TUI - The hidden costs of moving
Discussion
Chipper said:
i can’t see how anybody could book with these companies again after this. They discourage you to pay for the holiday by credit card by using excessive fees. I am now stuck in limbo as we paid by BACS and the only thing 8 can do is write to my MP
I didn't think it was legal to have a price differential between cc and other methods?irocfan said:
Chipper said:
i can’t see how anybody could book with these companies again after this. They discourage you to pay for the holiday by credit card by using excessive fees. I am now stuck in limbo as we paid by BACS and the only thing 8 can do is write to my MP
I didn't think it was legal to have a price differential between cc and other methods?PF62 said:
Silverage said:
You can’t charge any more if a customer chooses to use a card. Our local Indian restaurant gets round this by offering a 10% discount for cash.
I doubt that has anything to do with credit card fees!Silverage said:
PF62 said:
Silverage said:
You can’t charge any more if a customer chooses to use a card. Our local Indian restaurant gets round this by offering a 10% discount for cash.
I doubt that has anything to do with credit card fees!Road2Ruin said:
Silverage said:
PF62 said:
Silverage said:
You can’t charge any more if a customer chooses to use a card. Our local Indian restaurant gets round this by offering a 10% discount for cash.
I doubt that has anything to do with credit card fees!Fun fact: I’ve still got £30 cash in my wallet which was earmarked for a takeaway from here and they closed a day or so after the lockdown came in. Everything I’ve bought in person since then has gone on my card.
Silverage said:
Road2Ruin said:
Silverage said:
PF62 said:
Silverage said:
You can’t charge any more if a customer chooses to use a card. Our local Indian restaurant gets round this by offering a 10% discount for cash.
I doubt that has anything to do with credit card fees!Fun fact: I’ve still got £30 cash in my wallet which was earmarked for a takeaway from here and they closed a day or so after the lockdown came in. Everything I’ve bought in person since then has gone on my card.
See link here from bbc...https://www.google.co.uk/amp/s/www.bbc.co.uk/news/amp/uk-england-46876577
The long and the short of the link is that some companies were offering discount by paying by other methods and trading standards got involved.
The price MUST be the same you cannot legally offer discount for cash.
The University of Hull was found to be offering a 2% discount for students choosing to pay their fees by means other than a credit card, which Sylvia Rook from the Chartered Trading Standards Institute said was "no different" to a card surcharge.
I agree, I think it is too, but like you I struggled to find the actual law making it so in these circumstances. In the end I lost interest and started taking money out from the ATM over the road so claim my 10% discount.
Anyway, apologies for the thread derailment here.
To try and get it back on track a little I was listening to the travel guy Simon Calder on the radio on the way to the supermarket earlier and he was asked about how he saw international holiday travel starting up again and by and large he reckoned some of it would be going again by the end of May with virtually everything back up and running by the end of June. I must admit I am doubtful. Just today the Italian authorities have said bars and restaurants will be the very last things to come off lockdown and be allowed to reopen.
Anyway, apologies for the thread derailment here.
To try and get it back on track a little I was listening to the travel guy Simon Calder on the radio on the way to the supermarket earlier and he was asked about how he saw international holiday travel starting up again and by and large he reckoned some of it would be going again by the end of May with virtually everything back up and running by the end of June. I must admit I am doubtful. Just today the Italian authorities have said bars and restaurants will be the very last things to come off lockdown and be allowed to reopen.
Butter Face said:
Anyone got any money back yet then?
It’ll be 4 weeks this Thursday since ours was cancelled.
Looking at Twitter, it seems pretty much nobody aside from maybe an early few have actually got any money back. I think it's very unlikely to be due to 'slow processing', more like protecting cash flow for as long as possible. Ours has been cancelled for a month too but we haven't even had a call yet so based on that probably many, many months away from a refund.It’ll be 4 weeks this Thursday since ours was cancelled.
It's hard to imagine Tui going under, with Thomas Cook gone they basically are the package holiday industry in the UK now, particuarly down south where Jet2 do not operate. Whilst the package holiday is shrinking, it's still a hugely popular way to go away as a family.
and by far the easiest way to do that was Tui.I was cancelled on the 19th March in store they should have paid me via BACS within 7-10 days it is now 4 weeks as of tomorrow. I should be away now I am going to have to get the credit card company involved now they owe me 14k I deliberately used credit card after the Thomas Cook fiasco.
There are lots of rumours circulating that they are witholding refunds whilst lobbying hard to get the rules changed so that they can give vouchers instead of cash refunds, I'm not sure how plausible that is, the fallout would be huge though and presumably we would still have credit card chargebacks to fall back on if so?
I'd be more than happy to rebook if the prices were actually acceptable for an equivalent holiday during the same week next year, so they are their own worst enemy in that respect. We paid £1796 for a week all inclusive in Tenerife (2 adults and one child) leaving on Easter Monday, the exact same holiday on Easter Monday next year is currently £3005.
I'd be more than happy to rebook if the prices were actually acceptable for an equivalent holiday during the same week next year, so they are their own worst enemy in that respect. We paid £1796 for a week all inclusive in Tenerife (2 adults and one child) leaving on Easter Monday, the exact same holiday on Easter Monday next year is currently £3005.
Edited by ukaskew on Wednesday 15th April 13:37
If the government allow them to breach their contracts with customers and not reimburse them then it’s a disgrace.
Anyone know what the situation is regarding direct debits? From memory I paid an initial deposit and then 6 x DDs for the balance, is there any recourse through the bank on the DD payments?
My bank were very helpful when someone I purchased from - on a debit not credit card - went into administration and gave us a full refund. Tempted to give the bank a call and try to cut TUI out altogether. I called them a week or so ago and was told that they will refund me but not until they’ve contacted me as they’re contacting customers in departure date order and were still some way off of my date (9th May).
But reading social media etc I’m not confident in seeing that money any time soon.
Anyone know what the situation is regarding direct debits? From memory I paid an initial deposit and then 6 x DDs for the balance, is there any recourse through the bank on the DD payments?
My bank were very helpful when someone I purchased from - on a debit not credit card - went into administration and gave us a full refund. Tempted to give the bank a call and try to cut TUI out altogether. I called them a week or so ago and was told that they will refund me but not until they’ve contacted me as they’re contacting customers in departure date order and were still some way off of my date (9th May).
But reading social media etc I’m not confident in seeing that money any time soon.
FYI I’ve just spoken to Halifax just to establish the facts - in eager anticipation of a call from TUI at some point - and they’ve said that if TUI do not follow through on what they’re promising in the stated timescale then they can look to step in, so if possible I need to get an email from TUI stating the last day by which I should receive the refund.
So if they’re saying 7 days and you’re still waiting weeks after that conversation I’d give your bank a call.
This was all paid through the current account not a credit card.
So if they’re saying 7 days and you’re still waiting weeks after that conversation I’d give your bank a call.
This was all paid through the current account not a credit card.
I have started a charge back yesterday as now over 28 days since I was promised a refund. So time to start a new wait period for that as opposed to First Choices indefinite one.
Very disappointed in the lack of communication from first choice(tui) over the whole affair except for generic copy paste replys to facebook messages and when I did speak to a human robotic answers.
If they were up front and said you will get a refund but after certain market conditions etc. have been met I would have been happier to wait but the fact that they have promised so much refunds etc. for everyone that I can see online not receiving them make it very suspect and underhanded to me.
Very disappointed in the lack of communication from first choice(tui) over the whole affair except for generic copy paste replys to facebook messages and when I did speak to a human robotic answers.
If they were up front and said you will get a refund but after certain market conditions etc. have been met I would have been happier to wait but the fact that they have promised so much refunds etc. for everyone that I can see online not receiving them make it very suspect and underhanded to me.
Tyre Smoke said:
There are millions of people involved worldwide here. And only a skeleton staff to process it all.
To be fair that’s a very lazy excuse for an organisation the size of TUI. This isn’t a 2 man independent travel agent. There’s no justification at all for not immediately processing automatic refunds for any customers who have been advised that their holiday isn’t proceeding. Bet it wouldn’t take 4 weeks for them to allow me to book and pay for a new holiday....
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