Is it so hard to deliver a parcel properly?
Discussion
HTP99 said:
Delivered last month:
I had something very similar to this here, so its not much better in Austria either!They had assumed the garden behind the house was mine, but the house is actually split top and bottom with the back garden belonging to the top part, they had just thrown the box over the high wall/gate and didnt think to leave a delivery slip in the letterboxes, neighbour was away on holiday at the time and I assumed they just hadn't delivered it even though the tracking said otherwise.
On the monday after checking with the post office and them confirming it should have been delivered, I thought to check the garden and seen this soggy box lying there, managed to get it with a stick and everything inside was ruined as it had rained all weekend. Useless b
ds!They regularly don't even bother to knock, sometimes deliver our things to our other neighbour without leaving delivery notes, recently a very heavy delivery of a new cabinet which I only found out a week later and then had to carry from my neighbours house to mine on my own
berlintaxi said:
egor110 said:
berlintaxi said:
just relating my experience, maybe the DPD driver who delivers to me isn't as much of an ahole as Royal Mail employees.
Why are we ahole as Royal Mail employees.holes ?As stated just relating my experience, the box delivered by DPD appeared damaged, he asked me to sign I asked him to record the damage and he said Ok, took a photo on his PDA and I signed "Unchecked",both left more than happy with the interaction.
How would you have behaved in that situation?
If you want to refuse the item, it will be sent back to the sender, if you want to complain about the condition, you can accept it and then complain to the customer services.
The chap standing in front of you with a gormless look on his face, has no sway in the matter.
Jobbo said:
Timbuktu said:
I just wish all the companies could set a default safe place rather than having to arrange it every time you have a delivery.
With many delivery companies’ phone apps, you can - worth downloading and checking. This is as the recipient; they log your name and address so everything they deliver will benefit from the same instructions. Is anyone else thoroughly fed up with the text messages from Royal Mail about deliveries? I don’t know how they got my mobile number in the first place; perhaps they obtained and saved it from the redirection when I moved house. But there’s no apparent way to stop them texting, and because it doesn’t come from a normal number I can’t block it.
t, but go into your call logs and it will show you the number behind the name - it will be something like 578634391. You can then add the number to your reject list. Make sure you add it to text reject list if it's a text and vv. if it's a call. On Android they are separate lists. 
Shakermaker said:
like every bad link should beberlintaxi said:
egor110 said:
berlintaxi said:
just relating my experience, maybe the DPD driver who delivers to me isn't as much of an ahole as Royal Mail employees.
Why are we ahole as Royal Mail employees.holes ?As stated just relating my experience, the box delivered by DPD appeared damaged, he asked me to sign I asked him to record the damage and he said Ok, took a photo on his PDA and I signed "Unchecked",both left more than happy with the interaction.
How would you have behaved in that situation?
I’d not give you the parcel if you refused to sign for it and I needed a signature.
You can stamp your feet , scream , shout , phone up and complain about me but the bottom line is i need a signature and as far as Royal Mail are concerned I followed the correct procedure.
Thats What She Said said:
I bought one of these and stuck it by the front door.
It's as ugly as sin, but it means I get my parcels delivered to a safe and secure place when I'm not in. Plus it means the parcel doesnt get soaking wet, and I dont have to go to the depot to collect it.
Got a link?It's as ugly as sin, but it means I get my parcels delivered to a safe and secure place when I'm not in. Plus it means the parcel doesnt get soaking wet, and I dont have to go to the depot to collect it.
bimsb6 said:
Excellent thanksNow to get it delivered.....
Spare tyre said:
bimsb6 said:
Excellent thanksNow to get it delivered.....
I work in a relatively small office, and most of us get things delivered to work, usually via DHL. Haven't had any major problems with them, although I did chuckle when I walked past one of the vans delivering some items and someone had scribbled in the dirt on the back, under the DHL logo, "Drop it, Hide it, Lose it" 
227bhp said:
bonerp said:
I have a RING pro doorbell and a sign next to it pointing towards my lockable parcel box. How many times do delivery firms just leave the parcel against my front door or place it in the box but don't lock it. Even though I have "LOCK BOX THANKS" label on the box, I suspect most aren't english hence the issues. Maybe I should add labels in polish, croatian, indian, scottish etc :-D
How does your box work? Do you leave it open and when the lid is shut it locks?Second Best said:
I work in a relatively small office, and most of us get things delivered to work, usually via DHL. Haven't had any major problems with them, although I did chuckle when I walked past one of the vans delivering some items and someone had scribbled in the dirt on the back, under the DHL logo, "Drop it, Hide it, Lose it"
They're known round here as Dick Head Logisitcs as they employ chumps to drive their artics. The depot just round the corner from our unit only has 1 artic space at the gatehouse and the road outside is double-parked with their staff cars. Instead of using their brains and waiting down the road until they can see the guy in front has been let in, they don't and they sit blocking the entire road glaring at you with a dumb look on their face. dheads!I'm one of many of the Xmas staff employed by ParcelForce to deliver presents.
It's always enlightening taking on a new job because you see things from a new perspective.
Some observations/insights/musings... ..
Parcels get moved from person to Post Office, Post Office to van, van to depot, conveyor belt to truck, truck to depot, etc,etc, etc. Damage could happen at any stage, of course the person that stands on your doorstep is entirely to blame for everything that's happened in its journey
Give them the b*llocking they deserve
It's quite remarkable what is sent through the system, hopelessly/dangerously packaged, stuff marked 'Fragile' but you can hear it loose inside the box, bottles clanking together,etc,etc. Do people really think that writing 'Fragile' all over a box, using the 'Fragile' worded tape, writing 'This Way Up' on it means it's going to be escorted around the warehouse/depot/truck/van/on and off conveyor belt by every person touching it with padded gloves ?! It a fast/frantic moving environment.
I delivered a car bonnet recently that was wrapped in black plastic bin liners, obviously most of them had come off by the time it got to me. The f*ckin thing had so many sharp edges I nearly cut my fingers to pieces.
People seem to buy daft things too. I had to deliver two long florescent tubes to a guy. Needless to say they were flopping about a bit when I turned up on his doorstep (slightly embarrassing). Personally I don't think I would risk something like this, parcels move around inside trucks/vans, fall into/onto each other, it happens, just seems a daft thing to try to get delivered to your home when any local DIY store have them.
99% of our stuff has to be signed for so we don't have the luxury of leaving it on peoples doorsteps/in bins/porches, etc, so can't comment on the Amazon/DHL/Hermes antics that goes on. Apart from I see a lot in all sorts of places when I arrive at a property.
Even if something is already broken when it has got to me I still have to attempt a delivery. Feel a bit of a pratt standing there with something broken but as somebody has paid for it to be delivered you have to try to deliver it. It's then up to the customer to decide whether to accept or decline the item/s.
When the driver arrives in the morning he's given a certain amount of parcels to deliver. He does not know the history of those parcels, whether there is anymore coming, what people have purchased before, just a load of parcels waiting to be delivered. It's amazing how many people start quizzing you about ' their parcels' , 'wheres the rest ?' , ' I bought three things on Saturday?'. No point moaning or groaning, the driver knows f*CK all. Sometimes to try and be polite you quiz a little to get to the bottom of it. Turns out the person made three purchases, at different times, from three different companies, oh yes - of course, I should have them all in my van !!
Some parcels have all sorts of notes and special instructions written all over them. People stick notes on their windows. People ask for it to be left in the porch/under the car/behind the cat,etc, when it requires a signature. They then get sh*tty when they phone the depot because you haven't followed their instructions. Who signs for it - the doormat ?
People leave notes stuck to the door/windows - 'ParcelForce please phone me when you arrive'. You are given just 2/3 minutes for each drop when you arrive. If you start pratting around phoning people getting into all sorts of conversations about where to leave it, find the key, etc, it makes not a jot of difference because it still requires a f*ckin SIGNATURE !!
People ask you to wait to see if they have got all the pieces in their parcel. If your new pram has 2 screws missing what is the courier driver going to do ? Magic it out of thin air ? Again, we do not have much time on each drop, arrive, knock/ring bell, wait, get signature, leave, drive to next drop. Not - wait for unpacking of parcels to check contents and them query with driver about it !
I have used the expression ' I'm sorry, I'm only the van driver' a few times, quite rightly I believe because some people really do ask some stupid questions, say/assume stupid things, talk to you like you have carried the parcel personally in your fair hands from the seller, cross country, to the recipient and therefore solely responsible for everything about it.
There are many reasonable people who politely accept their parcels, thank you for delivering it to them, and realise that there is quite a few things/processes that have happened before it's got to you.
And yes, I have been one of those people who have waited in for the day only for my parcel not to arrive. I have found parcels stuffed under the gate. I have been sent the wrong items,etc,etc.
Everybody else's job is always the easiest until you try to do it yourself !!
It's always enlightening taking on a new job because you see things from a new perspective.
Some observations/insights/musings... ..
Parcels get moved from person to Post Office, Post Office to van, van to depot, conveyor belt to truck, truck to depot, etc,etc, etc. Damage could happen at any stage, of course the person that stands on your doorstep is entirely to blame for everything that's happened in its journey
Give them the b*llocking they deserve It's quite remarkable what is sent through the system, hopelessly/dangerously packaged, stuff marked 'Fragile' but you can hear it loose inside the box, bottles clanking together,etc,etc. Do people really think that writing 'Fragile' all over a box, using the 'Fragile' worded tape, writing 'This Way Up' on it means it's going to be escorted around the warehouse/depot/truck/van/on and off conveyor belt by every person touching it with padded gloves ?! It a fast/frantic moving environment.
I delivered a car bonnet recently that was wrapped in black plastic bin liners, obviously most of them had come off by the time it got to me. The f*ckin thing had so many sharp edges I nearly cut my fingers to pieces.
People seem to buy daft things too. I had to deliver two long florescent tubes to a guy. Needless to say they were flopping about a bit when I turned up on his doorstep (slightly embarrassing). Personally I don't think I would risk something like this, parcels move around inside trucks/vans, fall into/onto each other, it happens, just seems a daft thing to try to get delivered to your home when any local DIY store have them.
99% of our stuff has to be signed for so we don't have the luxury of leaving it on peoples doorsteps/in bins/porches, etc, so can't comment on the Amazon/DHL/Hermes antics that goes on. Apart from I see a lot in all sorts of places when I arrive at a property.
Even if something is already broken when it has got to me I still have to attempt a delivery. Feel a bit of a pratt standing there with something broken but as somebody has paid for it to be delivered you have to try to deliver it. It's then up to the customer to decide whether to accept or decline the item/s.
When the driver arrives in the morning he's given a certain amount of parcels to deliver. He does not know the history of those parcels, whether there is anymore coming, what people have purchased before, just a load of parcels waiting to be delivered. It's amazing how many people start quizzing you about ' their parcels' , 'wheres the rest ?' , ' I bought three things on Saturday?'. No point moaning or groaning, the driver knows f*CK all. Sometimes to try and be polite you quiz a little to get to the bottom of it. Turns out the person made three purchases, at different times, from three different companies, oh yes - of course, I should have them all in my van !!
Some parcels have all sorts of notes and special instructions written all over them. People stick notes on their windows. People ask for it to be left in the porch/under the car/behind the cat,etc, when it requires a signature. They then get sh*tty when they phone the depot because you haven't followed their instructions. Who signs for it - the doormat ?
People leave notes stuck to the door/windows - 'ParcelForce please phone me when you arrive'. You are given just 2/3 minutes for each drop when you arrive. If you start pratting around phoning people getting into all sorts of conversations about where to leave it, find the key, etc, it makes not a jot of difference because it still requires a f*ckin SIGNATURE !!
People ask you to wait to see if they have got all the pieces in their parcel. If your new pram has 2 screws missing what is the courier driver going to do ? Magic it out of thin air ? Again, we do not have much time on each drop, arrive, knock/ring bell, wait, get signature, leave, drive to next drop. Not - wait for unpacking of parcels to check contents and them query with driver about it !
I have used the expression ' I'm sorry, I'm only the van driver' a few times, quite rightly I believe because some people really do ask some stupid questions, say/assume stupid things, talk to you like you have carried the parcel personally in your fair hands from the seller, cross country, to the recipient and therefore solely responsible for everything about it.
There are many reasonable people who politely accept their parcels, thank you for delivering it to them, and realise that there is quite a few things/processes that have happened before it's got to you.
And yes, I have been one of those people who have waited in for the day only for my parcel not to arrive. I have found parcels stuffed under the gate. I have been sent the wrong items,etc,etc.
Everybody else's job is always the easiest until you try to do it yourself !!
Oh, and don't get me started on those 'Ring' internet door bells.
What a great invention they were. 9 out of 10 people don't answer them so what's the point ? I thought you were suppose to pretend you were in to scare people away ?!
The people that do answer just say ' leave it by the .....'
Sorry can't do, I need a signature.
'Don't worry, just leave it there'
No I can't, I need a signature. (Goes on for a little while sometime).
And they've got a bloody annoying ring tone............
What a great invention they were. 9 out of 10 people don't answer them so what's the point ? I thought you were suppose to pretend you were in to scare people away ?!
The people that do answer just say ' leave it by the .....'
Sorry can't do, I need a signature.
'Don't worry, just leave it there'
No I can't, I need a signature. (Goes on for a little while sometime).
And they've got a bloody annoying ring tone............
SimonTheSailor said:
I'm one of many of the Xmas staff employed by ParcelForce to deliver presents.
It's always enlightening taking on a new job because you see things from a new perspective.
It's quite remarkable what is sent through the system, hopelessly/dangerously packaged, stuff marked 'Fragile' but you can hear it loose inside the box, bottles clanking together,etc,etc. Do people really think that writing 'Fragile' all over a box, using the 'Fragile' worded tape, writing 'This Way Up' on it means it's going to be escorted around the warehouse/depot/truck/van/on and off conveyor belt by every person touching it with padded gloves ?!
Everybody else's job is always the easiest until you try to do it yourself !!
Please enlighten me, who is it who accepts these "hopelessly/dangerously packaged, stuff marked 'Fragile' " items of post INTO the system and takes money for them ? Would that be Post Office/Courier Staff ? It's always enlightening taking on a new job because you see things from a new perspective.
It's quite remarkable what is sent through the system, hopelessly/dangerously packaged, stuff marked 'Fragile' but you can hear it loose inside the box, bottles clanking together,etc,etc. Do people really think that writing 'Fragile' all over a box, using the 'Fragile' worded tape, writing 'This Way Up' on it means it's going to be escorted around the warehouse/depot/truck/van/on and off conveyor belt by every person touching it with padded gloves ?!
Everybody else's job is always the easiest until you try to do it yourself !!
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