Discussion
clonmult said:
GeraldSmith said:
Have we had the tech support ones:
Code 18 - the problem is 18 inches in front of the screen
or
ID-ten-T or ID10T - user problem
I'm going to try and use these - very applicable to about half of the problems I deal with on a daily basis.Code 18 - the problem is 18 inches in front of the screen
or
ID-ten-T or ID10T - user problem
Sushi said:
clonmult said:
GeraldSmith said:
Have we had the tech support ones:
Code 18 - the problem is 18 inches in front of the screen
or
ID-ten-T or ID10T - user problem
I'm going to try and use these - very applicable to about half of the problems I deal with on a daily basis.Code 18 - the problem is 18 inches in front of the screen
or
ID-ten-T or ID10T - user problem
Sushi said:
clonmult said:
GeraldSmith said:
Have we had the tech support ones:
Code 18 - the problem is 18 inches in front of the screen
or
ID-ten-T or ID10T - user problem
I'm going to try and use these - very applicable to about half of the problems I deal with on a daily basis.Code 18 - the problem is 18 inches in front of the screen
or
ID-ten-T or ID10T - user problem
A few years ago after a new software release our support stats showed a sharp increase in the number of calls categorised as UI errors. UI errors were meant to be user interface problems, spelling mistakes, fields overlapping, that sort of thing. It turned out that someone in support had told a new recruit that UI meant ‘User Idiocy’ and she had been happily classifying all sorts of things as UI.
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