Why is Eurotunnel so Bad

Author
Discussion

Silver993tt

9,064 posts

240 months

Wednesday 5th January 2011
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My next trip with Eurotunnel will be in a couple of weeks. I'm on the 03:27am crossing! SHould be nice and empty at that time smile I always travel before 07:00am and it's never busy.

Bluebarge

4,519 posts

179 months

Wednesday 5th January 2011
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I've had a few problems with Eurotunnel over the years, mostly down to signal and train failures, but I was a little surprised to note before Christmas that the "weatherproof" tunnel was suffering severe delays due to "adverse weather conditions" (ie a few cm of wet snow overnight that promptly melted)so we booked on a ferry instead whilst en route to Folkestone and got put on a boat within 15 minutes of arriving at Dover.

I will be using the boats next time.

MarsellusWallace

1,180 posts

202 months

Wednesday 5th January 2011
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I went the morning after boxing day (9am)and had to suffer a 2 hour delay.It was very busy but to be fair they did put extra trains on to clear it.

On the way back on the afternoon of the 30th it was very quiet at Calais but we still had to wait an extra hour despite checking in in good time.Maybe they were cramming everyone onto 1 train rather than run 3 partially full ones?

Ive used it a few other times over the last couple of years without any problems at all.

David87

6,664 posts

213 months

Wednesday 5th January 2011
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I've used the train a few times and haven't had any problems at all. Always ended up on a train shortly after arriving, whether I was early, late or on-time.

Bluebarge

4,519 posts

179 months

Friday 7th January 2011
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David87 said:
I've used the train a few times and haven't had any problems at all. Always ended up on a train shortly after arriving, whether I was early, late or on-time.
Depends if they are busy or not. Last Christmas we missed our check-in time by 15 minutes due to bad weather across central France and had to wait 7 hours to be put on another train. Coquelles is not much fun at 3am.

Which is why next time I will take the ferry, they seem to have more spare capacity at peak times - when the Tunnel starts to go wrong, it clogs up very, very quickly.

johnnyreggae

2,944 posts

161 months

Friday 7th January 2011
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A lex said:
HMRC/Passport control is consistently the slowest I have ever experienced through any of the UK seaports.
Do you mean in Calais - the queues there seem a regular cause of missing trains and they can't manage the exit from the car park into the queues

CoolC

4,220 posts

215 months

Friday 7th January 2011
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A lex said:
johnnyreggae said:
Both sides, but yes Calais is usually worse than the UK side.
I don't think I've ever had my passport checked in the UK.

CoolC

4,220 posts

215 months

Friday 7th January 2011
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Yeah sorry, messed up the quotes

No point really, it just occured to me that I've never had mine checked this side. Fortunately I've not used Eurotunnel at peak times so not experienced any of the problems mentioned on this thread.

I'll be using it again in a couple of weeks but crossing at 06:50 on a Tuesday and return on a Friday at 16:00ish

Bluebarge

4,519 posts

179 months

Friday 7th January 2011
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CoolC said:
Yeah sorry, messed up the quotes

No point really, it just occured to me that I've never had mine checked this side. Fortunately I've not used Eurotunnel at peak times so not experienced any of the problems mentioned on this thread.

I'll be using it again in a couple of weeks but crossing at 06:50 on a Tuesday and return on a Friday at 16:00ish
French customs don't bother generally - most of their neighbours are part of the Schengen agreement so no border controls at all. UK isn't, but there's no particular threat to France from UK as most asylum-seekers and drug smugglers are going the other way, so there's not much point manning the booths unless they're aware of a particular threat/problem.