Frozen Cottage. Refund rights?

Frozen Cottage. Refund rights?

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Discussion

Hard-Drive

4,079 posts

229 months

Friday 5th January 2018
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4x4Tyke said:
Super_G said:
Within an hour the main circuit fuse blew due to the load. The property manager didn’t know where the fuse box was and couldn’t help. After two hours I tracked down the box. Unfortunately, fridge food had to be thrown away.
How on earth do you handle real life?

Two hours to find a fuse box!

You threw food away because the fridge was not working in a freezing cottage.

banghead
st, we've got a problem here. If food goes off after two hours in a thermally insulated fridge in a freezing cold cottage in the Cotswolds in December, how the bloody hell am I going to get my shopping home in July?

nigelonich

1,017 posts

220 months

Wednesday 17th January 2018
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Pistom said:
I think the problem with some cottage owners is that they forget that each guest is on their holiday. They have paid often hard earned money to spend a big proportion of their free time to enjoy themselves.
^ 100%.

edthedead

374 posts

182 months

Thursday 18th January 2018
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I think renters also need to remember its a property you are renting and, like your own property, things break or go wrong. What makes the difference though is what the owner does to resolve the problem... or what you can do yourself to help (like you would at home). The owners may not visit the property that regularly so may not know about issues if no one mentions them!

Pistom

4,968 posts

159 months

Friday 19th January 2018
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edthedead said:
I think renters also need to remember its a property you are renting and, like your own property, things break or go wrong. What makes the difference though is what the owner does to resolve the problem... or what you can do yourself to help (like you would at home). The owners may not visit the property that regularly so may not know about issues if no one mentions them!
And a holiday let isn't hotel accommodation. Whilst you wouldn't expect a guest to wash their towels and bedding, they shouldn't leave the place with dirty crockery and rubbish in internal bins.

steveo3002

10,525 posts

174 months

Friday 19th January 2018
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you just sound like a cry baby wanting a refund , no way does any food ruin in a fridge after 2 hrs , doesnt take 2 hours to find a fuse box