What Retail Question Do You Hate The Most?
Discussion
Far to many retail companies place excess emphasis on mystery shoppers.
Pretty much all of them have a question similar to "were you welcomed on entry in a friendly manner"
The staff are probably aware you dont need help but have to ask otherwise low scores and disciplinary action could follow.
Pretty much all of them have a question similar to "were you welcomed on entry in a friendly manner"
The staff are probably aware you dont need help but have to ask otherwise low scores and disciplinary action could follow.
Vandenberg said:
"Can i help?"
Great when its uttered by a Richer Sounds Bod who knows every intimate detail of what they are selling and the knowledge to steer you in the right buying decision.
Not so great when uttered by your average Currys sales gimp who knows sweet FA about whats on the stock floor, even worse when they direct you to their cooker/tv/computer "expert" you may as well ask for what product shall I buy that gives you the best commission.
Heh, so true. Richer Sounds are amazing. I don't know why every other high street store can't be more like them. Great when its uttered by a Richer Sounds Bod who knows every intimate detail of what they are selling and the knowledge to steer you in the right buying decision.
Not so great when uttered by your average Currys sales gimp who knows sweet FA about whats on the stock floor, even worse when they direct you to their cooker/tv/computer "expert" you may as well ask for what product shall I buy that gives you the best commission.
It doesn't annoy me per se when someone asks for my email address, but I always politely refuse. I don't want to end up on any more junk mail lists, and I'm quite happy with a paper receipt for something that isn't an expensive purchase.
kennydies said:
Two things:
I think restaurant staff are trained to ask if "Everything is ok with the meal" when you have a mouthful of food.
Someone in the trade did once explain it to me. IIRC it means the customer can't then refuse to pay on grounds of quality. But I may have misrememberised.I think restaurant staff are trained to ask if "Everything is ok with the meal" when you have a mouthful of food.
I popped into Sainsbury's to pick some items up. I have unzipped my own bag I brought with me and am reaching to put my items in my bag
"Would you like a bag"
No I f
king wouldn't, I have been coming in nearly every working day for two years and always have my own bag, you probably served me over a hundred times and not once have I asked for or needed a bag.
"Would you like a bag"
No I f
king wouldn't, I have been coming in nearly every working day for two years and always have my own bag, you probably served me over a hundred times and not once have I asked for or needed a bag. easytiger123 said:
One from the US which will doubtless be here soon if it isn't already..."are you still enjoying that"?, asked by waiters/waitresses in 3 different restaurants in place of "have you finished"? when coming over to collect my plate after the meal.
Whenever I go anywhere to eat, waiters/waitresses seem to have a knack of asking me how the food is when I have a mouth full. I swear they loiter behind me...Mexman said:
How about stupid fooking questions customers ask from a retailers point of view?
My company name has the actual name of the product we sell in it, i.e Smiths Bricks.Yet I get at least 10 people a week calling me with the first question being.. do you sell bricks.... WTF is wrong with people. Do you call Mercedes and ask them if they sell BMWs?! The positive is it highlights the time wasters / problem customers without them realising it.
Another pet hate of mine is people who don't know their own phone number or post code.
Also women who ring to place an order and there husband is in the background and it goes like this:
Me Hello Smiths Bricks.
Customer Oh ello lovey do you sell bricks
Me (FFS here we go) yes we do
Customer can I order 200 bricks then please.
Me Sure, that's £200.
Customer £200
Husband Hm, that seems expensive
Customer that's a bit expensive love
Me Sorry that's the best price I can do
Customer that's the best price they can do
Husband when can they deliver
Customer when can you deliver lovie
Me Tomorrow
Customer Tomorrow
Husband We are at the hospital tomorrow
Customer We are at the hospital tomorrow
Me..... just put him on the phone please.
Boils my p*ss.
In a previous career, I worked in retail for over 15 years and can I just say, I hope you all fk off and die 
(not really and in jest, Honest guv).
Retail is the most thankless job on the planet. No matter what you do, you manage to piss someone off. Ask if some want help, you’re annoying them. Dont ask and you’re ignoring them.
The shop floor bod is only doing what their management want them to do and let’s be honest, they couldn’t give a st if you have a nice day or not, when you leave the shop and you’re an awkward bd, you’ll be totally lambasted to fellow colleagues and when they see you come in the store 5 mins before closing, you’ll be compared to a ducks scrotum whilst giving you a smile.
Try it a while and report back. The general population, by and large, are a complete bunch of muppets where you wonder how they manage to tie their shoes in the morning. (Yes, I’m aware of the irony ).
And breathe...
k off and die (not really and in jest, Honest guv).Retail is the most thankless job on the planet. No matter what you do, you manage to piss someone off. Ask if some want help, you’re annoying them. Dont ask and you’re ignoring them.
The shop floor bod is only doing what their management want them to do and let’s be honest, they couldn’t give a s
t if you have a nice day or not, when you leave the shop and you’re an awkward bd, you’ll be totally lambasted to fellow colleagues and when they see you come in the store 5 mins before closing, you’ll be compared to a ducks scrotum whilst giving you a smile.Try it a while and report back. The general population, by and large, are a complete bunch of muppets where you wonder how they manage to tie their shoes in the morning. (Yes, I’m aware of the irony
).And breathe...
valiant said:
In a previous career, I worked in retail for over 15 years and can I just say, I hope you all fk off and die (not really and in jest, Honest guv).
Retail is the most thankless job on the planet. No matter what you do, you manage to piss someone off. Ask if some want help, you’re annoying them. Dont ask and you’re ignoring them.
The shop floor bod is only doing what their management want them to do and let’s be honest, they couldn’t give a st if you have a nice day or not, when you leave the shop and you’re an awkward bd, you’ll be totally lambasted to fellow colleagues and when they see you come in the store 5 mins before closing, you’ll be compared to a ducks scrotum whilst giving you a smile.
Try it a while and report back. The general population, by and large, are a complete bunch of muppets where you wonder how they manage to tie their shoes in the morning. (Yes, I’m aware of the irony ).
And breathe...
You're right.k off and die (not really and in jest, Honest guv).Retail is the most thankless job on the planet. No matter what you do, you manage to piss someone off. Ask if some want help, you’re annoying them. Dont ask and you’re ignoring them.
The shop floor bod is only doing what their management want them to do and let’s be honest, they couldn’t give a s
t if you have a nice day or not, when you leave the shop and you’re an awkward bd, you’ll be totally lambasted to fellow colleagues and when they see you come in the store 5 mins before closing, you’ll be compared to a ducks scrotum whilst giving you a smile.Try it a while and report back. The general population, by and large, are a complete bunch of muppets where you wonder how they manage to tie their shoes in the morning. (Yes, I’m aware of the irony
).And breathe...
My first job was working in retail and Jesus f
k are a lot of the population clueless. I hated the job, but I'm grateful for it. It gave me a good idea of how I DIDNT want to be as an adult.Today some individual from the Indian sub-continent asked me what my plans are as I entered my pin number having purchased petrol. What the hell made him think it's any of his business? It's bad enough having to make a 'distress purchase' without being invited to enter into a relationship.
Making no eye contact whatsoever I ignored his comment letting it silently hang in the air.
Yes yes I know no doubt he was adhering to some desperate sad company policy. With enough customers giving him the cold shoulder maybe the silly idea will get dropped.
.
Making no eye contact whatsoever I ignored his comment letting it silently hang in the air.
Yes yes I know no doubt he was adhering to some desperate sad company policy. With enough customers giving him the cold shoulder maybe the silly idea will get dropped.
.
LeoSayer said:
Being interrupted mid-conversation by a waiter to be asked if everything's OK with the meal.
This is really fking annoying.Leave me alone to enjoy my meal (and certainly don’t f
king interrupt a conversation to ask me); if something is wrong, don’t worry, I’ll let you know.Edited by 85Carrera on Thursday 23 May 21:00
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