Vet lost our cats ashes what to do?
Discussion
whoami said:
Pothole said:
whoami said:
Pothole said:
okgo said:
Pothole said:
take the money, sign the paper and move on.
Quite.I would accept gladly, to be honest I wouldn't be in the least bit bothered anyway, are you going to keep all the ashes of animals you've owned over the years? Seems a tad silly to me.
Sorry.
I am very sorry that my profession has let you down in this way, but as a lot of the posts have said, your vets have been honest when they could have been otherwise. The same happened to my practice about 15 years ago, it was an awful situation where someone hadn't filled in the request for individual cremation properly, as usual, it was left to me to meet the distraught owners and try to explain the mistake. It's not a mistake I want to repeat. Once the error has occurred, what can be done but to be honest. I would hope that it will let you know that your vet isn't a liar, although the disclaimer seems insensitive at best, it is a sad reminder of our society and it litigious nature. I wish that there was an easy way to explain the cock up, but there isn't, so put yourself in your vet's shoes once you realise the error. If you don't think the situation has been satisfactorily resolved, then approach your vet about it and if no joy then get in touch with the RCVs, our governing body, but I would think the vet's admission of a mistake would prevent any major complaint. Not much help I guess but it's how I would see it, mistake, own up and apologise. Sorry from vets in general, should do better.
I think I would be upset, but also accept it was human error, I would take the offer and sign the form. sadly like thevet said, the way of the world now is that they have to get such signatures on forms, as there are always people out there that would see this as a money making oppertunity, you clearly are not like this but there are some out there!
sorry for your loss, and the continued hurt over this.
perhaps the money could go towards a new cat? or if you dont want the money, like above cats protection or something, perhaps sponsor a cage in your cats memory?
sorry for your loss, and the continued hurt over this.
perhaps the money could go towards a new cat? or if you dont want the money, like above cats protection or something, perhaps sponsor a cage in your cats memory?
Hi Thevet - totally agree..its just human error at the end of the day & we were grateful for their honesty. As you say it was more about the insensitive issue of asking to sign a legal document that annoyed us (no intention of claiming/suing or reporting to governing body)
Pothole - same as above really.
And stop gunning for an 'internet argument' Whoami was right in questioning your post, I thought the same to be honest but could not be bothered getting involved in some keyboard fighting with someone who just wishes to show he's emotionally tougher about aminals to a bunch of car ethusiasts on a forum.
Pothole - same as above really.
And stop gunning for an 'internet argument' Whoami was right in questioning your post, I thought the same to be honest but could not be bothered getting involved in some keyboard fighting with someone who just wishes to show he's emotionally tougher about aminals to a bunch of car ethusiasts on a forum.
Soir said:
Hi Thevet - totally agree..its just human error at the end of the day & we were grateful for their honesty. As you say it was more about the insensitive issue of asking to sign a legal document that annoyed us (no intention of claiming/suing or reporting to governing body)
Pothole - same as above really.
And stop gunning for an 'internet argument' Whoami was right in questioning your post, I thought the same to be honest but could not be bothered getting involved in some keyboard fighting with someone who just wishes to show he's emotionally tougher about aminals to a bunch of car ethusiasts on a forum.
fair enough. Still can't see it as offensive. Has to cover his arse unfortunately.Pothole - same as above really.
And stop gunning for an 'internet argument' Whoami was right in questioning your post, I thought the same to be honest but could not be bothered getting involved in some keyboard fighting with someone who just wishes to show he's emotionally tougher about aminals to a bunch of car ethusiasts on a forum.
A strange episode really, with regards to asking you to sign something. I can't work out what you could reasonably sue for anyway. There is no precedent of a successful claim for 'emotional distress' with regards to veterinary negligence in the UK, and presumably you had your money back for the cost of the individual cremation.
Yes it was negligent, but caused no monetary loss to yourself, and I very much doubt the RCVS would find any professional misconduct (arranging a private cremation is hardly an act of veterinary surgery!).
I think I would have grovelled (a lot), possibly refunded the entire cost of the euthanasia procedure, and reassured the owner that procedures had been changed so the error could not happen again.
You have my sympathy.
Yes it was negligent, but caused no monetary loss to yourself, and I very much doubt the RCVS would find any professional misconduct (arranging a private cremation is hardly an act of veterinary surgery!).
I think I would have grovelled (a lot), possibly refunded the entire cost of the euthanasia procedure, and reassured the owner that procedures had been changed so the error could not happen again.
You have my sympathy.
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