What's wrong with O2?

What's wrong with O2?

Author
Discussion

james_tigerwoods

Original Poster:

14,905 posts

141 months

Thursday 6th December 2018
quotequote all
Couldn't find a thread on this - O2 data seems to be down UK wide, but can't see any reason why anywhere... Anyone here know more detail beyond this:

O2 Said said:
We’re aware that our customers are unable to use data this morning. One of our third party suppliers has identified a global software issue in their system which has impacted us. We believe other mobile operators around the world are also affected. Our technical teams are working with their teams to ensure this is fixed as quickly as possible. We’d encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused.
JTW

BrabusMog

14,395 posts

130 months

Thursday 6th December 2018
quotequote all
My missus has a giffgaff SIM for when she's in the UK and it isn't working either, apparently. Quite annoying when you rely on WhatsApp / Skype to keep in touch when not in the same country!

mr_spock

2,765 posts

159 months

Thursday 6th December 2018
quotequote all
I'm betting Huawei turned it off once they realised O2 is removing all their kit from the EE/Orange network smile

boyse7en

3,800 posts

109 months

Thursday 6th December 2018
quotequote all
O2, Giff Gaff and Tesco Mobile networks are affected. Software issues are being blamed.


Ascayman

10,987 posts

160 months

Thursday 6th December 2018
quotequote all
Service on 02 is so st it took me a few hours to even realise there was a problem.

Useless network.

Never you mind

1,396 posts

56 months

Thursday 6th December 2018
quotequote all
Live scenes at some data center


LivingTheDream

1,506 posts

123 months

Thursday 6th December 2018
quotequote all
Speculation on my part but it smacks of an overnight upgrade/patch/software release that hasn't been tested properly and hasn't got a roll back plan


Never you mind

1,396 posts

56 months

Thursday 6th December 2018
quotequote all
LivingTheDream said:
Speculation on my part but it smacks of an overnight upgrade/patch/software release that hasn't been tested properly and hasn't got a roll back plan
BT did the same to us the other day. Router upgrade took out all our prod network. Nice smile

alorotom

6,651 posts

131 months

Thursday 6th December 2018
quotequote all
Global software failure apparently

FredClogs

13,588 posts

105 months

Thursday 6th December 2018
quotequote all
mr_spock said:
I'm betting Huawei turned it off once they realised O2 is removing all their kit from the EE/Orange network smile
That and the fact the CFO has been arrested in Canada and is set to be extradited to the US... She's the daughter of the founder and chairman.

james_tigerwoods

Original Poster:

14,905 posts

141 months

Thursday 6th December 2018
quotequote all
Took me a while to work out that there was a problem - I assumed it was an "O2 has cut me off again" problem.

The blame has shifted to "third parties" though...

chris4652009

1,037 posts

28 months

Thursday 6th December 2018
quotequote all
Never you mind said:
Live scenes at some data center

rofl

JPJPJP

7,466 posts

112 months

Thursday 6th December 2018
quotequote all
Ft says Ericsson

https://www.ft.com/content/778469aa-f934-11e8-af46...

The issue related to Ericsson equipment, according to two people with direct knowledge of the situation. The Swedish company is also a supplier to SoftBank in Japan.

A spokesman for Ericsson declined to comment. O2 did not name the supplier but confirmed it was not Huawei, the Chinese company whose chief financial officer was arrested in Canada on Saturday.

Russ T Bolt

1,123 posts

227 months

Thursday 6th December 2018
quotequote all
mr_spock said:
I'm betting Huawei turned it off once they realised O2 is removing all their kit from the EE/Orange network smile
What has O2 got to do with the EE network ? Or have I misunderstood your post.

FurtiveFreddy

8,012 posts

181 months

Thursday 6th December 2018
quotequote all
Seems to be taking some time to fix.

I have a telecare system running on O2 and it went down at 04:45 this morning and is still not back up.

Tyre Smoke

11,889 posts

205 months

Thursday 6th December 2018
quotequote all
Russ T Bolt said:
mr_spock said:
I'm betting Huawei turned it off once they realised O2 is removing all their kit from the EE/Orange network smile
What has O2 got to do with the EE network ? Or have I misunderstood your post.
The only VERY tenuous link is that BT and Securicor started BT Cellnet that became O2 that neither company has any interest in now, because O2 is Telefonica od Spain isn't it? And EE/Orange is wholly owned by BT.

So, nothing.

james_tigerwoods

Original Poster:

14,905 posts

141 months

Thursday 6th December 2018
quotequote all
JPJPJP said:
Ft says Ericsson

https://www.ft.com/content/778469aa-f934-11e8-af46...

The issue related to Ericsson equipment, according to two people with direct knowledge of the situation. The Swedish company is also a supplier to SoftBank in Japan.

A spokesman for Ericsson declined to comment. O2 did not name the supplier but confirmed it was not Huawei, the Chinese company whose chief financial officer was arrested in Canada on Saturday.
Seems odd that this is a global fault - You'd have thought an upgrade would be done on a region-by-region basis...

BrabusMog

14,395 posts

130 months

Thursday 6th December 2018
quotequote all
Every time my missus sends me an SMS, I get 3!

Robertj21a

6,532 posts

49 months

Thursday 6th December 2018
quotequote all
BrabusMog said:
Every time my missus sends me an SMS, I get 3!
I just got the same text 8 times.

hurstg01

2,636 posts

187 months

Thursday 6th December 2018
quotequote all
I've still got no 3G or 4G (GU21 postcode)