What's wrong with O2?

What's wrong with O2?

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Discussion

nicanary

6,813 posts

91 months

Friday 7th December 2018
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Robertj21a said:
I still keep a detailed road map in the car, for general use - and just this sort of situation.
I am a delivery driver. I concur. The infotainment system in my car takes so long to select a map on SatNav that it's quicker to look it up on paper.

I also still have a landline. It costs peanuts per month, all inclusive on my broadband.

PS I'm 68 and a Luddite.

FurtiveFreddy

8,038 posts

182 months

Friday 7th December 2018
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That's nothing. I still have 3 landlines coming into the house and one of them still has a fax machine on it. I haven't sent or received a fax for about 5 years...

funkyrobot

17,679 posts

173 months

Friday 7th December 2018
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FurtiveFreddy said:
That's nothing. I still have 3 landlines coming into the house and one of them still has a fax machine on it. I haven't sent or received a fax for about 5 years...
Are you sure it just hasn't run out of paper? smile

FurtiveFreddy

8,038 posts

182 months

Friday 7th December 2018
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funkyrobot said:
Are you sure it just hasn't run out of paper? smile
Thermal paper isn't easy to get hold of these days...

WinstonWolf

71,561 posts

184 months

Friday 7th December 2018
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funkyrobot said:
thebraketester said:
funkyrobot said:
Shnozz said:
thebraketester said:
It’s no big loss to you but the fact is that people have lost out on work/money due to this.

Data wasn’t a huge issue for me but it was the fact that the voice system crashed too that cost me as I wasn’t contactable for about 2 hours.

Did it cost me money? Yes.

Do I think I desverve compo? No.
Indeed. I lost several pieces of work the value of which might have been £200 or £20,000. I will never know.

What I do know is that you realise just how reliant you are on a mobile connection. I almost felt vulnerable without one!
If you don't mind me asking, what is it that you do?

I'm not preaching here, but I would have thought that people would have a backup. Maybe at a minimum a spare SIM on a different network.
It's not practical to have a fall back for everything that might go wrong.

As someone previously mentioned..... where was o2s fallback plan?
You are correct, it isn't. You can plan for some eventualities though. As I said above, a spare SIM on a completely different network. Doesn't work if the whole infrastructure fails, but if one network goes down you can continue.

As for service providers, I would never trust them to have a backup. I've seen many systems that are supposed to be backed up fail as soon as they are required.
You live in the sticks, there's never any bloody service anyway hehe

funkyrobot

17,679 posts

173 months

Friday 7th December 2018
quotequote all
WinstonWolf said:
funkyrobot said:
thebraketester said:
funkyrobot said:
Shnozz said:
thebraketester said:
It’s no big loss to you but the fact is that people have lost out on work/money due to this.

Data wasn’t a huge issue for me but it was the fact that the voice system crashed too that cost me as I wasn’t contactable for about 2 hours.

Did it cost me money? Yes.

Do I think I desverve compo? No.
Indeed. I lost several pieces of work the value of which might have been £200 or £20,000. I will never know.

What I do know is that you realise just how reliant you are on a mobile connection. I almost felt vulnerable without one!
If you don't mind me asking, what is it that you do?

I'm not preaching here, but I would have thought that people would have a backup. Maybe at a minimum a spare SIM on a different network.
It's not practical to have a fall back for everything that might go wrong.

As someone previously mentioned..... where was o2s fallback plan?
You are correct, it isn't. You can plan for some eventualities though. As I said above, a spare SIM on a completely different network. Doesn't work if the whole infrastructure fails, but if one network goes down you can continue.

As for service providers, I would never trust them to have a backup. I've seen many systems that are supposed to be backed up fail as soon as they are required.
You live in the sticks, there's never any bloody service anyway hehe
hehe

That's why I'm always amazed when I visit civilisation. 4G? Wooooooo. Trains on a Sunday? Woooooooo.

I guess it means I'm not reliant on any phone network. smile

My provider is a spin off of EE. It's called Aye, Aye.

WinstonWolf

71,561 posts

184 months

Friday 7th December 2018
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funkyrobot said:
hehe

That's why I'm always amazed when I visit civilisation. 4G? Wooooooo. Trains on a Sunday? Woooooooo.

I guess it means I'm not reliant on any phone network. smile
Just post it on Spotted and everyone will know in five minutes anyway biggrin

funkyrobot

17,679 posts

173 months

Friday 7th December 2018
quotequote all
WinstonWolf said:
funkyrobot said:
hehe

That's why I'm always amazed when I visit civilisation. 4G? Wooooooo. Trains on a Sunday? Woooooooo.

I guess it means I'm not reliant on any phone network. smile
Just post it on Spotted and everyone will know in five minutes anyway biggrin
02 was all over Spotted yesterday.

Someone blamed a mast in Boston. hehe Didn't realise that powered all of 02.

Robertj21a

6,738 posts

50 months

Friday 7th December 2018
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At the very least, when driving I reckon a detailed map is still essential. Even if the network is up and running it can still have outages and black holes - that's quite apart from the driver I helped a while back who simply couldn't get the SatNav to work and had absolutely no idea where she was, quite apart from how to get to her destination. In any event, she was going in the wrong direction.

funkyrobot

17,679 posts

173 months

Friday 7th December 2018
quotequote all
Robertj21a said:
At the very least, when driving I reckon a detailed map is still essential. Even if the network is up and running it can still have outages and black holes - that's quite apart from the driver I helped a while back who simply couldn't get the SatNav to work and had absolutely no idea where she was, quite apart from how to get to her destination. In any event, she was going in the wrong direction.
I find that if I have used a satnav to get somewhere, I won't remember the route. If I plan it on a map though, I can remember it well.

Generally, I'll plan a route beforehand and will have a mental picture of where I'm going. I only have a 10 year old TomTom so my satnav technology is quite basic.

plasticpig

11,128 posts

170 months

Friday 7th December 2018
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FurtiveFreddy said:
If someone is relying on a mobile phone for their business, health or any other mission critical reason then they need to make sure they have a contingency and not just expect someone to pay them money if it isn't operational for a few hours.

The risk is always there. I developed a GPS tracking system which was reliant on 2G data coverage. I made sure my client was aware that we were reliant on the network provider and that they couldn't guarantee 100% uptime. I gave them the option of doing the same thing with a fully resilient private network but they didn't want to spend the money so they had to endure two major outages when AT&T decided to 'reconfigure' their network.

My client didn't expect compensation from me and I wouldn't have been able to get anything out of AT&T.

Some 'consumer expert' was on the news earlier claiming that O2 customers would be entitled to compensation. I'll be astounded if everyone using the O2 network gets anything other than a "we're really sorry" after all of this. It'll be covered in the T's & C's as it is in GiffGaff's.

Everyone thinks they are entitled to money when something goes wrong in their lives. They're not.
Contingency doesn't always work though. At work we have multiple failover for our internet connection:

Primary: Virgin Business FTTP
Secondary: BT FTTC
Tertiary: EE 4G

All three went down at the same time: https://www.pistonheads.com/gassing/topic.asp?h=0&...



FurtiveFreddy

8,038 posts

182 months

Friday 7th December 2018
quotequote all
plasticpig said:
Contingency doesn't always work though. At work we have multiple failover for our internet connection:

Primary: Virgin Business FTTP
Secondary: BT FTTC
Tertiary: EE 4G

All three went down at the same time: https://www.pistonheads.com/gassing/topic.asp?h=0&...
That was a bit of bad luck! Yeah, st happens!

funkyrobot

17,679 posts

173 months

Friday 7th December 2018
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I remember one of my old jobs where the company invested in a massive generator. The site was an old farm so had intermittent power issues every now and again. The generator was seen as the solution to the issue.

That was until the first time it was required, when everyone realised someone had forgotten to put diesel in it. hehe

snake_oil

1,935 posts

20 months

Friday 7th December 2018
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mr_spock said:
I'm betting Huawei turned it off once they realised O2 is removing all their kit from the EE/Orange network smile
Cutting edge insight, would read again.

hehe

Trevatanus

10,154 posts

95 months

Friday 7th December 2018
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clonmult

10,469 posts

154 months

Friday 7th December 2018
quotequote all
FurtiveFreddy said:
plasticpig said:
Contingency doesn't always work though. At work we have multiple failover for our internet connection:

Primary: Virgin Business FTTP
Secondary: BT FTTC
Tertiary: EE 4G

All three went down at the same time: https://www.pistonheads.com/gassing/topic.asp?h=0&...
That was a bit of bad luck! Yeah, st happens!
Chances of that happening are ridiculously small. Like the chances of all the drives in a raid array failing in succession and not giving us time to swap drives out (I've seen that happen once on an apparently mission critical system, turned out that our backups weren't working either, what a joke).

grumpy52

3,962 posts

111 months

Friday 7th December 2018
quotequote all
I am on Giffgaff in the south east CT14 post code . The data service came back as a basic service at about 1830, the vioce service was very intermittent all day .
O2/Giffgaff was the only choice where I live as it was the only service that had reception. A problem that happens in various areas in my region , you go with the supplier that works rather than one that does the best deal .
I used to have an extra phone on 3 for when I was abroad but that was useless when I was at home .

Spare tyre

4,083 posts

75 months

Friday 7th December 2018
quotequote all
funkyrobot said:
I remember one of my old jobs where the company invested in a massive generator. The site was an old farm so had intermittent power issues every now and again. The generator was seen as the solution to the issue.

That was until the first time it was required, when everyone realised someone had forgotten to put diesel in it. hehe
We had that when I worked in reading

Generator diesel had been nicked

I’m sure it wasn’t the travellers a few weeks before that had pinched all the landscaping bushes

Blink982

462 posts

49 months

Friday 7th December 2018
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I recently moved to O2 after years with Vodafone (since I got my first Motorola brick phone). Yesterday was an inconvenience, nothing more as I don't rely on my phone for work. In fact, I find the odd downtime quite liberating. I once had no Whatsapp for 3 weeks, it was heaven. I have a second PAYG Vodafone smartphone that normally lives in the car but I wheeled it out yesterday, just in case but never used it. The length of the downtime was unacceptable and I'm sure that some self employed folks suffered financially but to everyone else who cares, really? A few million snowflakes didn't get to share their boring existences with pointless selfies.

thebraketester

7,938 posts

83 months

Friday 7th December 2018
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Are there any networks that do a e-sim pay as you go that doesnt have to be topped up every month providing its got credit on it?