Discussion
Is this a recent thing?
Placed an order on 03/07, a week later, order status still at "in process" so I raised a ticket and they responded (12/07) saying the parcel is now in a van for delivery.
Still zero sign of it, and raised another ticket last week which has yet to be answered.
(sigh)
Placed an order on 03/07, a week later, order status still at "in process" so I raised a ticket and they responded (12/07) saying the parcel is now in a van for delivery.
Still zero sign of it, and raised another ticket last week which has yet to be answered.
(sigh)
LordGrover said:
Is this myprotein.co.uk? I've never had a problem with them but not ordered anything for a few months. I noticed TV ads recently - maybe getting snowed under? Shame if it is, I've always liked them.
Yeah from what I've read it seems they have expanded pretty rapidly recently and customer service is suffering because of it.last order they sent banana true whey instead of vanilla, no response to emails 
quite liked it in the end so no biggy, but still poor on their part.
ordered from the french side again this morn, says its been dispatched already
this is equally unnerving for france 
20% off true whey until 24th I think.
quite liked it in the end so no biggy, but still poor on their part.ordered from the french side again this morn, says its been dispatched already
this is equally unnerving for france 20% off true whey until 24th I think.
I've had good results from myprotein.
I orderd around 3kg of whey and heard no sign of it in a week.
It turns out they shipped my order using myhermes which is one of the worst courier known to man.
I sent them an email and got a reply within 12 hours and they sent me another 3kg of whey as the courier told them it had got lost in transit.
2 days later both deliveries come. sigh lol
I orderd around 3kg of whey and heard no sign of it in a week.
It turns out they shipped my order using myhermes which is one of the worst courier known to man.
I sent them an email and got a reply within 12 hours and they sent me another 3kg of whey as the courier told them it had got lost in transit.
2 days later both deliveries come. sigh lol
Edited by BubbleHash on Monday 23 July 14:44
I've always had great service but have seen some suggest otherwise on the forums over the past few years. I suspect on the whole all is fine but with any large company its reasonable to consider not everyone will have a good service or be happy.
I know they changed delivery companies but changed back about 6 months ago when the 3rd party companies let them down.
I still use them often but I'm aware any company doing a lot of deliveries will inevitably come unstuck relatively often.
The folk who are possibly the best at customer services (Apple) failed on one of my orders but it hasn't stopped me from using them, just a fact of life that when you have a large operation some orders/deliveries will go wrong from time to time.
I know they changed delivery companies but changed back about 6 months ago when the 3rd party companies let them down.
I still use them often but I'm aware any company doing a lot of deliveries will inevitably come unstuck relatively often.
The folk who are possibly the best at customer services (Apple) failed on one of my orders but it hasn't stopped me from using them, just a fact of life that when you have a large operation some orders/deliveries will go wrong from time to time.
LordGrover said:
Is this myprotein.co.uk? I've never had a problem with them but not ordered anything for a few months. I noticed TV ads recently - maybe getting snowed under? Shame if it is, I've always liked them.
Yeah screw the name and shame rule 
Never had any problems with them myself or any of the lads i know who use them for that matter
ApexJimi said:
Just to update this, I got an email yesterday confirming my order has been dispatched. I got an email two weeks ago saying the same thing, so I'm not holding my breath.
Shame really, they've got some good products but based on this experience, I don't think I'll be using them again
Have you considered that the build up to the olympics might be the busiest time they've experienced as a company? Be it supplying athletes or supplying the people who have taken the olympics as a push to finally get fit?Shame really, they've got some good products but based on this experience, I don't think I'll be using them again
I'd give them a go after the olympics and see how you get on
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