TUI - The hidden costs of moving
Discussion
Just had an email from Tui.
The promised May 1st date for credit vouchers (for those travelling before April 16th) will not be met, now due May 15th.
So that'll be 60 days since our holiday was cancelled just to get a voucher. If like us you can't spend hours on the phone it's hard to know what else to do.
The promised May 1st date for credit vouchers (for those travelling before April 16th) will not be met, now due May 15th.
So that'll be 60 days since our holiday was cancelled just to get a voucher. If like us you can't spend hours on the phone it's hard to know what else to do.
croyde said:
I bet the new holiday in Sept we have our eye on, currently at a good price, has gone up by then.
Fekin out of order.
From the comments from airline and airport CEOs on Breakfast TV this morning, you me and and everyone else will not be holidaying anywhere in September, and probably not until mid 2021.Fekin out of order.
R.
I'm really looking forward to my £12k holiday in Jamaica in July. 
Can't wait to see how that pans out, currently all TUI holidays after June 11th are going ahead. Except Jamaica has it's borders closed to all but freight and the hotel is also closed and mothballed. Shall expect my vouchers in December.
Can't wait to see how that pans out, currently all TUI holidays after June 11th are going ahead. Except Jamaica has it's borders closed to all but freight and the hotel is also closed and mothballed. Shall expect my vouchers in December.
The Leaper said:
croyde said:
I bet the new holiday in Sept we have our eye on, currently at a good price, has gone up by then.
Fekin out of order.
From the comments from airline and airport CEOs on Breakfast TV this morning, you me and and everyone else will not be holidaying anywhere in September, and probably not until mid 2021.Fekin out of order.
R.
I guess the gamble is book Sept and then expect refund or voucher when it's obvious it can't be done.
Well I tried the number given to ask for a refund several times today. Apparently they're getting lots of calls and cut me off after 94 seconds everytime.
I've sent them a few messages, and I don't have time to hang on the phone for days. They have 14 days from the email they sent me to respond and refund otherwise I'm turning to my bank to sort out for me.
I've sent them a few messages, and I don't have time to hang on the phone for days. They have 14 days from the email they sent me to respond and refund otherwise I'm turning to my bank to sort out for me.
Got our voucher credit today with 20% 'bonus'. Due to travel on April 13th so was one of the last never to get a call back when they were doing that.
Unfortunately that still leaves us £750 short of booking the same holiday on the same date next year due to the staggering price increases.
Unfortunately that still leaves us £750 short of booking the same holiday on the same date next year due to the staggering price increases.
I just shifted our hol in August to August 2021 and it's within £50 of the same price (all done online). I wouldn't have accepted a large increase even though it would have cost me a cancellation fee, I wasn't prepared to pay the balance and wait potentially months for cancellation/refund/voucher. If TUI have issues I will lose a small deposit (or maybe credit card refund), I can live with that in times like these.
Still not had our voucher.
Checked to move our holiday forward to the same time next year.
Holiday isn't actually that bad price comparison wise after you remove the 20% discount - it's within £100
However this year we'd upgraded the room... try that next year and it removes the free child place and ultimately bumps the price up by £500
If I could move it to next year for the same cost or very similar i'd do it and they could keep my money interest free for a year.
As it is i'll just take the refund.
Checked to move our holiday forward to the same time next year.
Holiday isn't actually that bad price comparison wise after you remove the 20% discount - it's within £100
However this year we'd upgraded the room... try that next year and it removes the free child place and ultimately bumps the price up by £500
If I could move it to next year for the same cost or very similar i'd do it and they could keep my money interest free for a year.
As it is i'll just take the refund.
Dan_1981 said:
Still not had our voucher.
Checked to move our holiday forward to the same time next year.
Holiday isn't actually that bad price comparison wise after you remove the 20% discount - it's within £100
However this year we'd upgraded the room... try that next year and it removes the free child place and ultimately bumps the price up by £500
If I could move it to next year for the same cost or very similar i'd do it and they could keep my money interest free for a year.
As it is i'll just take the refund.
This was basically our train of thought, but frankly the thought of trying to get through to them on the phone (and the fact that we do want to book another holiday) means ultimately they are probably going to keep our money.Checked to move our holiday forward to the same time next year.
Holiday isn't actually that bad price comparison wise after you remove the 20% discount - it's within £100
However this year we'd upgraded the room... try that next year and it removes the free child place and ultimately bumps the price up by £500
If I could move it to next year for the same cost or very similar i'd do it and they could keep my money interest free for a year.
As it is i'll just take the refund.
I guess they are banking on exactly that, make it as hard as humanly possible to obtain a refund (I've seen screenshots of people phoning 80 times in one day as they cut off when the lines become overloaded) and hope that people give in and and find another holiday instead. I mean technically I'm sure creating a voucher + 20% system that you can use online is way, way more complex than allowing us to tick a box to ask for a refund.
ukaskew said:
This was basically our train of thought, but frankly the thought of trying to get through to them on the phone (and the fact that we do want to book another holiday) means ultimately they are probably going to keep our money.
I guess they are banking on exactly that, make it as hard as humanly possible to obtain a refund (I've seen screenshots of people phoning 80 times in one day as they cut off when the lines become overloaded) and hope that people give in and and find another holiday instead. I mean technically I'm sure creating a voucher + 20% system that you can use online is way, way more complex than allowing us to tick a box to ask for a refund.
Well obviously. The last thing they want to do is give you your money back.I guess they are banking on exactly that, make it as hard as humanly possible to obtain a refund (I've seen screenshots of people phoning 80 times in one day as they cut off when the lines become overloaded) and hope that people give in and and find another holiday instead. I mean technically I'm sure creating a voucher + 20% system that you can use online is way, way more complex than allowing us to tick a box to ask for a refund.
Supposed to be travelling on Sat, still no contact from TUI beyond generic email about the refund credit that may or may not materialise in the next 4 weeks.
We can amend our holiday now and rebook the exact same holiday for the dates we’d want next year, for an extra £62.
Don’t know whether to just suck it up and do that or sit tight until the refund credit materialises and hope that we can get a room upgrade with the 20% ‘bonus’ (though in reality fully expecting the base holiday to magically go up by 20% by the time everyone is in receipt of a 20% top up....)
What would you do? We definitely want the same holiday next year on the assumption that we are back to some form or normality by then. We don’t need the cash for anything else (and will only spend it on another hol same time next year even if we got it back) so going on a wild goose chase for a refund seems pointless.
Part of me doesn’t want to pay them anything - even if it is only £62 - after the shoddy way they’ve gone about all of this, but part of me says just do it and forget about it and not worry for the next 4 weeks that the price will just rise and rise....
We can amend our holiday now and rebook the exact same holiday for the dates we’d want next year, for an extra £62.
Don’t know whether to just suck it up and do that or sit tight until the refund credit materialises and hope that we can get a room upgrade with the 20% ‘bonus’ (though in reality fully expecting the base holiday to magically go up by 20% by the time everyone is in receipt of a 20% top up....)
What would you do? We definitely want the same holiday next year on the assumption that we are back to some form or normality by then. We don’t need the cash for anything else (and will only spend it on another hol same time next year even if we got it back) so going on a wild goose chase for a refund seems pointless.
Part of me doesn’t want to pay them anything - even if it is only £62 - after the shoddy way they’ve gone about all of this, but part of me says just do it and forget about it and not worry for the next 4 weeks that the price will just rise and rise....
I've just done a little further reading about using the 'booking incentive' and found this....
'When you make an alternative booking for a TUI, First Choice, Marella Cruises or TUI River Cruises package holiday using your refund credit, we will recognise that you are using that refund credit and will also give you a booking incentive of up to 20 % of the value of your refund credit. The booking incentive will be applied to your alternative booking after the refund credit has been applied and only applies to alternative bookings that cost more than your refund credit. If your alternative booking costs less than 120 % of the cost of your refund credit, your booking incentive will be capped at the cost of your alternative booking'
Which suggests that you can't use the discount to make next years holiday cheaper than the current one....
So I guess you could cover the cost of the room upgrade as you mention but won't be making the holiday cheaper than the current one.
'When you make an alternative booking for a TUI, First Choice, Marella Cruises or TUI River Cruises package holiday using your refund credit, we will recognise that you are using that refund credit and will also give you a booking incentive of up to 20 % of the value of your refund credit. The booking incentive will be applied to your alternative booking after the refund credit has been applied and only applies to alternative bookings that cost more than your refund credit. If your alternative booking costs less than 120 % of the cost of your refund credit, your booking incentive will be capped at the cost of your alternative booking'
Which suggests that you can't use the discount to make next years holiday cheaper than the current one....
So I guess you could cover the cost of the room upgrade as you mention but won't be making the holiday cheaper than the current one.
Dan_1981 said:
So I guess you could cover the cost of the room upgrade as you mention but won't be making the holiday cheaper than the current one.
I spent my lunch hour with my code+20% in hand and we are willing to go in May half term or the summer holidays next year. A room upgrade was the last thing on my mind, in fact the only thing I did was ask my wife what she felt was an appropriate additional expense just to get an equivalent holiday.For us at least, 20% seemed to be the minimum like for like increase across the board.
Medium term it's hard to know if holiday prices will rocket as we've had a year without them, or if financial pressures and fear of the virus will cause price drops next year.
Update on my Tui situation
Holiday cancelled 21/3 and received email same day to say refund would go onto card within 28 days.
Still no refund 6.5 weeks later.
Now trying to do a section 75 claim but Halifax are as bad as Tui for putting you on hold. Not really sure whether to even claim it via the travel insurance.
Holiday cancelled 21/3 and received email same day to say refund would go onto card within 28 days.
Still no refund 6.5 weeks later.
Now trying to do a section 75 claim but Halifax are as bad as Tui for putting you on hold. Not really sure whether to even claim it via the travel insurance.
Dan_1981 said:
I've just done a little further reading about using the 'booking incentive' and found this....
'When you make an alternative booking for a TUI, First Choice, Marella Cruises or TUI River Cruises package holiday using your refund credit, we will recognise that you are using that refund credit and will also give you a booking incentive of up to 20 % of the value of your refund credit. The booking incentive will be applied to your alternative booking after the refund credit has been applied and only applies to alternative bookings that cost more than your refund credit. If your alternative booking costs less than 120 % of the cost of your refund credit, your booking incentive will be capped at the cost of your alternative booking'
Which suggests that you can't use the discount to make next years holiday cheaper than the current one....
So I guess you could cover the cost of the room upgrade as you mention but won't be making the holiday cheaper than the current one.
Yes I wasn’t expecting to make the booking cheaper. Say we paid £2500, the 20% top up, as I understand it, means that we will be able to use it to book something up to the value of £3,000 without funding that difference ourselves. 'When you make an alternative booking for a TUI, First Choice, Marella Cruises or TUI River Cruises package holiday using your refund credit, we will recognise that you are using that refund credit and will also give you a booking incentive of up to 20 % of the value of your refund credit. The booking incentive will be applied to your alternative booking after the refund credit has been applied and only applies to alternative bookings that cost more than your refund credit. If your alternative booking costs less than 120 % of the cost of your refund credit, your booking incentive will be capped at the cost of your alternative booking'
Which suggests that you can't use the discount to make next years holiday cheaper than the current one....
So I guess you could cover the cost of the room upgrade as you mention but won't be making the holiday cheaper than the current one.
So if base price of next years identical holiday is £2,600 and £300 for a room upgrade, my understanding is that it’s within the 120% and thus will cost us nothing.
But what I envisage happening is that once everyone is in receipt of a 20% ‘bonus’, suddenly price rises across the board will happen....
We opted for a rebook, moved all the way to summer holidays 2021, good availability meant prices were still pretty reasonable (and plenty of free child places still knocking about).
Easter and May half terms were shocking, but I guess those are the obvious go-tos at the moment in terms of rebooking.
Easter and May half terms were shocking, but I guess those are the obvious go-tos at the moment in terms of rebooking.
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