Is it so hard to deliver a parcel properly?
Discussion
Dog Star said:
DoubleD said:
Because they get paid so little to deliver each parcel, so they do it as quickly as possible. If we paid more we would get a better service.
Really? So if you had a job you would do it really badly on purpose because you thought your pay was crap? Or bust up people's delivery items?The wage these people get is no excuse.
A Hermes driver gets paid 50p per parcel delivered. Yes; delivered. That in itself is bad enough, but if you're not in it means they have to come back, this means they've made a loss which is why they leave them.
Now add up how many successful drops they have to make in a day and deduct from that their motoring costs (they use their own cars) and see what their wages look like at the end of the week.
Had a strange one a few years ago. Ordered a second hand watch from a on-line dealer in Germany.
Got home to find a card from courier saying 'package left in back garden'.
We had an alleyway down the side of our house and a right of way across our back garden.
Looked high and low - no sign of any package. Neighbours are having work done on their house to rear so builders in and using the right of way as well.
Rang courier company and explained. They get hold of courier who is localish..no, he says, its been left with a neighbour.
Okay which one and if so why does the card not state this?
Well he sounds a bit evasive and says oh it was a house over the road - I check with all my immediate neighbours in the end. All of whom would be happy to take in packages - we all did it for each other. Nothing.
I report this to the delivery company. Courier then changes story to 'left it in garden shed'. I send them a photo of my shed....with a big padlock on in.
Meanwhile I have to email the dealer to say its not turned up. He's not happy as he has the receipt showing it has. Lots of back and forth
In the end his insurance paid out as I sent him photos of the garden and the delivery note. They were going to pursue the courier Deutsche Post used in the UK - Hermes? - for the amount.
Dealer kindly refunds me, in advance of his insurance payout. Nice chap.
I was 100% convinced the courier had nicked it.
The other thing I was convinced of is that the courier company at the UK end did not care at all, not one bit. No sorry, no thanks for checking with all your neighbours for us....they did not give a s
t.
Couple of years later I was clearing out the shed, prior to selling stuff off before leaving the UK. There's quite a lot of crap between the rear of the shed and the back fence so start pulling everything out and there right at the back, under a couple of years of leaves, is a very soggy package containing €900 of watch.
Dealer no longer on the watch website...didn't respond to emails.
I can only think the courier tried to pull a fast one and then got cold feet?
Got home to find a card from courier saying 'package left in back garden'.
We had an alleyway down the side of our house and a right of way across our back garden.
Looked high and low - no sign of any package. Neighbours are having work done on their house to rear so builders in and using the right of way as well.
Rang courier company and explained. They get hold of courier who is localish..no, he says, its been left with a neighbour.
Okay which one and if so why does the card not state this?
Well he sounds a bit evasive and says oh it was a house over the road - I check with all my immediate neighbours in the end. All of whom would be happy to take in packages - we all did it for each other. Nothing.
I report this to the delivery company. Courier then changes story to 'left it in garden shed'. I send them a photo of my shed....with a big padlock on in.
Meanwhile I have to email the dealer to say its not turned up. He's not happy as he has the receipt showing it has. Lots of back and forth
In the end his insurance paid out as I sent him photos of the garden and the delivery note. They were going to pursue the courier Deutsche Post used in the UK - Hermes? - for the amount.
Dealer kindly refunds me, in advance of his insurance payout. Nice chap.
I was 100% convinced the courier had nicked it.
The other thing I was convinced of is that the courier company at the UK end did not care at all, not one bit. No sorry, no thanks for checking with all your neighbours for us....they did not give a s
t. Couple of years later I was clearing out the shed, prior to selling stuff off before leaving the UK. There's quite a lot of crap between the rear of the shed and the back fence so start pulling everything out and there right at the back, under a couple of years of leaves, is a very soggy package containing €900 of watch.
Dealer no longer on the watch website...didn't respond to emails.
I can only think the courier tried to pull a fast one and then got cold feet?
Edited by jdw100 on Monday 17th December 09:31
Edited by jdw100 on Monday 17th December 09:32
227bhp said:
That's because you don't understand how it works.
A Hermes driver gets paid 50p per parcel delivered. Yes; delivered. That in itself is bad enough, but if you're not in it means they have to come back, this means they've made a loss which is why they leave them.
Now add up how many successful drops they have to make in a day and deduct from that their motoring costs (they use their own cars) and see what their wages look like at the end of the week.
It's not just that they don't get paid. They get shirty phone calls from recipients demanding to know where their parcel is, when they weren't in and haven't got any secure place to deliver to.A Hermes driver gets paid 50p per parcel delivered. Yes; delivered. That in itself is bad enough, but if you're not in it means they have to come back, this means they've made a loss which is why they leave them.
Now add up how many successful drops they have to make in a day and deduct from that their motoring costs (they use their own cars) and see what their wages look like at the end of the week.
As recipients of courier deliveries, it really is incumbent on people to have somewhere parcels can be delivered, or to be in.
jimPH said:
Had this problem shipping carbon car parts. Both were shattered. I've crossed off a shipper that sounds like Herpes.
We have a elderly chap who does deliveries for this company in our local area using an old Astra. Always friendly, very helpful - he even attempts re-deliveries later at night if people are out. He even gets a special mention from time to time on the local town facebook group.Jobbo said:
It's not just that they don't get paid. They get shirty phone calls from recipients demanding to know where their parcel is, when they weren't in and haven't got any secure place to deliver to.
As recipients of courier deliveries, it really is incumbent on people to have somewhere parcels can be delivered, or to be in.
How long should the recipient wait in? If there's a time-slot then, yes, it makes sense that they should be at home waiting for the "Sorry We Missed You" card to be delivered. As recipients of courier deliveries, it really is incumbent on people to have somewhere parcels can be delivered, or to be in.
Should the recipient be waiting in from 8AM to 9PM just for a no-show of the van driver?
Cold said:
Jobbo said:
It's not just that they don't get paid. They get shirty phone calls from recipients demanding to know where their parcel is, when they weren't in and haven't got any secure place to deliver to.
As recipients of courier deliveries, it really is incumbent on people to have somewhere parcels can be delivered, or to be in.
How long should the recipient wait in? If there's a time-slot then, yes, it makes sense that they should be at home waiting for the "Sorry We Missed You" card to be delivered. As recipients of courier deliveries, it really is incumbent on people to have somewhere parcels can be delivered, or to be in.
Should the recipient be waiting in from 8AM to 9PM just for a no-show of the van driver?
How many people get stuff delivered at home knowing full well they won't be in, but just hope it'll sort itself out anyhow?
Quite a lot and they could get it delivered to their workplace, but somehow they just don't think of that....
jdw100 said:
Had a strange one a few years ago. Ordered a second hand watch from a on-line dealer in Germany.
Got home to find a card from courier saying 'package left in back garden'.
We had an alleyway down the side of our house and a right of way across our back garden.
Looked high and low - no sign of any package. Neighbours are having work done on their house to rear so builders in and using the right of way as well.
Rang courier company and explained. They get hold of courier who is localish..no, he says, its been left with a neighbour.
Okay which one and if so why does the card not state this?
Well he sounds a bit evasive and says oh it was a house over the road - I check with all my immediate neighbours in the end. All of whom would be happy to take in packages - we all did it for each other. Nothing.
I report this to the delivery company. Courier then changes story to 'left it in garden shed'. I send them a photo of my shed....with a big padlock on in.
Meanwhile I have to email the dealer to say its not turned up. He's not happy as he has the receipt showing it has. Lots of back and forth
In the end his insurance paid out as I sent him photos of the garden and the delivery note. They were going to pursue the courier Deutsche Post used in the UK - Hermes? - for the amount.
Dealer kindly refunds me, in advance of his insurance payout. Nice chap.
I was 100% convinced the courier had nicked it.
The other thing I was convinced of is that the courier company at the UK end did not care at all, not one bit. No sorry, no thanks for checking with all your neighbours for us....they did not give a st.
Couple of years later I was clearing out the shed, prior to selling stuff off before leaving the UK. There's quite a lot of crap between the rear of the shed and the back fence so start pulling everything out and there right at the back, under a couple of years of leaves, is a very soggy package containing €900 of watch.
Dealer no longer on the watch website...didn't respond to emails.
I can only think the courier tried to pull a fast one and then got cold feet?
Don't leave us hanging! How did the watch hold up?Got home to find a card from courier saying 'package left in back garden'.
We had an alleyway down the side of our house and a right of way across our back garden.
Looked high and low - no sign of any package. Neighbours are having work done on their house to rear so builders in and using the right of way as well.
Rang courier company and explained. They get hold of courier who is localish..no, he says, its been left with a neighbour.
Okay which one and if so why does the card not state this?
Well he sounds a bit evasive and says oh it was a house over the road - I check with all my immediate neighbours in the end. All of whom would be happy to take in packages - we all did it for each other. Nothing.
I report this to the delivery company. Courier then changes story to 'left it in garden shed'. I send them a photo of my shed....with a big padlock on in.
Meanwhile I have to email the dealer to say its not turned up. He's not happy as he has the receipt showing it has. Lots of back and forth
In the end his insurance paid out as I sent him photos of the garden and the delivery note. They were going to pursue the courier Deutsche Post used in the UK - Hermes? - for the amount.
Dealer kindly refunds me, in advance of his insurance payout. Nice chap.
I was 100% convinced the courier had nicked it.
The other thing I was convinced of is that the courier company at the UK end did not care at all, not one bit. No sorry, no thanks for checking with all your neighbours for us....they did not give a s
t. Couple of years later I was clearing out the shed, prior to selling stuff off before leaving the UK. There's quite a lot of crap between the rear of the shed and the back fence so start pulling everything out and there right at the back, under a couple of years of leaves, is a very soggy package containing €900 of watch.
Dealer no longer on the watch website...didn't respond to emails.
I can only think the courier tried to pull a fast one and then got cold feet?
Edited by jdw100 on Monday 17th December 09:31
Edited by jdw100 on Monday 17th December 09:32
This year Hermes have started using a good idea to stop parcels being lost in the system when labels go missing, it's incredibly simple. When you print off the shipping label there are two on the same sheet, above the second one it instructs you to put it inside the box.
I have noticed a massive decline in recent years of parcels getting lost by all companies.
I have noticed a massive decline in recent years of parcels getting lost by all companies.
Its bloody hard work, years ago its was almost as hard, but paid much better and people took on more courier franchises, which where hard graft but paid well. Effectively couriers were often running their own businesses so took more care and had more established rounds with manageable drops
I have a RING pro doorbell and a sign next to it pointing towards my lockable parcel box. How many times do delivery firms just leave the parcel against my front door or place it in the box but don't lock it. Even though I have "LOCK BOX THANKS" label on the box, I suspect most aren't english hence the issues. Maybe I should add labels in polish, croatian, indian, scottish etc :-D
I live in a terraced house, sandwiched by 3 more houses on either side. I had an attempted delivery of a parcel when I wasn't in, and came home to a usual card expecting it to say 'left with the nominated neighbour'. But on this occasion they weren't in.
The driver left it 'round the back' in our garden, only because of the house sandwich you have to walk around the end house and through the three gates to get to our garden (the thoroughfare across the house backs sits between the house and the gardens, oddly).
The delivery driver on this occasion clearly had some semblance of initiative about them, finding the correct garden in a row of terraces like ours is pretty tricky.
They're not *all* bad.
But for balance, on another occasion I watched from my parked car up the street a bit, another driver recklessly manoeuvring his knackered Transit between double parked cars and blocking a drive to make his delivery. I got the impression he revered bumper scuffs and scrapes like medals or military stripes.
The driver left it 'round the back' in our garden, only because of the house sandwich you have to walk around the end house and through the three gates to get to our garden (the thoroughfare across the house backs sits between the house and the gardens, oddly).
The delivery driver on this occasion clearly had some semblance of initiative about them, finding the correct garden in a row of terraces like ours is pretty tricky.
They're not *all* bad.
But for balance, on another occasion I watched from my parked car up the street a bit, another driver recklessly manoeuvring his knackered Transit between double parked cars and blocking a drive to make his delivery. I got the impression he revered bumper scuffs and scrapes like medals or military stripes.
I can only think of one poor experience I've had with something turning up, and it wasn't really that bad (in the end) but certainly nothing has been delivered broken or left in a bad place.
However a friend recently had an issue with a delivery from a furniture/diy store. They delivered a brand new front door that she had ordered because the old one was vandalised. The new door was brought by a courier firm, and when she didn't answer the door within however many seconds they allow, they decided the best option was to leave it propped up outside against the outer door. Which opens outwards, leaving her trapped in her house and the courier being on a time sensitive run then wouldn't come back to move it somewhere more sensible. If there had been a fire she could have gone and stood in the garden but there's no rear access on her property so until she could get someone over able to move it, not just her elderly mum who lives down the road, it was a rather ttty ordeal by the couriers.
However a friend recently had an issue with a delivery from a furniture/diy store. They delivered a brand new front door that she had ordered because the old one was vandalised. The new door was brought by a courier firm, and when she didn't answer the door within however many seconds they allow, they decided the best option was to leave it propped up outside against the outer door. Which opens outwards, leaving her trapped in her house and the courier being on a time sensitive run then wouldn't come back to move it somewhere more sensible. If there had been a fire she could have gone and stood in the garden but there's no rear access on her property so until she could get someone over able to move it, not just her elderly mum who lives down the road, it was a rather t
tty ordeal by the couriers. bonerp said:
I have a RING pro doorbell and a sign next to it pointing towards my lockable parcel box. How many times do delivery firms just leave the parcel against my front door or place it in the box but don't lock it. Even though I have "LOCK BOX THANKS" label on the box, I suspect most aren't english hence the issues. Maybe I should add labels in polish, croatian, indian, scottish etc :-D
How does your box work? Do you leave it open and when the lid is shut it locks?Couriers are definitely getting worse.
I came home last year to find a parcel on the pavement outside our house, with a card posted through the door saying they'd call again another time.
The pavement is about 10m from the front door & on a busy road, no idea how it didn't get nicked.
My OH ordered an xmas present & it showed up last week whilst we were away, DHL card left saying it was left behind the 'snowman'.
We asked our neighbours who were feeding the cats to bring it in for us via text only to be told it had gone missing.
Turned out our other elderly neighbours (proper old school style neighbourhood watch, nothing gets past them sorts).
Had seen the courier, deliver the parcel, he didn't bother knocking, just posted a pre-written card, then chucked the package on our steps, they went & took it in for us as they thought it'd get nicked.
I came home last year to find a parcel on the pavement outside our house, with a card posted through the door saying they'd call again another time.
The pavement is about 10m from the front door & on a busy road, no idea how it didn't get nicked.
My OH ordered an xmas present & it showed up last week whilst we were away, DHL card left saying it was left behind the 'snowman'.
We asked our neighbours who were feeding the cats to bring it in for us via text only to be told it had gone missing.
Turned out our other elderly neighbours (proper old school style neighbourhood watch, nothing gets past them sorts).
Had seen the courier, deliver the parcel, he didn't bother knocking, just posted a pre-written card, then chucked the package on our steps, they went & took it in for us as they thought it'd get nicked.
Dog Star said:
DoubleD said:
Because they get paid so little to deliver each parcel, so they do it as quickly as possible. If we paid more we would get a better service.
Really? So if you had a job you would do it really badly on purpose because you thought your pay was crap? Or bust up people's delivery items?The wage these people get is no excuse.
egor110 said:
berlintaxi said:
just relating my experience, maybe the DPD driver who delivers to me isn't as much of an ahole as Royal Mail employees.
Why are we ahole as Royal Mail employees.holes ?As stated just relating my experience, the box delivered by DPD appeared damaged, he asked me to sign I asked him to record the damage and he said Ok, took a photo on his PDA and I signed "Unchecked",both left more than happy with the interaction.
How would you have behaved in that situation?
legless said:
Rich_W said:
How long till Amazon launch their OWN branded delivery service just to control it a bit better
They already have one. I can't remember the last time anything I ordered from Amazon was delivered by someone other than Amazon's own drivers. Gassing Station | The Lounge | Top of Page | What's New | My Stuff