House insurance - what's the point?

House insurance - what's the point?

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Discussion

Huntsman

Original Poster:

8,063 posts

251 months

Tuesday 6th April 2010
quotequote all
I've been paying house insurance for 13 years, never made a claim.

Now it seems we've got a leaking hot water pipe under the bathroom floor, wood floor with tiles on top.

So I called the insurance company to make a claim, apparently its not covered. Burst pipes are not covered. The damage to the house caused by flooding is covered, but the plumbing, investigation, and work to access the leak is not covered.

Whats the point of that? In this particular case its of no use to me as a policy.

They can take their nodding dog and shove it somewhere come renewal time.

ShadownINja

76,375 posts

283 months

Tuesday 6th April 2010
quotequote all
Yes, I had a problem with a leaking water tank. Didn't bother claiming. I only have it in case of a house fire (fires are covered, right?).

Penny-lope

13,645 posts

194 months

Tuesday 6th April 2010
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Same here....I didn't even bother calling the insurance company, and thankfully got it sorted before it caused too much damage.

sleep envy

62,260 posts

250 months

Tuesday 6th April 2010
quotequote all
as always check what the policy covers before you pay the premium

Rude-boy

22,227 posts

234 months

Tuesday 6th April 2010
quotequote all
I may be a little out of date as it is a year or two since i read my policy docs but when i last looked into all of this it was just easier to pay the little extra and get Hiscox on the case.

The cheaper the insurance the less likely you are to be able to ever make a claim.


MoonMonkey

2,208 posts

214 months

Tuesday 6th April 2010
quotequote all
We had a pipe fitting come loose on the cold water tap in the upsatirs bathroom about 12 mths ago. Water pissed everywhere for a good couple of mins.

Called the ins co they sent an assessor round and got the whole of the downstairs redecorated, new ceiling in l.room, new flooring etc etc.. Only problems was the state of the house for 6 weeks.

Huntsman

Original Poster:

8,063 posts

251 months

Tuesday 6th April 2010
quotequote all
sleep envy said:
as always check what the policy covers before you pay the premium
Yes, I quite agree, in that respect I only have myself to blame.

The bit that narks me, is the continual struggle to win the business, be profitable, gain market share, preys on the unwary (let's face it, most of the nation) and provides us with a service that is not really what we want at all.

Bring back true co-operatives, afterall, the notion of insurance started exactly that way with ship owners several hundred years ago.

I've concluded that I'll pay the absolute minimum for insurance that will satisfy the mortgage company and accept that when something goes wrong I am on my own to sort it out.

Hedders

24,460 posts

248 months

Tuesday 6th April 2010
quotequote all
House insurance is a scam.

The bank owns my house, they should insure the bd.


sleep envy

62,260 posts

250 months

Tuesday 6th April 2010
quotequote all
no thanks, they'd charge you for a top whack premium plus the cost for administration

Dr_Rick

1,592 posts

249 months

Tuesday 6th April 2010
quotequote all
sleep envy said:
no thanks, they'd charge you for a top whack premium plus the cost for administration
I'll go with that; just bought a new place and the mortgage people stated a requirement for 'adequate' buildings insurance to be in place. Fine I said, give me a quote. They cam back with £162. That's not bad I thought, until I was told that that was the monthly figure. Total including £40k contents was something in the order of £2,500 per year.

LV= have 'adequate' cover for £232 pa.

Job jobbed.

Dr Rick

Wings

5,814 posts

216 months

Tuesday 6th April 2010
quotequote all
Dr_Rick said:
sleep envy said:
no thanks, they'd charge you for a top whack premium plus the cost for administration
I'll go with that; just bought a new place and the mortgage people stated a requirement for 'adequate' buildings insurance to be in place. Fine I said, give me a quote. They cam back with £162. That's not bad I thought, until I was told that that was the monthly figure. Total including £40k contents was something in the order of £2,500 per year.

LV= have 'adequate' cover for £232 pa.

Job jobbed.Dr Rick
Have you noticed the differing attitude of staff at these insurance companies, when they want the business they can’t do enough to be pleasant, phone up to make a claim, then the pleasantries change. In 30 years of home insurance, my only attempt to make a claim, on a central heating oil tank/pipe leakage, was met with “Your insurance does not cover you for that”.

My present home & contents insurance is with Sheila’s Wheels, with buildings at unlimited costs, contents at £75k for just £159 premium, with cash back on Quidco.

JustinP1

13,330 posts

231 months

Tuesday 6th April 2010
quotequote all
Huntsman said:
I've been paying house insurance for 13 years, never made a claim.

Now it seems we've got a leaking hot water pipe under the bathroom floor, wood floor with tiles on top.

So I called the insurance company to make a claim, apparently its not covered. Burst pipes are not covered. The damage to the house caused by flooding is covered, but the plumbing, investigation, and work to access the leak is not covered.

Whats the point of that? In this particular case its of no use to me as a policy.

They can take their nodding dog and shove it somewhere come renewal time.
I think you misunderstand what the policy is for.

The insurance policy covers you for *damage* to your buildings. That is what they are doing.

That insurance does not write you out a cheque to find and fix whatever problem it was in your house which caused it.

You can actually get insurance for that though. British Gas among others do it, and I have it free with my Natwest bank account.

Jonny_

4,128 posts

208 months

Tuesday 6th April 2010
quotequote all
The way I see things, I have house insurance for the following reasons:

  • The mortgage lender insists upon it
  • I can't afford to rebuild the place in the highly-unlikely-but-still-possible event of destruction by flood/fire/runaway cement lorry
  • Neither can I afford to replace everything I own if the place burns down
  • Nor if I get properly burgled - i.e. more than just a smashed window and a few hundred quids' worth of electrical tat gone
For daft stuff like a leaking pipe, a football through a window, or some twunt nicking an old bike from the shed, home insurance is a waste of money. Even if your insurance actually pays out, and the payout covers the excess, the increase in premium from making a claim will more than make up for it.

eldar

21,781 posts

197 months

Tuesday 6th April 2010
quotequote all
Jonny_ said:
The way I see things, I have house insurance for the following reasons:

  • The mortgage lender insists upon it
  • I can't afford to rebuild the place in the highly-unlikely-but-still-possible event of destruction by flood/fire/runaway cement lorry
  • Neither can I afford to replace everything I own if the place burns down
  • Nor if I get properly burgled - i.e. more than just a smashed window and a few hundred quids' worth of electrical tat gone
For daft stuff like a leaking pipe, a football through a window, or some twunt nicking an old bike from the shed, home insurance is a waste of money. Even if your insurance actually pays out, and the payout covers the excess, the increase in premium from making a claim will more than make up for it.
Mate of mine lives in Cockermouth, and got caught by the floods at the end of last year. Not just 11 feet of water in the house, but lots of structural damage thanks to the cars being washed into it.

Its turning into a huge claim!

Huntsman

Original Poster:

8,063 posts

251 months

Tuesday 6th April 2010
quotequote all
JustinP1 said:
I think you misunderstand what the policy is for.

The insurance policy covers you for *damage* to your buildings. That is what they are doing.

That insurance does not write you out a cheque to find and fix whatever problem it was in your house which caused it.

You can actually get insurance for that though. British Gas among others do it, and I have it free with my Natwest bank account.
Valid point I guess, interestingly my mum has such cover with British Gas and she says they have been brilliant.

On the plus side, after a bit of swearing and messing about, I got access, fixed the leak, once its all dried up there wont be any lasting damage.

Sticks.

8,766 posts

252 months

Wednesday 7th April 2010
quotequote all
Trouble is, wel all judge insurance by the price alone. Then when we need to claim..... I use a broker I've known for years. Maybe a little dearer, but I know what I'm getting cos he knows what I want, don't have to use a call centre, and if I have to claim, I get good advice. Worth the extra £10 or so.

Stu R

21,410 posts

216 months

Wednesday 7th April 2010
quotequote all
Always found my house insurance to be great if I'm honest. Had a few claims, one for leaking pipe wrecking the ceiling, they had the whole lot fixed and new boards put up the next day, plastered the day after. Also made a couple of claims for accidental damage to stuff, telly and a laptop (seperate claims!) and again they were great.


poo at Paul's

14,153 posts

176 months

Wednesday 7th April 2010
quotequote all
Huntsman said:
I've been paying house insurance for 13 years, never made a claim.

Now it seems we've got a leaking hot water pipe under the bathroom floor, wood floor with tiles on top.

So I called the insurance company to make a claim, apparently its not covered. Burst pipes are not covered. The damage to the house caused by flooding is covered, but the plumbing, investigation, and work to access the leak is not covered.

Whats the point of that? In this particular case its of no use to me as a policy.

They can take their nodding dog and shove it somewhere come renewal time.
Sorry to hear about your problem. I presume you have sorted it, but on the off chnace you haven't, you may well find it easier to go in from underneath, ie take a bit fo the downstairs ceiling out. Usually cheaper and easier than disturbing your tiles upstairs.

Good Luck with it!

Rags

3,642 posts

237 months

Wednesday 7th April 2010
quotequote all
poo at Paul's said:
Huntsman said:
I've been paying house insurance for 13 years, never made a claim.

Now it seems we've got a leaking hot water pipe under the bathroom floor, wood floor with tiles on top.

So I called the insurance company to make a claim, apparently its not covered. Burst pipes are not covered. The damage to the house caused by flooding is covered, but the plumbing, investigation, and work to access the leak is not covered.

Whats the point of that? In this particular case its of no use to me as a policy.

They can take their nodding dog and shove it somewhere come renewal time.
Sorry to hear about your problem. I presume you have sorted it, but on the off chnace you haven't, you may well find it easier to go in from underneath, ie take a bit fo the downstairs ceiling out. Usually cheaper and easier than disturbing your tiles upstairs.

Good Luck with it!
'poo at pauls'

Your forum name made me laugh!

Huntsman

Original Poster:

8,063 posts

251 months

Wednesday 7th April 2010
quotequote all
Rags said:
poo at Paul's said:
Huntsman said:
I've been paying house insurance for 13 years, never made a claim.

Now it seems we've got a leaking hot water pipe under the bathroom floor, wood floor with tiles on top.

So I called the insurance company to make a claim, apparently its not covered. Burst pipes are not covered. The damage to the house caused by flooding is covered, but the plumbing, investigation, and work to access the leak is not covered.

Whats the point of that? In this particular case its of no use to me as a policy.

They can take their nodding dog and shove it somewhere come renewal time.
Sorry to hear about your problem. I presume you have sorted it, but on the off chnace you haven't, you may well find it easier to go in from underneath, ie take a bit fo the downstairs ceiling out. Usually cheaper and easier than disturbing your tiles upstairs.

Good Luck with it!
'poo at pauls'

Your forum name made me laugh!
Indeed, Poo at Paul's makes me chuckle, Mrs Huntsman cant stand that advert, we live in a bungalow, so going in from under the floor would be some epic feat! Its all sorted now.