When has complaining got you a great result?
Discussion
Devilstreak said:
TonyHetherington said:
Devilstreak said:
loltolhurst said:
best one i find is complaining to premier inn as they guarentee you a good nights sleep or all your money back - have got my money back on about 3 occasions..
I contemplated doing this last month when me and the Mrs went away. But SWMBO thought I was being daft.. Must try it next time.And no I didn't see Lenny Henry..
Got a 15" Tosh laptop from john lewis (was 15 more expensive than the interent) to use on the boat as internet, hifi, tv and DVD player. it came with vista (in the early days of vista)... we went away for easter the next week, basically wouldnt finish a dvd without bluescreening.. and the vista build was b**lox lots broken..
Got home, boxed it up took it back to JohnLewis, wanted an XP laptop, only had one in - a high end 17" HD Vaio media beastie, cue 10 minutes later me walking out with this - and a 3 year garuantee for gratis - sticker price over 1400 - the tosh was only £599....
SImes.
Got home, boxed it up took it back to JohnLewis, wanted an XP laptop, only had one in - a high end 17" HD Vaio media beastie, cue 10 minutes later me walking out with this - and a 3 year garuantee for gratis - sticker price over 1400 - the tosh was only £599....
SImes.
Complained about my hotel room in America and got put into a junior suite for 2 weeks.
Years ago when I moved into my house I kept getting fax messages on my answerphone. I came in one day to 24 poxy messages full of bleeps.
So, I faxed one back from work asking them to stop contacting me.
They in turn rang the company they thought they were faxing, who rang me.
They apologised most profusely, explained there had been an error in their marketing gumpf and sent me a bottle of champagne
Years ago when I moved into my house I kept getting fax messages on my answerphone. I came in one day to 24 poxy messages full of bleeps.
So, I faxed one back from work asking them to stop contacting me.
They in turn rang the company they thought they were faxing, who rang me.
They apologised most profusely, explained there had been an error in their marketing gumpf and sent me a bottle of champagne
Years ago I bought a window regulator for my Mk3 Golf from a VW dealer. For some reason I took a part off that I really didn't need to because I wasn't paying attention. Out sprung the reel of cable. An hour of effing and blinding and trying in vein to get in back in, blatently to no avail, I gave up in a huff at £65 down the drain and a car still broken. This was a Saturday afternoon.
I phoned the parts department on Monday and tried to blag it that it was faulty and didn't have the screw in said cover, hence when I opened the vacuum formed pack it all sprung out. The parts guy wasn't interested by told me to drop the parts manager an email.
So I write off a long and polite but firm email using loads of big words and stating how disgruntled I was, good customer blah blah expecting nothing to come of it...
The next morning I get a call to say that my replacement window regaulator is ready to collect and it is FOC as a goodwill gesture!!
Other blags include writing to Lynx as a kid to complain that they had withdrawn Lynx Alaska, and I got back a £10 voucher from Faberge (even my dad was impressed that a 13 year old kid had done so well against a massive corporate company by writing one letter)
I phoned the parts department on Monday and tried to blag it that it was faulty and didn't have the screw in said cover, hence when I opened the vacuum formed pack it all sprung out. The parts guy wasn't interested by told me to drop the parts manager an email.
So I write off a long and polite but firm email using loads of big words and stating how disgruntled I was, good customer blah blah expecting nothing to come of it...
The next morning I get a call to say that my replacement window regaulator is ready to collect and it is FOC as a goodwill gesture!!
Other blags include writing to Lynx as a kid to complain that they had withdrawn Lynx Alaska, and I got back a £10 voucher from Faberge (even my dad was impressed that a 13 year old kid had done so well against a massive corporate company by writing one letter)
I suppose it's complaining, but this whole 'unfair charges' by banks and credit cards, some were easy, some were a long, painful, drawn out pain-in-the-arse, going through the court systems. However, in total I've claimed back nearly 10k. Yay me.
I also sent McCoy's crisps a letter (addressed to Mr & Mrs McCoy) about a crisp that still had the potato root attached to it. I claimed the shock actually made me poop myself, and that I felt unable to eat crisps again. I also named the crisp and sent them pictures. They sent me back £10 in vouchers and said they'd pinned my letter to the staff notice board so it wouldn't happen again.
I also sent McCoy's crisps a letter (addressed to Mr & Mrs McCoy) about a crisp that still had the potato root attached to it. I claimed the shock actually made me poop myself, and that I felt unable to eat crisps again. I also named the crisp and sent them pictures. They sent me back £10 in vouchers and said they'd pinned my letter to the staff notice board so it wouldn't happen again.
Edited by Nardies on Tuesday 13th October 17:18
Checked in at BA in Flordia, asked where I'd like to sit and replied 'away from any screaming kids' as I'd had a bad flight over (true). Sorry Sir, how about upstairs ... yep, nice upgrade.
Got a microwave repaired out of warranty, took a couple of letters but successful.
Got a washing machine refunded after 8 months, to be fair, it was replaced twice and still they had faults.
Got a Pug 206 changed after 8-9 months. That had been in the dealer on average every 2 weeks since I had it. That one was hard work.
Got a microwave repaired out of warranty, took a couple of letters but successful.
Got a washing machine refunded after 8 months, to be fair, it was replaced twice and still they had faults.
Got a Pug 206 changed after 8-9 months. That had been in the dealer on average every 2 weeks since I had it. That one was hard work.
Here's my list:
1. Car in at dealer for MOT and service. Stereo broken whilst at dealer. Complained about this but was initially told that I coulnd't prove it was them. Stood my ground, complained again, got a brand new Sony stereo worth £180 fitted for free!
2. Was with 02 years ago and got some really shoddy service. Complained and once again stood my ground. Got a brand new smart phone (worth about £300 at the time) and £50 for my troubles.
3. Hit a deer a few years ago whilst driving my car. Fair bit of damage so had to claim on insurance. Their timing and processes were horrendous so complained and got half my excess back and always get good deals on my insurance now.
4. Had run-in with Vodafone many times (in relation to doggy phone bills and phones and procedures). Over the 18 months I was with them I had 3 phones replaced free of charge (they were faulty though), had over £150 back off bills and also got my final bill with them quashed.
5. Eon were doing work on the street outside and their buffoon workers chucked the signs up our house when they finished. Reported this as they had scuffed paintwork etc. Was initially told that couldn't prove anything but then sent them the pics!! Was given money to put said damage right and a bit of compo (totalled around £100).
They are the ones I can rememeber at the mo but there have been many more.
1. Car in at dealer for MOT and service. Stereo broken whilst at dealer. Complained about this but was initially told that I coulnd't prove it was them. Stood my ground, complained again, got a brand new Sony stereo worth £180 fitted for free!
2. Was with 02 years ago and got some really shoddy service. Complained and once again stood my ground. Got a brand new smart phone (worth about £300 at the time) and £50 for my troubles.
3. Hit a deer a few years ago whilst driving my car. Fair bit of damage so had to claim on insurance. Their timing and processes were horrendous so complained and got half my excess back and always get good deals on my insurance now.
4. Had run-in with Vodafone many times (in relation to doggy phone bills and phones and procedures). Over the 18 months I was with them I had 3 phones replaced free of charge (they were faulty though), had over £150 back off bills and also got my final bill with them quashed.
5. Eon were doing work on the street outside and their buffoon workers chucked the signs up our house when they finished. Reported this as they had scuffed paintwork etc. Was initially told that couldn't prove anything but then sent them the pics!! Was given money to put said damage right and a bit of compo (totalled around £100).
They are the ones I can rememeber at the mo but there have been many more.
Got a £300 compensation cheque from BT a few years ago. We had a fault on our line and it took them almost 6 months to fix it.
We went that entire 6 months without a landline, so I think £300 was a bit short personally, but it's better than the £50 they offered to start with! It took a lot of phone calls and a letter written to head office to get it though.
We went that entire 6 months without a landline, so I think £300 was a bit short personally, but it's better than the £50 they offered to start with! It took a lot of phone calls and a letter written to head office to get it though.
Silverbullet767 said:
Not really as good as that, but if you phone sky and get through to the retentions team, they can usually give you a nice freebie or 2, I got movies for 3 months for free over christmas last year.
Mrs Puggit tried that a year ago.I'm still without Sky Sports, since they called her bluff
Penny-lope said:
Old boss of mine once complained that a bag of hand cooked crisps where 'too crunchy'....the sod got 48 free bags!
The only crisps I eat are Worcester Sauce French Fries, and I buy them in Multipacks of six, three at a time. The last batch I had, most of them were far too crunchy, overcooked perhaps? Anyway, I wrote to them saying how disappointed I was, and got £3 vouchers to buy more.
Bought an Approved Used BMW. Found some small faults with it and said not the standard I expect etc. Booked it in to have the faults rectified and was given a brand new Z3 (this was a few years ago - it had just been launched) for two days to hoon around in, on their insurance and with no charge for petrol.
Anyway, I wrote to the dealer principal to say disappointed the car had faults but thank you very much for the Z3 and he wrote back apologising that my car wasn't tip top and gave me a free major service for my trouble.
Anyway, I wrote to the dealer principal to say disappointed the car had faults but thank you very much for the Z3 and he wrote back apologising that my car wasn't tip top and gave me a free major service for my trouble.
My Bt vision stopped working, several calls to the helpdesk and an engineering visit later (that wasn't required) they eventually got it working again. A few eeks later i got the next bill through with a credit for nearly £70. Not bad considering i got it in for free to start with, don't pay for any packages and didn't actually complain. Kept me in free movies for over a year.
illmonkey said:
ShadownINja said:
MrsMiggins said:
I bought a bottle of decent malt whisky at the supermarket and noticed that it went through the till at a higher price than the shelf edge ticket.
When I complained at the customer service desk they gave me a full refund and I got to keep the bottle too.
I was tempted to go back round...but I didn't.
I think that's a Tesco policy.When I complained at the customer service desk they gave me a full refund and I got to keep the bottle too.
I was tempted to go back round...but I didn't.
s it was an excuse to rob Tesco's, hence why it stopped.It happened to me about 3 months ago. Maybe it's down to employee discretion now.
I can beat all of you. Many years ago my mother had a bill from the inland reveune for the princely sum of £1350. I was a trainee accountant at the time and looked into it for her. Indeed it was wrong by £1300, she only owed them £50.00. I wrote a letter stating this and complaining about the obvious mistake. A week later she got a cheque in the post for £1350 from them. No letter explaining it just the cheque and a compliment slip! Thanks very much. Ps this was 1988 so it was a lot of money then.
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