When has complaining got you a great result?

[A911DOM]

Havent got a result out of this one yet, but still plan to continue the fight.

When my son was born (over 2 years ago now), my mother in law bought us a bottle of Moet to celebrate once we got home with the little fella.

So we arrive home, bottle been in the fridge and nicely chilled...... NO POP.

The cork was damaged and the contents completely undrinkable. So we write to Moet and receive a letter asking us to send the cork back for analysis.

We write another letter some 2 months later to ask what had happened.

Another letter 6 months later. etc. etc.

NOTHING!

I will continue to hassle these people until we receive a suitable compensation for their shoddy product.

(Not that Moet is particularly great - but its the principle, and the mother in law would be gutted if she found out that her bottle hadnt been up to the job).

[AlanKSG]

£6.5k from my bank after they messed up an international funds transfer. It took them 5 working days to execute a CHAPS transfer, in which time the currency exchange had moved considerably causing me a significant loss. They managed to fail to order the transfer on two occasions, obtain my signature of authorisation, credit the wrong account on one occasion and fill in the CHAPS form incorrectly on two further occasions!
Having said that, I had to submit a 19 page complaint which included graphs of daily currency movements before they caved in and it took 4 months to settle. They did eventually admit full liability, partly because they failed to address my initial complaint for three months.

[ShadownINja]

MrsMiggins said:

I bought a bottle of decent malt whisky at the supermarket and noticed that it went through the till at a higher price than the shelf edge ticket.

When I complained at the customer service desk they gave me a full refund and I got to keep the bottle too.

I was tempted to go back round...but I didn't.

I think that's a Tesco policy.

[illmonkey]

ShadownINja said:

MrsMiggins said:

I bought a bottle of decent malt whisky at the supermarket and noticed that it went through the till at a higher price than the shelf edge ticket.

When I complained at the customer service desk they gave me a full refund and I got to keep the bottle too.

I was tempted to go back round...but I didn't.

I think that's a Tesco policy.

It was. This used to be a massive scam on some websites, people would actively look for these misprices and go and buy multiples of them. The deal was across all products. On said forum, many people took home free PS3's xBox's, the lot. Total arses if you ask me. To the honest person, it'd maybe be a nice token to get the steak for free. To these s it was an excuse to rob Tesco's, hence why it stopped.

[MrsMiggins]

ShadownINja said:

MrsMiggins said:

I bought a bottle of decent malt whisky at the supermarket and noticed that it went through the till at a higher price than the shelf edge ticket.

When I complained at the customer service desk they gave me a full refund and I got to keep the bottle too.

I was tempted to go back round...but I didn't.

I think that's a Tesco policy.

It was a long time ago - I think it was in Safeway. I think Tesco now give you back double the price difference, but I could be wrong.

I always have a running total in my head when I'm shopping and I check my receipt for errors. It's surprising how often it happens, particularly on 'offer items', e.g. 3 for the price of 2 but the discount isn't applied at the till. The last time that happened to me it turned out that the offer had expired but the shelf tickets hadn't been removed - the supermarket honoured the offer price of course.

[Deva Link]

I recently got a replacement screen on an almost 3yr old Dell laptop (with 1yr warranty).

Took a bit of gentle pushing, but once agreed, they cheerfully even came and replaced it at home - I'd expected to have to ship it back.

[Justayellowbadge]

sleep envy said:

Lefty Guns said:

Architectural subbie demanding £50k to close an account, I "complained" and they ended up paying us about £7k.

I was just a 21 year-old green QS back then too

got a complaint from a contractor saying I'd unfairly edited his valuation so I went to his office and we spent the day going through his invoices with a fine tooth comb

the net certifyable amount went from £50k to -£241k

Ouch, that's quite a kick. I bet his stones were aching for weeks.

[sleep envy]

I let him sweat it out for a few days and then returned his call telling him that he could pick which val for me to process

strangely enough he didn't complain after that about any comments I made about his val applications

[TonyHetherington]

Devilstreak said:

loltolhurst said:

best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..

I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.

But did you have a good night's sleep? If so - why would you complain?

[Los Palmas 7]

TonyHetherington said:

Devilstreak said:

loltolhurst said:

best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..

I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.

But did you have a good night's sleep? If so - why would you complain?

Because he had to share a room with Lenny Henry?

Edited by Los Palmas 7 on Tuesday 13th October 14:44

[Poledriver]

Los Palmas 7 said:

TonyHetherington said:

Devilstreak said:

loltolhurst said:

best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..

I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.

But did you have a good night's sleep? If so - why would you complain?

Because he had to share a room with Lenny Henry?

Have you got a video of it!

[Devilstreak]

TonyHetherington said:

Devilstreak said:

loltolhurst said:

best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..

I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.

But did you have a good night's sleep? If so - why would you complain?

Sorry didn't include that bit, no we didn't, we had some very noisy neighbours, and asked to be moved but there wasn't a lot they could do about it as they were at capacity.

And no I didn't see Lenny Henry..

[Los Palmas 7]

Poledriver said:

Los Palmas 7 said:

TonyHetherington said:

Devilstreak said:

loltolhurst said:

best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..

I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.

But did you have a good night's sleep? If so - why would you complain?

Because he had to share a room with Lenny Henry?

Have you got a video of it!

Yep. You Betamax or VHS? Pop down me market stall tomorrow.

[Justayellowbadge]

Devilstreak said:

TonyHetherington said:

Devilstreak said:

loltolhurst said:

best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..

I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.

But did you have a good night's sleep? If so - why would you complain?

Sorry didn't include that bit, no we didn't, we had some very noisy neighbours, and asked to be moved but there wasn't a lot they could do about it as they were at capacity.

And no I didn't see Lenny Henry..

Lenny does Leamington Spa.

Wasn't a big seller.

[bull996]

Didnt complain, but went back to a Timberland store in America with a 3 year old pair of boots. I only took them as I wanted the exact same pair again.
Asked the assistant where I could find a pair of boots like these, and she took them off me and walked us to the right pair of boots.

While waiting for me to try them on, she looked at the old boots, which while the tops were fine, the sole was split across the boot and the tread was all gone. She declared that the soles should not split like that, even when the tread was worn down and gave me the new boots free!

[jesta1865]

bull996 said:

Didnt complain, but went back to a Timberland store in America with a 3 year old pair of boots. I only took them as I wanted the exact same pair again.
Asked the assistant where I could find a pair of boots like these, and she took them off me and walked us to the right pair of boots.

While waiting for me to try them on, she looked at the old boots, which while the tops were fine, the sole was split across the boot and the tread was all gone. She declared that the soles should not split like that, even when the tread was worn down and gave me the new boots free!

bugger, i threw mine out after 5 years, quick trip across the pond i could ahve saved £120

my brother is an accountant, and complained to the inland revenue once on my dads behalf (self employed) and their snotty letter saying he owed them £2500 ended in them sending him a cheque for £800 . their people had written details down wrong.

not really a complaint, but an odd conversation i had with talk talk, they called about various stuff, and i moaned that they were bandwidth throttling in my area, as at 3am sometimes i got less than 512 and not the 8mb i was meant to get. he suggested it was contention, i said what at 3am, then the guy kept suggesting that i pay for the up to 12mb option (my broadband is free) and could not get his head round why i wouldn't pay for a speed boost they would / could not guarantee. i only live 600m from the exchange.

oddly enough my speed is back up to consistently 6mb now. still does us for the on-line gaming.

[Poledriver]

Los Palmas 7 said:

Poledriver said:

Los Palmas 7 said:

TonyHetherington said:

Devilstreak said:

loltolhurst said:

best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..

I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.

But did you have a good night's sleep? If so - why would you complain?

Because he had to share a room with Lenny Henry?

Have you got a video of it!

Yep. You Betamax or VHS? Pop down me market stall tomorrow.

Have you ever considered changing your login name to Knock-off Nigel?

[Parrot of Doom]

I returned a saddle bag to the bike shop I bought it from, as the zipper had broken. The bloke on the counter refused to replace it, and told me it'd have to be sent away. The bag only cost about £15. They sent it away, and told me that it was 'user error' and I couldn't have my money. I complained to head office, heard nothing for a fortnight, and emailed them. The email I got back was directed at the shop, I shared the same name as the shop assistant and the woman presumed that I was him. She slagged me off a little bit in the email.

You should have seen the grovelling apology I got when I pointed this out to her I got my money back, could have had more but I couldn't be bothered pursuing it.

[WWESTY]

After a long and drawn out process, Avis rewarded a complaint with 50% off rental cost (had actually paid with Tesco Vouchers) plus next rental free - just happened to be 3 weeks in the States...in a Suburban!

[HiRich]

jesta1865 said:

bugger, i threw mine out after 5 years, quick trip across the pond i could ahve saved £120

Or indeed stayed here and used their worldwide lifetime guarantee. The Americans seemed geared up for instant replacement - a friend got his deck shoes replaced even though they were seconds (and the store checked and knew they were seconds). But the Bond Street store sent mine away (same sole failure) and a new pair turned up four weeks later.
£120 twenty years ago now looks like quite good value.