Amazon Prime useless again

[kev1974]

They definitely are not giving out free prime months any more, that's three missed or late deliveries I've had in three weeks now, and each time their default position has been "sometimes we are a bit late, would you mind waiting a couple more days", and only on pushing the issue have I managed to get them to up that to £5 compensation (which seems to be hit and miss if it ever actually appears on the account). Just £5 each time, two of the orders concerned were £450+.

[anonymous-user]

kev1974 said:

They definitely are not giving out free prime months any more, that's three missed or late deliveries I've had in three weeks now, and each time their default position has been "sometimes we are a bit late, would you mind waiting a couple more days", and only on pushing the issue have I managed to get them to up that to £5 compensation (which seems to be hit and miss if it ever actually appears on the account). Just £5 each time, two of the orders concerned were £450+.

They definately are. Below is a snip of the email I received from them on April 3rd

"I'd like to apologise for this and to help make up for the inconvenience, we've already extended your Amazon Prime membership by 1 month. You can review your renewal details in the Manage Prime Membership section of your Amazon account. The membership will now renew on Saturday, 18 May 2019.

Also since you experienced delay in most of your recent orders delivery, I've requested a partial refund of the prime fee £40.00 hoping you will allow us another opportunity to offer a better experience. When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details"

Edited by anonymous-user on Monday 8th April 15:21

[The Moose]

hyphen said:

Amazon are idiots and remove collection options automatically if too big for a locker

Maybe I'm missing something, but isn't that particularly smart on their behalf? Surely this reduces inconvenience for you?

[LeadFarmer]

I ordered an item yesterday, and was happy to accept a next day delivery, but for the first time ever they offered a same day delivery slot, expected between 6pm - 8pm. It didn't arrive, so I contacted Amazon and asked them to cancel it. They also gave me £5 credit.

I immediately purchased the item again for next day delivery, which is what I would have been happy with in the first place. So I'm getting my item on the day I originally expected to receive it, and with £5 knocked off.

Result!

[hyphen]

The Moose said:

hyphen said:

Amazon are idiots and remove collection options automatically if too big for a locker

Maybe I'm missing something, but isn't that particularly smart on their behalf? Surely this reduces inconvenience for you?

No, they remove ALL collection options.

My parcel is slightly bigger than a locker size, and weighs nothing.

I could have sent to Doddle, but instead its coming to home (and still not here at 7.15!). Ebay had the same item that could be collected at local sainsburys (argos) at my convenience, will prefer that in future.

[fatboy b]

I arrived home to this today. I honestly thought the parcel was taken away and here’s my tracking number. Later I went to my account to see where the parcel may be, and it had in fact been delivered. So now hunt around the house to see where it was. It was in the bin that I’d just wheeled down the drive for collection tomorrow. Email sent to amazon £15 voucher in return. But Christ on a bike, what fkwit puts a parcel in a fking bin.

[Timbuktu]

Would you rather they'd taken it away again?

It says BIN on the note. Leaving it in a bin is actually quite a common and safe, dry place to leave it, unless of course it is about to get emptied in which case I presume Amazon would re send the item.

Personally, Amazon are the best deliveries I get! I think I have only once in the 5 years or so I've had prime had a problem.

My default delivery is set to "Leave in a safe place" so I don't even have to be here to receive it.

[fatboy b]

Timbuktu said:

Would you rather they'd taken it away again?

It says BIN on the note. Leaving it in a bin is actually quite a common and safe, dry place to leave it, unless of course it is about to get emptied in which case I presume Amazon would re send the item.

Personally, Amazon are the best deliveries I get! I think I have only once in the 5 years or so I've had prime had a problem.

My default delivery is set to "Leave in a safe place" so I don't even have to be here to receive it.

It’s written in the tracking number box. It starts ‘BTN’ on first glance, so I thought I’d investigate later when I had a chance. As far as I was concerned, it wasn’t delivered. A couple of hours later I logged on to amazon to see what was happening and it said “parcel handed to resident”.

[Timbuktu]

I know that delivery drivers take liberties, I get a lot of royal mail "signed for" deliveries that have just been left in my porch with a scrawl but I'm glad they have.

On this occasion you got your parcel and they didn't have to try to redeliver so maybe call a truce?

Would you rather have arrived home to "we're sorry we missed you?"

[The Moose]

Timbuktu said:

Would you rather have arrived home to "we're sorry we missed you?"

Or the more annoying "We're sorry we missed you"...when you're just sitting down to take a big st.

[kev1974]

Grahamdub said:

kev1974 said:

They definitely are not giving out free prime months any more, that's three missed or late deliveries I've had in three weeks now, and each time their default position has been "sometimes we are a bit late, would you mind waiting a couple more days", and only on pushing the issue have I managed to get them to up that to £5 compensation (which seems to be hit and miss if it ever actually appears on the account). Just £5 each time, two of the orders concerned were £450+.

They definately are. Below is a snip of the email I received from them on April 3rd

"I'd like to apologise for this and to help make up for the inconvenience, we've already extended your Amazon Prime membership by 1 month. You can review your renewal details in the Manage Prime Membership section of your Amazon account. The membership will now renew on Saturday, 18 May 2019.

Also since you experienced delay in most of your recent orders delivery, I've requested a partial refund of the prime fee £40.00 hoping you will allow us another opportunity to offer a better experience. When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details"

Edited by Grahamdub on Monday 8th April 15:21

Oh well, that's not my experience, a measly offer of £5 is their max to me and they don't even seem to be coming good on that, their chat and email staff are making the £5 offer and it doesn't appear on the account.

Will cancel prime altogether then, no point in it when it's become so unreliable.

[mad4amanda]

ordered stuff at 10 am this morning delivered 845 pm the same day , how do they do that?
No complaints from me!

[The Moose]

kev1974 said:

Oh well, that's not my experience, a measly offer of £5 is their max to me and they don't even seem to be coming good on that, their chat and email staff are making the £5 offer and it doesn't appear on the account.

Will cancel prime altogether then, no point in it when it's become so unreliable.

By chance, I had 2 items that were delayed recently. They told me they no longer offer Prime extensions. Instead they gave me a $15 credit. I would have preferred the stuff more quickly, but Amazon credit will always get used...

[kev1974]

mad4amanda said:

ordered stuff at 10 am this morning delivered 845 pm the same day , how do they do that?
No complaints from me!

Same way Argos do their same day delivery to store, clever warehousing, in multiple locations close to where the stuff is ultimately ordered to.

It is good when it works, to be fair.

Where they're consistently failing with me at the moment though is just the simpler order one day, get it next day stuff.

[numtumfutunch]

I tried and failed to buy a PH Director spec ££££ Japanese kitchen knife last month from Amazon because it needed a signature so they wouldnt drop at a locker and I dont have any slack days to stay at home from 7AM-9PM - kind of fair enough in todays stabby climate although Im not sure this is the real weapon of choice for wannabe gangsters

Ive now just failed to buy a £20 food mixer because once again they wont deliver it to a locker WTF

Presumably if I tooled up with something really dangerous like a Kenwood Chef instead I could just march into Poland???

Cheers

[Kiribati268]

Lockers are pissing me off ATM.

I usually want something delivering there because I am out all day, but it always says it is full.

I try another one. Full. Another. Full. This is for a small item that is only slightly bigger than a post box.


Last week I buy a bread bin, which isn't small, and takes up one of the 4 biggest parts of the entire thing, gets delivered to the locker on the first attempt....

Is it a sizing issue or my bad timing?

[LeadFarmer]

kev1974 said:

Oh well, that's not my experience, a measly offer of £5 is their max to me and they don't even seem to be coming good on that, their chat and email staff are making the £5 offer and it doesn't appear on the account.

The £5 offer doesn't appear on your account. But the next time you buy something the £5 is automatically deducted. This is all explained in the message/email they send you when the £5 offer is given.

I think its a great offer. No other retailer gives you free cash when they don't deliver on time. Though i wouldn't be surprised if Amazon deduct it from the delivery guys wage.

[LeadFarmer]

Kiribati268 said:

Lockers are pissing me off ATM.

I usually want something delivering there because I am out all day, but it always says it is full.

I try another one. Full. Another. Full. This is for a small item that is only slightly bigger than a post box.


Last week I buy a bread bin, which isn't small, and takes up one of the 4 biggest parts of the entire thing, gets delivered to the locker on the first attempt....

Is it a sizing issue or my bad timing?

Well at a guess, the larger items are probably less common so the larger locker compartments don't fill up as quickly as the smaller losers, which are probably constantly in use.

[Echo66]

gr1340 said:

Amazon delivery is fantastic where I live.
On 2 separate occasions they have tried to deliver an item which requires an 18+ signature (eliquid) when I have been out and then called again later in the evening when I have been home.
Can’t imagine any other delivery company doing that.

Been Prime since it launched & never had a problem with deliveries.
I know its horses for courses but some ppl on here complain a lot about nothing much. I suspect if some fell in a bucket of nipples they'd still come up sucking their thumb.

[OzzyR1]

Kiribati268 said:

Lockers are pissing me off ATM.

I usually want something delivering there because I am out all day, but it always says it is full.

I try another one. Full. Another. Full. This is for a small item that is only slightly bigger than a post box.


Last week I buy a bread bin, which isn't small, and takes up one of the 4 biggest parts of the entire thing, gets delivered to the locker on the first attempt....

Is it a sizing issue or my bad timing?

I had something like this a while ago, can't remember the item but it was something fairly generic like a cable which was available from a few suppliers.

Tried to order it to a locker and it said all full, every one in the area. Switched it to a similar item from another supplier and there was no issue with locker delivery.

No idea why it just didn't say "this item not not eligible for locker delivery" as it does on others - assume it was some kind of glitch.