When has complaining got you a great result?
Discussion
The resterant in our bulding screwed up one of the main courses ordered one lunch time and took 40 mins to deliver the rest. Guy who's course had been missed was told it would be there in 15 mins, he said forget it, he had to go etc so they cancelled the bill for everyone. 14 people + drinks + champagne as it was a birthday.
This was the Cuban Resterant in Moorgate, not bad for service!
This was the Cuban Resterant in Moorgate, not bad for service!
After reading about it on a forum I complained to Toshiba that my 3yr old DVD/Recorder would not record to disc.They gave me a later model factory refurbished unit with a much bigger hard drive.It arrived next day in mint condition with remote control and original manual.
Edited by macp on Wednesday 14th October 15:22
CampDavid said:
The resterant in our bulding screwed up one of the main courses ordered one lunch time and took 40 mins to deliver the rest. Guy who's course had been missed was told it would be there in 15 mins, he said forget it, he had to go etc so they cancelled the bill for everyone. 14 people + drinks + champagne as it was a birthday.
This was the Cuban Resterant in Moorgate, not bad for service!
Actually yes, come to think of it I got a free lunch from weatherspoons because they took 45mins to bring it. They said they were "quite busy at the moment" but it strangely arrived instantly after I complained.This was the Cuban Resterant in Moorgate, not bad for service!
A friend once spent £10k on marble worktops for his new kitchen. When placing the last one worktop down, the fitter chipped a tiny piece off. My friend complained and said he wanted that bit replacing. The company said that they couldn't just replace the one piece, as they were all bonded to eachother, and it would require replacing the whole lot of them. As it was their fault, they ended up giving him the whole lot FOC, which he was rather pleased with!
ChapppeRS said:
CampDavid said:
The resterant in our bulding screwed up one of the main courses ordered one lunch time and took 40 mins to deliver the rest. Guy who's course had been missed was told it would be there in 15 mins, he said forget it, he had to go etc so they cancelled the bill for everyone. 14 people + drinks + champagne as it was a birthday.
This was the Cuban Resterant in Moorgate, not bad for service!
Actually yes, come to think of it I got a free lunch from weatherspoons because they took 45mins to bring it. They said they were "quite busy at the moment" but it strangely arrived instantly after I complained.This was the Cuban Resterant in Moorgate, not bad for service!
I was left slightly disappointed after complaining today
I ordered a replacement panel for my dirt bike and the wrong one, for the wrong side turned up. I'd felt the panel was overpriced to begin with and upon calling up to ask them to send the correct one 'you can keep that other one as a gesture of goodwill.. weve got loads of them hanging about' just confirmed that impression
I ordered a replacement panel for my dirt bike and the wrong one, for the wrong side turned up. I'd felt the panel was overpriced to begin with and upon calling up to ask them to send the correct one 'you can keep that other one as a gesture of goodwill.. weve got loads of them hanging about' just confirmed that impression
I'm sure I've related this story on here in a similar previous thread, so I won't go into the details.
Basically, OXO Tower restaurant, very busy. Sat on same table as another couple who were complaining about everything. Was spoiling our romantic evening. They fabricated some s
t about there being hair in something, and demanded to see the manager etc. etc.
Because the whole restaurant staff were dealing with these two freeloaders, it took us over an hour from getting in to actually getting some food. They eventually left, paying about half their bill IIRC. When it had all died down the Maitre d' came over and apologised, advised us that as we had been so nice the wine we had ordered (£40) would be free of charge, as would any desserts, coffee, cigars (before the smoking ban) etc.
Of course we each ordered dessert then, coffee and with my Montecristo the waiter brought over a bottle of Cognac, leaving it on the table with two glasses.
It was only when we left the restaurant I noticed on the menu up on the wall that the brandy he had given us was over £50 for a single measure!
So, sometimes it pays not to complain!
Basically, OXO Tower restaurant, very busy. Sat on same table as another couple who were complaining about everything. Was spoiling our romantic evening. They fabricated some s
t about there being hair in something, and demanded to see the manager etc. etc.Because the whole restaurant staff were dealing with these two freeloaders, it took us over an hour from getting in to actually getting some food. They eventually left, paying about half their bill IIRC. When it had all died down the Maitre d' came over and apologised, advised us that as we had been so nice the wine we had ordered (£40) would be free of charge, as would any desserts, coffee, cigars (before the smoking ban) etc.
Of course we each ordered dessert then, coffee and with my Montecristo the waiter brought over a bottle of Cognac, leaving it on the table with two glasses.
It was only when we left the restaurant I noticed on the menu up on the wall that the brandy he had given us was over £50 for a single measure!
So, sometimes it pays not to complain!
Not long ago I booked a few nights at a Hilton in the USA through Octopus Travel - was a complete fk up as I had pre-paid Octopus and the hotel still tried to charge me and it took me hours at the hotel and many international calls to Octopus to try to sort it out - I finally had to leave the hotel in order to catch a flight with it still not sorted.
A few emails later where they tried to blame the hotel, and I just sent one back saying it was crap that they don't take responsibility for mess ups and I got a very nice apologetic mail from someone quite senior, and they refunded the entire stay - a few hundred quids worth.....have used them since and been excellent!
k up as I had pre-paid Octopus and the hotel still tried to charge me and it took me hours at the hotel and many international calls to Octopus to try to sort it out - I finally had to leave the hotel in order to catch a flight with it still not sorted.A few emails later where they tried to blame the hotel, and I just sent one back saying it was crap that they don't take responsibility for mess ups and I got a very nice apologetic mail from someone quite senior, and they refunded the entire stay - a few hundred quids worth.....have used them since and been excellent!
Ordered some Polo wheel trims once, got sent Golf ones by mistake, complained to the seller, I got a full refund and the correct Polo wheel trims sent to me via next day delivery and I was allowed to keep the Golf ones 
Granted not as good as some members stories here, but I was quite pleased with that result!
Granted not as good as some members stories here, but I was quite pleased with that result!
When I was a kid I wrote a letter of complaint about the fact that my slingshot elastic had torn - got a free one in the post
More recently, was supplied with atrocious levels of fluctuating mobile broadband from a huge company. Tried to get the contract canceled at the shop but was blatantly lied to by the manager(wker). Then over a period of a few months, literally spent hours on the phone to India. I was constantly told that the connection was working(although I could see quite well it wasn't). It got to the point that I offered to pay for the arse's ticket to see it(didn't understand what I meant anyway). After consulting Trading Standards I canceled the contract. After months of threats and bills it was canceled. All I got was a letter saying sorry. Complete tts. I would never get a product again from them.
My personal gripe with these phone companies is, if they can't see the problem then it is not happening and the customer must be wrong.
More recently, was supplied with atrocious levels of fluctuating mobile broadband from a huge company. Tried to get the contract canceled at the shop but was blatantly lied to by the manager(w
ker). Then over a period of a few months, literally spent hours on the phone to India. I was constantly told that the connection was working(although I could see quite well it wasn't). It got to the point that I offered to pay for the arse's ticket to see it(didn't understand what I meant anyway). After consulting Trading Standards I canceled the contract. After months of threats and bills it was canceled. All I got was a letter saying sorry. Complete tts. I would never get a product again from them.My personal gripe with these phone companies is, if they can't see the problem then it is not happening and the customer must be wrong.
HereBeMonsters said:
Sat on same table as another couple who were complaining about everything. Was spoiling our romantic evening. They fabricated some st about there being hair in something, and demanded to see the manager
I think I may have met them... did they get a free holiday perchance?t about there being hair in something, and demanded to see the managerI was in a restaurant once and overhead a very pompous lady on the next table berating a waitress for getting something wrong. She said 'We've got a Bentley you know' Embarassed husband puts his head in hands and says nothing. On leaving the place, we saw the Bentley; T-reg, worth about £10K.
Simpo Two said:
HereBeMonsters said:
Sat on same table as another couple who were complaining about everything. Was spoiling our romantic evening. They fabricated some st about there being hair in something, and demanded to see the manager
I think I may have met them... did they get a free holiday perchance?t about there being hair in something, and demanded to see the managerI was in a restaurant once and overhead a very pompous lady on the next table berating a waitress for getting something wrong. She said 'We've got a Bentley you know' Embarassed husband puts his head in hands and says nothing. On leaving the place, we saw the Bentley; T-reg, worth about £10K.
I know the type. Having travelled in more than my fair share of First Class seats there are always some who try to overstate their importance. "Why can't I have Dom Perignon? This IS First Class after all..?"
"Madam, our Champagne is vintage Krug. Most customers prefer it to any other brands, there was a survey sent to all Executive Club members."
"Well, my husband has no time for your silly club. He has two yachts to worry about, as well as his very successful business. Make me a cocktail instead, and I shall be complaining to head office."
Then the Stewardess turns to me. "Champagne, sir?"
"Oh, Krug is it? That's my favourite." I replied very loudly.
Purchased a Plasma TV back in 2003 when they had just come to market for just under £3k.
It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
As a 10 year old, my sister found some white 'stuff' on some sweets (chewy worm type things) and wrote to the sweet manufacturer.
They wrote back saying it was merely excess starch from the 'cooking' process and sent her a whole box of the things. So around 1000 sweets as a 10 year old - good times.
Recently had a dish missing in a tapas restaurant, and the portions weren't as big as a couple of days previously - service was slow to glacial. Got the food free.
They wrote back saying it was merely excess starch from the 'cooking' process and sent her a whole box of the things. So around 1000 sweets as a 10 year old - good times.
Recently had a dish missing in a tapas restaurant, and the portions weren't as big as a couple of days previously - service was slow to glacial. Got the food free.
Bandit said:
Purchased a Plasma TV back in 2003 when they had just come to market for just under £3k.
It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
This seems a bit, wrong, to me.It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
WildCards said:
Bandit said:
Purchased a Plasma TV back in 2003 when they had just come to market for just under £3k.
It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
This seems a bit, wrong, to me.It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
WildCards said:
Bandit said:
Purchased a Plasma TV back in 2003 when they had just come to market for just under £3k.
It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
This seems a bit, wrong, to me.It stopped working in 2007 so i complained to the company i purchased it from.
Initial response was hard, luck its out of warranty..... after much complaining they offered to to try and fix it.
They found they couldn't fix it as the parts were no longer made..... so ended up giving me a full refund !
Needless to say the price of Plasmas had come down a fair bit since 2003 so i ended up buting the latest and greatest Pioneer Screen, a PS3, a 22" monitor, a smaller 26" Tv for the bedroom and a Canon EOS Digital SLR camera.
persistence does pay off sometimes
To be fair, i would have been more than happy with a repalcement set of equal capability of the original screen (i.e. bog standard) - i nearly fell off my chair when they gave me £3k of vouchers !
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