Service and Parts experience Aston Martin Boston (Needham)

Service and Parts experience Aston Martin Boston (Needham)

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DB_11

Original Poster:

46 posts

40 months

Sunday 7th March 2021
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Hi guys:

Does anyone have any experience with AM Boston? I bought my car elsewhere, so I just need them for parts and service. Any feedback would be appreciated.

Thanks

Edit: Sorry - I meant Norwood, not Needham.

Edited by DB_11 on Wednesday 10th March 04:45

paulrog1

991 posts

142 months

Sunday 7th March 2021
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Where are you based?

Moonpie

126 posts

42 months

Sunday 7th March 2021
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DB-11 -

I think you will receive more informative responses if you ask on 6speed which is mostly forum members from our side of the pond. There are a few members from Boston, Brighton, etc that have had service there and can fill you in. They can also recommend independent garages if your DB11 is out of warranty.

I spend my summers in Maine and at some point will have to have some service done as well.


DB_11

Original Poster:

46 posts

40 months

Monday 8th March 2021
quotequote all
Paulrog1 - Hi. I'm based in Massachusetts near Worcester. I'm about an hour outside of Boston and an hour from the dealership in Needham.

Moonpie said:
DB-11 -

I think you will receive more informative responses if you ask on 6speed which is mostly forum members from our side of the pond. There are a few members from Boston, Brighton, etc that have had service there and can fill you in. They can also recommend independent garages if your DB11 is out of warranty.

I spend my summers in Maine and at some point will have to have some service done as well.
Is that 6speedonline.com? I'll have to open an account over there and inquire, Yes, my car is out of warranty 12/1/20. I've inquired around about independent garages and they've all said no to working on my Aston. They said it's just not worth it. I've gotten my Audi indy to commit to oil changes on the DB and that was it. biggrin

Moonpie

126 posts

42 months

Monday 8th March 2021
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Yes, it is 6speedonline.com

The Aston sections of PistonHeads and 6speed are very helpful resources that contain a plethora of information. Both have a slightly different flavor that I believe complement each other.

DB_11

Original Poster:

46 posts

40 months

Monday 8th March 2021
quotequote all
I tried opening an account over there. It thinks that I'm a spammer or something (3rd party verifier). It wants me to contact the 6speedonline management to clear it up. Maybe when I have some time.

It is what it is. Aston Martin Boston is 26 miles away and the next closest is Miller Motor Cars in Greenwich, CT at 133 miles away.

I've been having a real hard time with them ordering/getting parts. They don't answer the phones and they don't return your phone calls. It's taken forever to get the parts in (Aston's fault maybe?). Once the parts finally came in, I've been trying to schedule a service appointment to install them. Again, nobody answers/returns phone calls.

The dealership is primarily Cadillac. I feel like the Aston customers take a back seat to them. Not a good overall experience for a marquee auto brand. I've never set foot in the place either - it's all been by phone so far.

LTP

2,077 posts

113 months

Monday 8th March 2021
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As far as parts go, have you tried Redpants? Rich posts on here occasionally, runs a supercharged 4.3 Vantage and has a business supplying various service bits for Astons, bits like brakes, filters, etc.

I have no association with him and I'm not even in the USA so can't comment on his parts or service, but he seems a genuine guy and maintains and modifies his own cars (he had two Vantages at one point)

His website is Redpants.lol

Moonpie

126 posts

42 months

Monday 8th March 2021
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DB-11 -

I just sent you an email.