Singapore Airlines Cancellation - this seem right?
Discussion
Singapore Airlines have cancelled one of our flights, and as we booked through an agent, we have to deal with it via that agent.
Route back is Singapore - Frankfurt - Edinburgh, and the last leg was cancelled. Looking at the schedules, we can opt for a later flight back to Frankfurt, arriving the next day, and then get a connecting flight no problem. We can live with that, gets us another day in Singapore and an overnight flight so should get some kip. The only issue is,
The "Singapore" Airlines flight offered by the agent is actually a codeshare on a Lufthansa Airlines 747.
Departing at almost the same time, there's a Singapore Airlines A380.
Obv. would prefer to be on an A380 for a flight that length, but the agent has told us they have to "get approval" from Singapore Airlines for this, though they could offer us the codeshared flight without. Apparently it takes 3-5 days for this approval to happen (or be refused)
Is this tale likely to be legitimate, or is it just travel-agent flannel to shove us on a poorer flight that's probably cheaper for them? The original booking was Singapore planes on the long flights.
Route back is Singapore - Frankfurt - Edinburgh, and the last leg was cancelled. Looking at the schedules, we can opt for a later flight back to Frankfurt, arriving the next day, and then get a connecting flight no problem. We can live with that, gets us another day in Singapore and an overnight flight so should get some kip. The only issue is,
The "Singapore" Airlines flight offered by the agent is actually a codeshare on a Lufthansa Airlines 747.
Departing at almost the same time, there's a Singapore Airlines A380.
Obv. would prefer to be on an A380 for a flight that length, but the agent has told us they have to "get approval" from Singapore Airlines for this, though they could offer us the codeshared flight without. Apparently it takes 3-5 days for this approval to happen (or be refused)
Is this tale likely to be legitimate, or is it just travel-agent flannel to shove us on a poorer flight that's probably cheaper for them? The original booking was Singapore planes on the long flights.
shtu said:
Singapore Airlines have cancelled one of our flights, and as we booked through an agent, we have to deal with it via that agent.
Yes, because you booked via an agent, your contract is with the agent. The agent's contract is with the airline. The airline only has to provide "equivalent" services, this does mean using a codeshare is 100% legit.
As you booked via an agent, you are pretty much at the top of the list to get bumped simply because the airline won't ever get the flack for it. This is why I always recommend booking direct because the agent is not obligated to do anything.
Having travelled on both Singapore and Luftwaffe, I can categorically state that a LH flight is nowhere near the same quality as an SQ flight.
You've got to deal with the agent as that is who you've booked through. Hopefully they're a decent one and impress upon them that you'd prefer to fly Singapore, even an SQ 777/350 will be far better than anything in the LH fleet of sardine cans (not to mention the terrible food you'd be served on LH). BTW, the SQ A380 are amongst the best aircraft flying so best of luck.
The whole point of an 'agent' is that they can bind the principal, the statement you have a contract with the 'agent' is wrong. But the agent can only act within the limits of authority given to the agent, it is a std term of most agency agreements that certain transactions are behind the agents authority. I see nothing unusual with what you describe
Thanks guys, let's hope the agent puts some effort in, Iroinically, it was the short Frankfurt to Edinburgh leg that was cancelled, which was a Lufthansa flight.
The A380 really is a cut above, even down in the insufferable peasant's hellhole of economy.
I'm very important don't you know, have you seen my Rolex...
captain_cynic said:
the SQ A380 are amongst the best aircraft flying so best of luck.
Indeed, which is why it seems worth trying to get the long leg on one, like we had originally.The A380 really is a cut above, even down in the insufferable peasant's hellhole of economy.
I'm very important don't you know, have you seen my Rolex...shtu said:
captain_cynic said:
the SQ A380 are amongst the best aircraft flying so best of luck.
Indeed, which is why it seems worth trying to get the long leg on one, like we had originally.The A380 really is a cut above, even down in the insufferable peasant's hellhole of economy.
I'm very important don't you know, have you seen my Rolex...Berw said:
The whole point of an 'agent' is that they can bind the principal, the statement you have a contract with the 'agent' is wrong. But the agent can only act within the limits of authority given to the agent, it is a std term of most agency agreements that certain transactions are behind the agents authority. I see nothing unusual with what you describe
This is utter b
ks. The point of an agent... well there isn't one any more, the are an anachronism from an age before people had direct access to airlines. Now they're just middlemen.
Every time you buy a flight, you are entering into a contract. When you buy a flight via an agent, your contract is with the agent. They're the ones you paid the money to, your deal was with them. Your statement is wrong.
Just to close this off,
Agent has had a response from the airline - they have provided a "credit" and are allowing us to be rebooked onto the Singapore A380 flight.
(guessing - looks like the policy for agents is that they can rebook us onto the cheapest alternative flight, anything else requires the airline to approve it.)
Agent has had a response from the airline - they have provided a "credit" and are allowing us to be rebooked onto the Singapore A380 flight.
(guessing - looks like the policy for agents is that they can rebook us onto the cheapest alternative flight, anything else requires the airline to approve it.)
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