Qatar cancelled flight, weird way to tell me.
Discussion
My wife had a flight booked to the Philippines, for yesterday.
Thursday I got an email telling me she could check in. (I booked her flights on my account) printed boarding passes, all ready to go.
Yesterday I checked my email midday and there was an email from some woman in the Philippines, not on Qatar Airways heading or logo email, telling me:
"For commercial reason our flight days from/to Angeles Clark (CRK) has been reduce and because of that your flight was affected.
We will be very glad to hear from you as soon you received this email.
Thanks and best regards
Gretchen C. Tolentino
Reservations and Ticketing Supervisor "
She asked me to phone her in the Philippines but instead I checked the webpage, found the flight was indeed cancelled and wife had been booked a day earlier, which was Saturday. I called Qatar in london and I told the guy who answered that that wasn't happening, and managed to rebook the same flight in a weeks time for no charge.
What a chaotic way to reschedule a flight! They have all my contact details, home phone, mob number etc, as I have been a gold or silver FF for years with them, but they ask some woman in the Philippines to contact me on her personal mail. I'm surprised she didn't go direct into my Spam box.
Thursday I got an email telling me she could check in. (I booked her flights on my account) printed boarding passes, all ready to go.
Yesterday I checked my email midday and there was an email from some woman in the Philippines, not on Qatar Airways heading or logo email, telling me:
"For commercial reason our flight days from/to Angeles Clark (CRK) has been reduce and because of that your flight was affected.
We will be very glad to hear from you as soon you received this email.
Thanks and best regards
Gretchen C. Tolentino
Reservations and Ticketing Supervisor "
She asked me to phone her in the Philippines but instead I checked the webpage, found the flight was indeed cancelled and wife had been booked a day earlier, which was Saturday. I called Qatar in london and I told the guy who answered that that wasn't happening, and managed to rebook the same flight in a weeks time for no charge.
What a chaotic way to reschedule a flight! They have all my contact details, home phone, mob number etc, as I have been a gold or silver FF for years with them, but they ask some woman in the Philippines to contact me on her personal mail. I'm surprised she didn't go direct into my Spam box.
Edited by King Herald on Monday 17th July 17:31
Not great but at least they tried to contact you, unlike BA several years ago who cancelled our honeymoon flight but failed to let us know so we turned up at the airport to be told they hadn't run that route on Sundays for 3 months. To be fair they got us on another flight (which left earlier!) and then a connection so we only lost about 3 hours but still.
I found the answer to that last one: they had already changed the flight date so check in was brought forward a day.
Unfortunatly they didn't think it necessary to actually inform us, and of course I never noticed the date had changed on the check in page, all I did was click 'check in' and print the boarding passes.
In 23 years of working offshore, probably a thousand + individual flights, I have only once had this happen before.
I have never heard of check in being up to 30 days in advance, ever. 48 hours is the most I have seen. Seat selection can be done well in advance, but not check in.
Unfortunatly they didn't think it necessary to actually inform us, and of course I never noticed the date had changed on the check in page, all I did was click 'check in' and print the boarding passes.
In 23 years of working offshore, probably a thousand + individual flights, I have only once had this happen before.
I have never heard of check in being up to 30 days in advance, ever. 48 hours is the most I have seen. Seat selection can be done well in advance, but not check in.
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