and then link the pipe at the back of the dryer.
I did the same and tested it into a bucket to see, as the mrs and I were also confused. The bottom filter still gets a bit wet, it states this in the manual.
the mistake i made was when connecting the drain outlet up i never actualy checked the connection in the u-bend, when i checked there was acutally a little bung blocking the connection flange on the ubend. Removed that bung and all is good (for obvious reasons!)
Joe M said:
In the second picture near your thumb, there is a hole. There should be a plug you remove on the bottom of the tray that you move to that hole.
Also, one pipe disconnect from the right position on the back, move it on to the stub at the left that will hold it. Take your extra drain pipe, plug it into the right, then other end to the drain.
The plug is there, in its storage hole.Also, one pipe disconnect from the right position on the back, move it on to the stub at the left that will hold it. Take your extra drain pipe, plug it into the right, then other end to the drain.
Bosch initially told me it should be in the bottom of the tray (which I thought would solve the issue), but obviously they were wrong.
The pipes at the back are in their correct positions. It's pretty difficult to get that wrong.
GCCP said:
had this, in summary
the tray always fills with water, then once full it activates a micro switch that pumps out the water. You need to remove the bung, and then link the pipe at the back of the dryer.
I did the same and tested it into a bucket to see, as the mrs and I were also confused. The bottom filter still gets a bit wet, it states this in the manual.
the mistake i made was when connecting the drain outlet up i never actualy checked the connection in the u-bend, when i checked there was acutally a little bung blocking the connection flange on the ubend. Removed that bung and all is good (for obvious reasons!)
The drain pipe is clear. Initially it did drain into a "test bucket", but it's now stopped doing that.the tray always fills with water, then once full it activates a micro switch that pumps out the water. You need to remove the bung, and then link the pipe at the back of the dryer.
I did the same and tested it into a bucket to see, as the mrs and I were also confused. The bottom filter still gets a bit wet, it states this in the manual.
the mistake i made was when connecting the drain outlet up i never actualy checked the connection in the u-bend, when i checked there was acutally a little bung blocking the connection flange on the ubend. Removed that bung and all is good (for obvious reasons!)
Mine doesn't have a bottom filter that gets wet - it always dry. I think you have a different machine.
Also, on ours, to drain the tray you (assuming no drain is fitted), you hold it horizontally over a sink and operate a lever on the side. There is no mention of this lever at all in the instructions.
I'm posting this expecting a "don't you think I know that!" response. However, sometimes it's the things we think we know that are the problem.
If all else fails - and there's no problem with the machine - it's the bleeding obvious usually.
https://www.youtube.com/watch?v=EffLceEMdyQ&t=...
If all else fails - and there's no problem with the machine - it's the bleeding obvious usually.
https://www.youtube.com/watch?v=EffLceEMdyQ&t=...
number2 said:
I'm posting this expecting a "don't you think I know that!" response. However, sometimes it's the things we think we know that are the problem.
If all else fails - and there's no problem with the machine - it's the bleeding obvious usually.
https://www.youtube.com/watch?v=EffLceEMdyQ&t=...
Thanks for that - I've already seen it!If all else fails - and there's no problem with the machine - it's the bleeding obvious usually.
https://www.youtube.com/watch?v=EffLceEMdyQ&t=...
I think it's a slightly different model, but it does have the emptying lever on the side of the tray, like mine.
The only different thing he's done, is remove and store the blue filter. My instructions make no mention of that step at all, so mine is still in place in the tray (confirmed as correct by the Bosch engineer who came around).
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