Self-service checkouts and "use your own bag"
Discussion
CoolHands said:
They’re all 
s and treat all shoppers as shoplifters now; absolute wkers
They’ve installed gates barriers etc very obviously and also weird cameras looking down at every checkout so you can’t get out the gate if you haven’t paid
Absolute tossers, I can’t describe my vitriol adequately
To be fair that is probably down to the location and quality of customers. The supermarkets near me Morrisons, Sainsburys, Tesco, none have exit barriers or weird cameras. Its a reasonably nice area with low crime rate. s and treat all shoppers as shoplifters now; absolute wkersThey’ve installed gates barriers etc very obviously and also weird cameras looking down at every checkout so you can’t get out the gate if you haven’t paid
Absolute tossers, I can’t describe my vitriol adequately
Cotty said:
CoolHands said:
They’re all s and treat all shoppers as shoplifters now; absolute wkers
They’ve installed gates barriers etc very obviously and also weird cameras looking down at every checkout so you can’t get out the gate if you haven’t paid
Absolute tossers, I can’t describe my vitriol adequately
To be fair that is probably down to the location and quality of customers. The supermarkets near me Morrisons, Sainsburys, Tesco, none have exit barriers or weird cameras. Its a reasonably nice area with low crime rate. s and treat all shoppers as shoplifters now; absolute wkersThey’ve installed gates barriers etc very obviously and also weird cameras looking down at every checkout so you can’t get out the gate if you haven’t paid
Absolute tossers, I can’t describe my vitriol adequately
Scan as you shop is still faster than all other methods, so I just put up with it. Theft must be bad enough that they've invested to stop it.
lizardbrain said:
Start with the bag in your hand. Scan a heavy item like milk, put it in the bag. then put the bag on the scales
This method works for me. The weight of the bag just gets lost amongst the weight of the heavy item and they register as one.or...
Hondashark said:
I just don't bother with bags until I've scanned it all. When it says I can take my shopping I'll put it all in the bag.
I can't be bothered risking having to stand looking around waiting for staff to be free.
Somethis I do this. I just pile it all up and then stick in into the bag after I have paid.I can't be bothered risking having to stand looking around waiting for staff to be free.
Matthen said:
Wouldn't be surprised if they rolled them out nationwide. They've been installed in my local Sainsburys.
Scan as you shop is still faster than all other methods, so I just put up with it. Theft must be bad enough that they've invested to stop it.
Yes. What I am saying is they have introduced it in the shops most likely to succumb to theft. Scan as you shop is still faster than all other methods, so I just put up with it. Theft must be bad enough that they've invested to stop it.
Surely you simply place the bags on the bagging area before you make your choice or begin scanning?
I'll grant you that I rarely use Tesco these days, but that works at Morrisons and Sainburys (self-scanning machine may vary from branch to branch).
In fact, in both of those locally, I simply place the bags and begin scanning. It seems they now work out the answer from your actions in that case.
I was thinking of driving over to Tesco later. I'll tell you if it doesn't work (assuming I get there)
(I bet you can't wait?
)
I'll grant you that I rarely use Tesco these days, but that works at Morrisons and Sainburys (self-scanning machine may vary from branch to branch).
In fact, in both of those locally, I simply place the bags and begin scanning. It seems they now work out the answer from your actions in that case.
I was thinking of driving over to Tesco later. I'll tell you if it doesn't work (assuming I get there)
(I bet you can't wait?
)Despite my objections to them, I was forced to use the DIY tills in our local M&S for the first time at the weekend as they had decided to close all the manned tills.
No weight detectors at all on there - you can put as many bags as you like in place with no issue.
This isn't just any shopping. This is M&S shopping...
No weight detectors at all on there - you can put as many bags as you like in place with no issue.
This isn't just any shopping. This is M&S shopping...
Cotty said:
Matthen said:
Wouldn't be surprised if they rolled them out nationwide. They've been installed in my local Sainsburys.
Scan as you shop is still faster than all other methods, so I just put up with it. Theft must be bad enough that they've invested to stop it.
Yes. What I am saying is they have introduced it in the shops most likely to succumb to theft. Scan as you shop is still faster than all other methods, so I just put up with it. Theft must be bad enough that they've invested to stop it.
Thankfully we don't live in such an area, plus we get all ours delivered weekly so dont have to mix with the uneducated.
FiF said:
Use Scan device or phone and pack as going round, though Sainsburys is taking the mick now. Going to avoid after our last big shop shambles. **
The point is that they have all taken out manned checkouts so that there are long queues thus driving you to do their job for them by scan and pack. Do you get a discount? No, though it would be minimal. Are they still taking the mick on sales prices and demands on suppliers? Yes.
Then upon the excuse that shop lifting is now a middle class self scan problem they've introduced tech which doesn't always work.* Then introduce bag checks at a rate that with the scarcity of staff means you're still in a queue but now to get checked.
- * Accusations of people weighing one product and declaring it to be a cheaper product has led Sainsbury's to install weighing machines which rely on cameras to identify the product. Put some carrots on the scales, look to screen to select carrots, no icons just an image of the carrots, and instruction to press print. Fair enough, same with bananas. Peppers, not found. So you press the option to type in the product name. Nope not found. Even typing in the exact wording of the shelf label, still not found. Sale lost because not waiting for the non existent assistant to sort it here or at till.
-** Get to self scan checkouts, there's none available as several not working and the rest occupied by folks waiting to be checked or with a problem. Eventually get on a machine, bag check. FFS. Eventually it's our turn. Halfway through the check the scanner has a wobbly. Assistant puzzled, we enquire has something been found we've not checked, but I know the last item scanned before it threw a wobbly was definitely scanned correctly. No that's not it apparently.
Assistant says now has to full scan. All the stuff we've packed carefully is pulled out scanned and rammed back in wherever and however. Eventually the pain ends, there's an attempt to scan the till to close it out, nope still not working, Eventually after much button pushing, scanning the assistant's id badge and Christ knows what else the system works. Assistant has no idea if we had missed anything or what is going on. Queue for people still waiting to be checked even longer. Get home, checks goods vs receipt, various items the number paid for is wrong, sometimes over, sometimes under, we end up about £6 to the good due to something being completely missed on the check scan. Shambles, utter bloody shambles. Sainsbury's done with you.
Sorry, but I have to chuckle at this. I was with Sainsbury security when they brought in scan and pack. I did raise the issue with internal it would be a massive ballache for customers due to exactly what you said. Nope, completely ignored by them. It was all about making the shoppng experience easier.... Errrr. Also, if you get "randomly" picked for a full scan (this is nonsense, you've been picked up by security on cctv for looking a bit dodgy) then you will be pulled again and again until they're satisfied you're ok. The point is that they have all taken out manned checkouts so that there are long queues thus driving you to do their job for them by scan and pack. Do you get a discount? No, though it would be minimal. Are they still taking the mick on sales prices and demands on suppliers? Yes.
Then upon the excuse that shop lifting is now a middle class self scan problem they've introduced tech which doesn't always work.* Then introduce bag checks at a rate that with the scarcity of staff means you're still in a queue but now to get checked.
- * Accusations of people weighing one product and declaring it to be a cheaper product has led Sainsbury's to install weighing machines which rely on cameras to identify the product. Put some carrots on the scales, look to screen to select carrots, no icons just an image of the carrots, and instruction to press print. Fair enough, same with bananas. Peppers, not found. So you press the option to type in the product name. Nope not found. Even typing in the exact wording of the shelf label, still not found. Sale lost because not waiting for the non existent assistant to sort it here or at till.
-** Get to self scan checkouts, there's none available as several not working and the rest occupied by folks waiting to be checked or with a problem. Eventually get on a machine, bag check. FFS. Eventually it's our turn. Halfway through the check the scanner has a wobbly. Assistant puzzled, we enquire has something been found we've not checked, but I know the last item scanned before it threw a wobbly was definitely scanned correctly. No that's not it apparently.
Assistant says now has to full scan. All the stuff we've packed carefully is pulled out scanned and rammed back in wherever and however. Eventually the pain ends, there's an attempt to scan the till to close it out, nope still not working, Eventually after much button pushing, scanning the assistant's id badge and Christ knows what else the system works. Assistant has no idea if we had missed anything or what is going on. Queue for people still waiting to be checked even longer. Get home, checks goods vs receipt, various items the number paid for is wrong, sometimes over, sometimes under, we end up about £6 to the good due to something being completely missed on the check scan. Shambles, utter bloody shambles. Sainsbury's done with you.
How odd to ignore someone with years of experience that they employ to advise them.
With regards to the 'scan your receipt' exit gates now installed at some supermarkets, there has been some legal debate online about it, and the Blackbelt Barrister did a video on it.
Essentially:
1) A supermarket cannot legally trap you inside their store until you scan your receipt. Legally you can just push the barrier open and not scan your receipt in order to exit, and the store cannot use this act as evidence of shoplifting or any other criminality. They must have other evidence of crime to detain you.
2) A supermarket cannot refuse to let someone leave just because they won't scan a receipt - That would be classed as false imprisonment.
3) A supermarket cannot force anyone to show a receipt, neither can they search anyone.
4) A supermarket cannot legally search your bags once you have paid. They are either your bags that you have paid for at the till, or they are your own bags that you brought with you, and in either case they are your bags, and the supermarket has no right to touch them or open them.
5) In the case of self-scan as you shop - If you are using your own bags as you shop to put the scanned items into, the supermarket has no legal right to search those bags as they do not belong to the supermarket. They cannot touch them or search them.
6) The only powers a supermarket has is the same as anyone in the street. They can perform a citizens arrest and call the police, if they strong suspicion or evidence (CCTV or witnessed with own eyes) actual theft occur. They cannot do anything apart from detain the person until the police arrive. Then it is up to the police to search the customer, or not, based on the evidence offered by the supermarket.
5) A supermarket does of course have the right to refuse entry or service to anyone.
Essentially:
1) A supermarket cannot legally trap you inside their store until you scan your receipt. Legally you can just push the barrier open and not scan your receipt in order to exit, and the store cannot use this act as evidence of shoplifting or any other criminality. They must have other evidence of crime to detain you.
2) A supermarket cannot refuse to let someone leave just because they won't scan a receipt - That would be classed as false imprisonment.
3) A supermarket cannot force anyone to show a receipt, neither can they search anyone.
4) A supermarket cannot legally search your bags once you have paid. They are either your bags that you have paid for at the till, or they are your own bags that you brought with you, and in either case they are your bags, and the supermarket has no right to touch them or open them.
5) In the case of self-scan as you shop - If you are using your own bags as you shop to put the scanned items into, the supermarket has no legal right to search those bags as they do not belong to the supermarket. They cannot touch them or search them.
6) The only powers a supermarket has is the same as anyone in the street. They can perform a citizens arrest and call the police, if they strong suspicion or evidence (CCTV or witnessed with own eyes) actual theft occur. They cannot do anything apart from detain the person until the police arrive. Then it is up to the police to search the customer, or not, based on the evidence offered by the supermarket.
5) A supermarket does of course have the right to refuse entry or service to anyone.
Edited by Mont Blanc on Tuesday 9th April 08:11
pocketspring said:
Also, if you get "randomly" picked for a full scan (this is nonsense, you've been picked up by security on cctv for looking a bit dodgy) then you will be pulled again and again until they're satisfied you're ok.
We worked out that we were guaranteed a check if we scanned something and then decided to put it back and removed it from the scanned items. Goaty Bill 2 said:
Surely you simply place the bags on the bagging area before you make your choice or begin scanning?
I'll grant you that I rarely use Tesco these days, but that works at Morrisons and Sainburys (self-scanning machine may vary from branch to branch).
In fact, in both of those locally, I simply place the bags and begin scanning. It seems they now work out the answer from your actions in that case.
I was thinking of driving over to Tesco later. I'll tell you if it doesn't work (assuming I get there)
(I bet you can't wait?)
Tesco confirmed.I'll grant you that I rarely use Tesco these days, but that works at Morrisons and Sainburys (self-scanning machine may vary from branch to branch).
In fact, in both of those locally, I simply place the bags and begin scanning. It seems they now work out the answer from your actions in that case.
I was thinking of driving over to Tesco later. I'll tell you if it doesn't work (assuming I get there)
(I bet you can't wait?
)Drop the bags first and start scanning.
Separate but related moan is the big Sainsbury's near me now have barriers at the self checkout. You can only open them by scanning your receipt.
It proves very little other than you have a barcode for some purchase. You can also shoulder surf after someone. Or you can walk back out and through the normal till area.
So why bother inconvening people who have clearly just bought SOMETHING (even if they nicked £100 of other products). It's not even a deterant. It's just a barrier. Literally and figuratively
It proves very little other than you have a barcode for some purchase. You can also shoulder surf after someone. Or you can walk back out and through the normal till area.
So why bother inconvening people who have clearly just bought SOMETHING (even if they nicked £100 of other products). It's not even a deterant. It's just a barrier. Literally and figuratively
Mont Blanc said:
With regards to the 'scan your receipt' exit gates now installed at some supermarkets, there has been some legal debate online about it, and the Blackbelt Barrister did a video on it.
Essentially:
1) A supermarket cannot legally trap you inside their store until you scan your receipt. Legally you can just push the barrier open and not scan your receipt in order to exit, and the store cannot use this act as evidence of shoplifting or any other criminality. They must have other evidence of crime to detain you.
2) A supermarket cannot refuse to let someone leave just because they won't scan a receipt - That would be classed as false imprisonment.
3) A supermarket cannot force anyone to show a receipt, neither can they search anyone.
4) A supermarket cannot legally search your bags once you have paid. They are either your bags that you have paid for at the till, or they are your own bags that you brought with you, and in either case they are your bags, and the supermarket has no right to touch them or open them.
5) In the case of self-scan as you shop - If you are using your own bags as you shop to put the scanned items into, the supermarket has no legal right to search those bags as they do not belong to the supermarket. They cannot touch them or search them.
6) The only powers a supermarket has is the same as anyone in the street. They can perform a citizens arrest and call the police, if they strong suspicion or evidence (CCTV or witnessed with own eyes) actual theft occur. They cannot do anything apart from detail the person until the police arrive. Then it is up to the police to search the customer, or not, based on the evidence offered by the supermarket.
5) A supermarket does of course have the right to refuse entry or service to anyone.
If you have the time to waste......Essentially:
1) A supermarket cannot legally trap you inside their store until you scan your receipt. Legally you can just push the barrier open and not scan your receipt in order to exit, and the store cannot use this act as evidence of shoplifting or any other criminality. They must have other evidence of crime to detain you.
2) A supermarket cannot refuse to let someone leave just because they won't scan a receipt - That would be classed as false imprisonment.
3) A supermarket cannot force anyone to show a receipt, neither can they search anyone.
4) A supermarket cannot legally search your bags once you have paid. They are either your bags that you have paid for at the till, or they are your own bags that you brought with you, and in either case they are your bags, and the supermarket has no right to touch them or open them.
5) In the case of self-scan as you shop - If you are using your own bags as you shop to put the scanned items into, the supermarket has no legal right to search those bags as they do not belong to the supermarket. They cannot touch them or search them.
6) The only powers a supermarket has is the same as anyone in the street. They can perform a citizens arrest and call the police, if they strong suspicion or evidence (CCTV or witnessed with own eyes) actual theft occur. They cannot do anything apart from detail the person until the police arrive. Then it is up to the police to search the customer, or not, based on the evidence offered by the supermarket.
5) A supermarket does of course have the right to refuse entry or service to anyone.
https://www.pistonheads.com/gassing/topic.asp?h=0&...
I use self service checkouts for a small shop and the manned tills for a bigger shop. Never had any issues with either and I think we should keep more manned tills. It’s a job for someone, in my experience it works well and I don’t find it takes that long. All good for me.
It may be cheaper to replace someone on the minimal wage by a machine and have the customer do the work but I am in favour of keeping a decent amount of manned tills. People need jobs, even low paid ones. Technology is not always good.
It may be cheaper to replace someone on the minimal wage by a machine and have the customer do the work but I am in favour of keeping a decent amount of manned tills. People need jobs, even low paid ones. Technology is not always good.
lancslad58 said:
Mont Blanc said:
With regards to the 'scan your receipt' exit gates now installed at some supermarkets, there has been some legal debate online about it, and the Blackbelt Barrister did a video on it.
Essentially:
1) A supermarket cannot legally trap you inside their store until you scan your receipt. Legally you can just push the barrier open and not scan your receipt in order to exit, and the store cannot use this act as evidence of shoplifting or any other criminality. They must have other evidence of crime to detain you.
2) A supermarket cannot refuse to let someone leave just because they won't scan a receipt - That would be classed as false imprisonment.
3) A supermarket cannot force anyone to show a receipt, neither can they search anyone.
4) A supermarket cannot legally search your bags once you have paid. They are either your bags that you have paid for at the till, or they are your own bags that you brought with you, and in either case they are your bags, and the supermarket has no right to touch them or open them.
5) In the case of self-scan as you shop - If you are using your own bags as you shop to put the scanned items into, the supermarket has no legal right to search those bags as they do not belong to the supermarket. They cannot touch them or search them.
6) The only powers a supermarket has is the same as anyone in the street. They can perform a citizens arrest and call the police, if they strong suspicion or evidence (CCTV or witnessed with own eyes) actual theft occur. They cannot do anything apart from detail the person until the police arrive. Then it is up to the police to search the customer, or not, based on the evidence offered by the supermarket.
5) A supermarket does of course have the right to refuse entry or service to anyone.
If you have the time to waste......Essentially:
1) A supermarket cannot legally trap you inside their store until you scan your receipt. Legally you can just push the barrier open and not scan your receipt in order to exit, and the store cannot use this act as evidence of shoplifting or any other criminality. They must have other evidence of crime to detain you.
2) A supermarket cannot refuse to let someone leave just because they won't scan a receipt - That would be classed as false imprisonment.
3) A supermarket cannot force anyone to show a receipt, neither can they search anyone.
4) A supermarket cannot legally search your bags once you have paid. They are either your bags that you have paid for at the till, or they are your own bags that you brought with you, and in either case they are your bags, and the supermarket has no right to touch them or open them.
5) In the case of self-scan as you shop - If you are using your own bags as you shop to put the scanned items into, the supermarket has no legal right to search those bags as they do not belong to the supermarket. They cannot touch them or search them.
6) The only powers a supermarket has is the same as anyone in the street. They can perform a citizens arrest and call the police, if they strong suspicion or evidence (CCTV or witnessed with own eyes) actual theft occur. They cannot do anything apart from detail the person until the police arrive. Then it is up to the police to search the customer, or not, based on the evidence offered by the supermarket.
5) A supermarket does of course have the right to refuse entry or service to anyone.
https://www.pistonheads.com/gassing/topic.asp?h=0&...
CoolHands said:
They’re all s and treat all shoppers as shoplifters now; absolute wkers
They’ve installed gates barriers etc very obviously and also weird cameras looking down at every checkout so you can’t get out the gate if you haven’t paid
Absolute tossers, I can’t describe my vitriol adequately
You obviously dont own a shop.s and treat all shoppers as shoplifters now; absolute wkersThey’ve installed gates barriers etc very obviously and also weird cameras looking down at every checkout so you can’t get out the gate if you haven’t paid
Absolute tossers, I can’t describe my vitriol adequately
The loss rate from shoplifters has reached epidemic levels. People even just walk out with flatscreen TV's.
Would you put up with people brazenly stealing from you in your place of work and do nothing ?
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