Virgin what constitutes a canceled flight
Discussion
Quick one,
I have looked but cannot find the answer.
Got flights booked for NYC the 17 next month, uk gov says cannot fly, Virgin will not refund unless the flight it canceled.
Now are they running flights that people cannot take just to get out refunding them ?
OR have i got it wrong
I have looked but cannot find the answer.
Got flights booked for NYC the 17 next month, uk gov says cannot fly, Virgin will not refund unless the flight it canceled.
Now are they running flights that people cannot take just to get out refunding them ?
OR have i got it wrong
I don't know the terms for the Virgin flights you booked, but you may be able to cancel and receive a voucher redeemable against future bookings. If they cancel then you are entitled to cash refund.
You may have to call their bluff and play the waiting game to get the refund.
My BA Vegas flight was time changed and cabin downgraded over the last few months at which point I could have received a refund. I gambled on the flight going ahead and accepted the changes, losing the chance of the cash refund if I wanted to cancel.
The flight was finally cancelled yesterday and I got the refund today.
Check the Ts and Cs though
You may have to call their bluff and play the waiting game to get the refund.
My BA Vegas flight was time changed and cabin downgraded over the last few months at which point I could have received a refund. I gambled on the flight going ahead and accepted the changes, losing the chance of the cash refund if I wanted to cancel.
The flight was finally cancelled yesterday and I got the refund today.
Check the Ts and Cs though
chippy348 said:
Quick one,
I have looked but cannot find the answer.
Got flights booked for NYC the 17 next month, uk gov says cannot fly, Virgin will not refund unless the flight it canceled.
Now are they running flights that people cannot take just to get out refunding them ?
OR have i got it wrong
They’re doing three flights per day for freight so not much chance of it being cancelled.I have looked but cannot find the answer.
Got flights booked for NYC the 17 next month, uk gov says cannot fly, Virgin will not refund unless the flight it canceled.
Now are they running flights that people cannot take just to get out refunding them ?
OR have i got it wrong
If you don’t want a voucher then claim on your travel insurance.
Sheepshanks said:
They’re doing three flights per day for freight so not much chance of it being cancelled.
If you don’t want a voucher then claim on your travel insurance.
I dont get how they can offer a product that you cannot take by law ? If you don’t want a voucher then claim on your travel insurance.
From the looks of it, if we dont take the flight (which we cannot) we loose our money unless we ask them for a voucher.
What i am saying is Virgin have not come to us with saying "we know you cannot fly what do you want to do" it seems it is left up to the customer to be proactive
There are circumstances in which you could take the flight.
Let’s face it, they’re not going to be keen to refund. We were lucky with our Man to Mco flight - they squashed two per day into one, with ours dropped. So we got a refund but they argued hard that it was a time change, before eventually giving up.
Let’s face it, they’re not going to be keen to refund. We were lucky with our Man to Mco flight - they squashed two per day into one, with ours dropped. So we got a refund but they argued hard that it was a time change, before eventually giving up.
chippy348 said:
Sheepshanks said:
They’re doing three flights per day for freight so not much chance of it being cancelled.
If you don’t want a voucher then claim on your travel insurance.
I dont get how they can offer a product that you cannot take by law ? If you don’t want a voucher then claim on your travel insurance.
From the looks of it, if we dont take the flight (which we cannot) we loose our money unless we ask them for a voucher.
What i am saying is Virgin have not come to us with saying "we know you cannot fly what do you want to do" it seems it is left up to the customer to be proactive
Simple, really.
I think the airlines' attitude to refunds is not doing them any favours, but they know that when things get back to normal we'll all be back on their planes and all the aggravation they have created will be ignored.
R.
The Leaper said:
You say you cannot take the product by law. Wrong. The product is not illegal. A person is allowed to travel internationally for legally permitted reasons, hence the need for the airlines to maintain flights, albeit in a limited way. So, it's up to you to decide if the reason for you flight is legal or not, which is not the airline's problem. If it is not a legal reason, you cannot travel, and the airline cannot accept you, again not the airline's problem.
Exactly...strange argument. May as well claim that Volvo shouldn't be allowed to sell trucks because I don't have a license to drive them.The Leaper said:
You say you cannot take the product by law. Wrong. The product is not illegal. A person is allowed to travel internationally for legally permitted reasons,
I think it's arguable either way - it is illegal... unless you have a permitted reason. Also, while not illegal, it's highly inadvisable to travel against the FCO's advice which is still advising against all but essential travel to the US.
You also wouldn't be allowed to get on the plane as the US is still banning Brits without special authorisation.
There's some argument that frustration of contract may help people in the OPs case. Some credit card companies are helpful with section 75 claims but many aren't and airlines have been challanging chargebacks.
It’s not a question of legality. They will eventually cancel the flight it’s just that they are dragging their feet so they can hold onto your money for a bit longer. We’re in the same situation with flights booked for 17 April. Up until the latest announcement from the government Virgin were waiting up until two weeks before the flight was due to depart before cancelling. They could obviously stretch this out to 17 May now if they wanted to but it looks like they’d rather have the cash in their bank rather than the goodwill from their customers.
Tui and BA have already cancelled all of theirs up until 17 May, the earliest possible time they will be allowed again.
Tui and BA have already cancelled all of theirs up until 17 May, the earliest possible time they will be allowed again.
Silverage said:
Tui and BA have already cancelled all of theirs up until 17 May, the earliest possible time they will be allowed again.
BA haven't cancelled everything - they're still flying to a bunch of places, look at their live flight status, or LHR departures.That's the OP's problem - the Virgin flight he's booked on is still going. Looks like Virgin have three flights per day to JFK - you can book for tomorrow.
Sheepshanks said:
Silverage said:
Tui and BA have already cancelled all of theirs up until 17 May, the earliest possible time they will be allowed again.
BA haven't cancelled everything - they're still flying to a bunch of places, look at their live flight status, or LHR departures.That's the OP's problem - the Virgin flight he's booked on is still going. Looks like Virgin have three flights per day to JFK - you can book for tomorrow.
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